Questions & Answers

Q: QuestionIs eero compatible with the older Verizon Fios router?

Asked 1 year ago by MikeH4207.

• A:Answer I have Verizon and i remove my old Verizon modem and put the eero 6+ directly to the fiber box using an ethernet cable. The internet works without problems.

  Answered 6 months ago by AlfredoS

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Q: QuestionWould this work inside a 50’ x60’ metal package steel building?

Asked 1 year ago by Nick.

• A:Answer As long as your modem has signal INSIDE the metal building, this should work great!

  Answered 5 months ago by KCPictureman

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Q: QuestionHow many output ports is there on the main unit that is hard wired to the modem. Can I plug two Ethernet cables to the unit

Asked 1 year ago by Anonymous.

• A:Answer Only one to main unit

  Answered 1 year ago by LenoraLVerified Purchase

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Q: QuestionI assume this will work with my ATT U-verse modem. Is this correct? I have ordered one to pick up Monday.

Asked 1 year ago by Blackmon.

• A:Answer Yes, it will work with all of them.

  Answered 1 year ago by LisaJVerified Purchase

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Q: QuestionI just brought a 2 pack and wanted to know could I put one upstairs and another downstairs. Do they need to be plugged into the modem?

Asked 1 year ago by Boogie.

• A:Answer They hook up to the WiFi and do not need to be plugged into the modem as long as there is one central until that is. At least that’s how it works in my home. It can all be done through the Eero app.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionI saw a best buy guy wed.in manch. ct.about modem ,router / wifi ,he said arris 3.1 modem ,and these eero 3pc. mesh , sku- 649573 ? , is there a primary connected to modem ,and other are placed in upstairs and 1 in detached garage 100 ft. from house

Asked 1 year ago by pete.

• A:Answer The one upstairs should work but I think the garage is pushing the limits, unless you can hardwire it!

  Answered 5 months ago by KCPicturemanVerified Purchase

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Q: QuestionI am getting 950 mb/s download and 50 mb/s upload at the base unit that’s connected to my modem. I am barely receiving 300mb/s download through WiFi. What can I do to increase this speed, wirelessly?

Asked 1 year ago by Korey.

• A:Answer Try a CAT 6 line if possible

  Answered 1 year ago by TheMityDerf

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Q: QuestionCan this be used as a router or do you need a router and then these get connected to it?

Asked 1 year ago by Brendan.

• A:Answer Hi Brendan! The eero 6+ is a full router by itself, you just connect it to your modem like any other router and use the free eero app to set everything up! Once you've got the eero connected to your modem, the app will help you find great spots for the rest of them around your home to ensure you've got a great network connection no matter where you are! I hope that helps, have a great rest of your day!

  Answered 1 year ago by Amazon Devices Customer Support

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Q: QuestionI have separate modem and router thru conexxus inter net which one do I connect to.

Asked 1 year ago by Anonymous.

• A:Answer The router

  Answered 1 year ago by pills54Verified Purchase

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Q: QuestionHOW DOES THIS ROUTER HOOKUP

Asked 1 year ago by Anonymous.

This question was asked about the related product: eero - 6+ Dual-band Mesh Wi-Fi 6 Router (1-pack) - White

• A:Answer It plugs directly into your modem using an Ethernet cable. Then you also plug it into an outlet to power it. From there it wirelessly send the signal to the next unit that you place further away in your house. That further unit you only need to plug into an outlet. Using the setup instructions on the app it will connect the devices. Once they are all set up you just connect your devices to the WiFi like you normally would with a WiFi name and password and you’re good to go!

  Answered 1 year ago by IowaKGB

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Q: QuestionIs the error 6+ compatible with Century Link’s modem router combo. Century Link can be troublesome. Thanks

Asked 2 years ago by Hub.

• A:Answer I believe it is compatible with most internet providers. The sales person was very helpful and able to answer all questions.

  Answered 1 year ago by BelindaJVerified Purchase

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Q: QuestionIf I take my Netgear modem/router combo out of Router Mode, will it then automatically be in AP Mode (bridge)? Could I then connect the Eero router to it?

Asked 2 years ago by Anonymous.

• A:Answer Yes. In fact you have to turn off router mode on your modem for this device to work since it needs to be the router.

  Answered 2 years ago by JohnMVerified Purchase

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Q: QuestionI currently have this 3 pack installed, we just did an addition, and I would like to add another single inside the next room. Can I just purchase a single and add it to my existing network?

Asked 2 years ago by Sonos.

• A:Answer You should be able to purchase a single and add it via the Eero app. Easy process. There may be a slight argument about placement if the new one is "too close" to the others, but the app should help with placement.

  Answered 2 years ago by BFK39Verified Purchase

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Q: QuestionI have cspire fiber internet, will it work with that ?

Asked 2 years ago by Anonymous.

• A:Answer yes

  Answered 1 year ago by TennesseeTechieVerified Purchase

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Q: QuestionI want to replace a TP-Link mesh wifi6 router because I constantly lose signal. When I use my microwave I have no internet signal. Can I change the channel on this to get the best one without interference? I have about 70 devices.

Asked 2 years ago by notmadshana.

• A:Answer There is no way, that I can see, to change the channel. Mine sits almost directly behind my microwave, only a wall separates them, and I've never lost a signal. Have you considered moving the WiFi further down the wall from the microwave to see if that might help? eero 6+ is awesome!

  Answered 1 year ago by BoxermomVerified Purchase

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Q: Questionwhat is the download speed

Asked 2 years ago by Anonymous.

• A:Answer It can max out at very close to 1Gbps/1 Gigabit. That is the max this system supports. On our gigabit internet, we saw speeds very close to 1Gbps at the Eero "router" (the first Eero you install and connect to your ISP modem/router). Usually it was 850+Mbps. On satellites we could see average 450-500 Mbps depending on the device used, and range from a satellite.

  Answered 2 years ago by BFK39Verified Purchase

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Q: QuestionI have FOCUS broadband I know I have to connect 1 pod via Ethernet directly that is in my office which I then connect my work laptop to. Can I connect my TV to another pod via Ethernet in diff room? Will it make any difference? Will it conflict?

Asked 2 years ago by Me.

• A:Answer Yes, you can hook up that TV to one of the wireless/leaf eero nodes. The TV will see itself as on a wired connection and get access to the internet.

  Answered 2 years ago by eeroinc Team

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Q: QuestionCan I connect this extender via my home network using a wireless connection and then boost my Wi-Fi so my cameras can all see my actual original home Wi-Fi sign on.

Asked 2 years ago by Camera.

This question was asked about the related product: eero - 6+ Dual-band Mesh Wi-Fi 6 Router (1-pack) - White

• A:Answer Yes, that is the reason I bought this. Works great

  Answered 2 years ago by Anonymous

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Q: QuestionI have frontier fiber optics 500 mbps and they installed 1 eero 6 + router. What eero product should I use to get better signal at the other end of the house, about 40 ft. away.

Asked 2 years ago by Greg.

This question was asked about the related product: eero - 6+ Dual-band Mesh Wi-Fi 6 Router (1-pack) - White

• A:Answer Buy another eero and add it. You can add as many as you need. I use 3 for an 1805 sqft home. There is no internet desert in my home any more.

  Answered 1 year ago by BelindaJ

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