A:AnswerI had the similar problem Sonya, contacted Dyson who sent new battery via UPS. Same problem after 3 weeks and this time wouldn't even operate properly and stopped in between. Contacted Dyson again. First they tried to tell me I hadn't even registered my product which was a lie coz I just had gone through the registration process few weeks ago. So I went back on my bestbuy .com account and looked at shopping history, found out I had 15 days left this time on warranty. Finally after 30 minutes on the phone this lady rep. From Dyson admitted I was correct. But she wanted me to send the vacuum again for the same repair knowing that my warranty would expire in 15 days and after that they wouldn't have to worry about it. CHEAP...CHEAP...CHEAP
DYSON .. I raised that question and asked if they can just sent me a working vacuum, but she didn't care and hung up. .... better buy a vacuum that lasts 6 months for $100 than buying Dyson vacuum for $600 that lasts two years total with all these problems. At least you will have something new every year..
A:AnswerThat's correct, you have to hold it. I was some what disappointed too, but it is an extremely easy machine to use. Didn't even think about it after a while because of the ease of no cord having to be plugged in and unplugged.
A:AnswerHi Marsha, this is Krystal with Dyson. The Dyson V8 Absolute provides enough suction so that most debris ends up in the canister. However, occasionally brush bar maintenance is required on any machine with a rotating brush bar.
Best Wishes,
Krystal
Dyson Customer Support
A:AnswerHI there, this is Krystal with Dyson. The soft roller cleaner head was recently redesigned. You have the newest design. It was redesigned without the 2nd roller as it was determined the 2nd roller makes no difference in performance and has no added value.
Best Wishes,
Krystal
Dyson Customer Service
A:AnswerHi there, this is Krystal with Dyson. Thank you for your interest in the Dyson V8 Absolute. This vacuum provides enough length to vacuum floors comfortably without having to bend over. The docking station is not a required part and can be charged without it.
Best Wishes,
Krystal
Dyson Customer Service
A:Answeryes, it includes 2 heads plus a lot of other attachments. It includes "fluffy" head for larger debris on hardwood floors and the motorhead for carpets.
A:AnswerYes, it can reach that high, and I use it on both carpet and concrete/tile floors. Works great on both. There are multiple tools should you need them, but the standard one works great for me.
A:AnswerHello!
This is Miella from Dyson. The V8 Absolute comes with two cleanerheads: direct-drive cleanerhead, and soft roller cleanerhead (specifically designed for hard floors). The Animal comes with one cleanerhead (the direct-drive cleanerhead).
Hope this helps!
Miella
Dyson Customer Service
