A:AnswerYes, you can prevent the robot from entering a specific room or area. In the app, you can set up a virtual wall or a no-go zone to block off areas you don’t want it to go into. Alternatively, you can also use a physical barrier if that’s more convenient. If you have any further questions, feel free to reach out to our customer support at [email protected].
A:AnswerYes, you can vacuum the floor without using the mop. Our robot allows you to adjust the cleaning mode through the app—simply set it to vacuum-only mode. If you need more details, feel free to contact our customer support at [email protected].
A:AnswerThank you for reaching out with your question! The T50 Pro Omni has an obstacle crossing height of 0.79 inches (20mm) when the mop is attached. This means it can smoothly navigate over thresholds, rug edges, and small bumps up to that height. If you'd like to learn more about the detailed specifications or have any other questions, feel free to contact us at [email protected] — we're always happy to help!
A:AnswerThe T50 PRO Omni includes one dust bag with the unit. You only need to replace it when it becomes full, not on a fixed schedule. The Ecovacs Home App will proactively send you a notification to remind you when it's time for a replacement.
A:AnswerThank you for your inquiry. Please note that the T50 PRO Omni requires the use of dust bags, and it is compatible with specific dust bags designed for this model. For more detailed information, we recommend contacting our dedicated after-sales support team at [email protected]. They will be happy to assist you further.
