Questions & Answers

Q: QuestionWhat is the resolution of the ecobee SmartCamera?

• A:Answer This camera records and streams in 1080p HD video.

Q: QuestionDoes this camera require a subscription?

• A:Answer This camera has an optional subscription that is not included.

Q: QuestionWhat is included for mounting the camera?

• A:Answer The camera can be used with the included dual stand or mounted on the wall.

Q: QuestionWhat is the field of view for this camera?

• A:Answer This camera has a 180° field of view.

Q: QuestionDoes this camera work with Alexa?

• A:Answer Yes, this camera has Alexa built-in.

Q: QuestionDoes the camera have night vision?

• A:Answer Yes, the camera features night vision.

Q: QuestionCan I speak to someone through the camera?

• A:Answer Yes, the camera has a built-in microphone and speaker for two-way communication.

Q: QuestionCan you pair this camera with another (same) camera to monitor two seperate rooms and scan between the two rooms?

Asked 6 months ago by Pairing.

• A:Answer Yes! Yes, you can use two or more ecobee Smart Cameras and view their live feeds simultaneously,

  Answered 6 months ago by ecobee

  
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Q: QuestionWhat does the subscription offer that isn't available without one

Asked 8 months ago by Sean.

• A:Answer Thank you for getting in touch! You can still access smart motion alerts and person detection without a subscription. However, a Smart Security plan unlocks additional features like video recording, advanced alerts, and more. You can view a full breakdown of what's included with each plan here: https://support.ecobee.com/s/articles/What-you-get-with-an-ecobee-Smart-Security-subscription

  Answered 8 months ago by ecobee

  
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Q: QuestionHow is the view on this camera looking outside a window? Is there a glare with the night vision on?

Asked 10 months ago by Tagmut.

• A:Answer SmartCamera is designed for indoor use. Feel free to see if it suits your needs but it would likely depend on a number of features (including potential glare, as you mentioned). If you have more questions you can contact our support team. You can give us a call at 1-877-932-6233 (or 647-428-2220 if you’re outside North America). Our team is also online Monday to Friday from 9 am to 10 pm EST, Saturday and Sunday from 9am to 9pm EST to answer your questions at https://support.ecobee.com/s/contactsupport

  Answered 9 months ago by ecobee

  
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Q: QuestionWill Ecobee ever produce outdoor cameras?!

Asked 1 year ago by Simon67.

• A:Answer Hey there! Thank you for your request. We take all feedback seriously and I have passed this along to our team.

  Answered 1 year ago by ecobee

  
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Q: QuestionCan sound be picked up behind a closed door?

Asked 1 year ago by Joanie.

• A:Answer Hi there! It's hard to answer this question, as it all depends on where the SmartCamera is situated to the door, the thickness of the door etc. The SmartCamera is designed to pick up the sounds of the room that it's placed in. Please feel free to reach out to our Support team if you have any additional questions about the product https://www.ecobee.com/en-ca/contact/

  Answered 1 year ago by ecobee

  
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Q: Questioncan you see in more than one room

Asked 2 years ago by scooter.

• A:Answer Nop ! So you can let's say, place one in the living room ,depending on the structure, it could see be cos it's angle capable.

  Answered 2 years ago by AndymullerVerified Purchase

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Q: QuestionCan I record and save to History and then transfer the recording to other devices (PC/Tablet) or SD card?

Asked 2 years ago by Mibo49.

• A:Answer Videos are saved only when you have an ecobee Smart Security subscriptions. Clips can be downloaded and saved via the ecobee app.

  Answered 2 years ago by ecobee

  
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Q: QuestionCan this camera store the recorded video to personal iCloud and will it gives alert without the subscription from Haven?

Asked 4 years ago by rongon.

• A:Answer An ecobee Smart Security subscription is required for alerts and notifications.

  Answered 3 years ago by ecobee

  
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Q: QuestionIs this also a sensor for ecobee thermostat?

Asked 4 years ago by Daxenfeld.

• A:Answer SmartCamera does not have a temperature sensor built-in.

  Answered 4 years ago by ecobee

  
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