Questions & Answers

Q: QuestionHow does this new system compare to the 2nd Gen. Eero system I recently installed?

Asked 5 years ago by matty26.

This question was asked about the related product: eero - 6 Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer It is faster.. I haven't done a head to head but knowing the the 2nd gen was marginally faster than the first gen, and knowing this is sometimes twice as fast as the first gen... yeah, it is faster on paper (and when measured). But put that in perspective, these are raw numbers we are talking about, but what do they really mean? if you are not having problems with your second gen (lagging or excessive buffering) that means its good enough, and for most applications you wouldn't notice faster.. You might notice faster if you are downloading huge video files before playing (like 5 gb). And I believe your 2nd gen is tri-band? This is only dual-band. That extra band is for node to node communication and no doubt makes things smoother. Should you upgrade? I would be tempted to go to the tri-band Eero Pro 6 if I had money to spare and lots of WIFI-6 devices, but not sure the speed increase on the dual-band Eero 6 is enough to get me to change. Bottom line is WIFI-6 is new, a lot of dust has to shake out so waiting for the next gen might be smart.

  Answered 5 years ago by Kcir

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Q: QuestionI have Spectrum/Time Warner cable and internet, does this work with that as a wifi extender?

Asked 1 year ago by Carnivalmom.

This question was asked about the related product: eero - 6 Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer Hello Carnivalmom! The eero will work for what you are wanting to do but not quite in the way you are asking. The eero will not wirelessly extend the Spectrum/Time Warner wifi network. How this works is you will have one eero hardwired (via an ethernet cable) to the Spectrum/Time Warner modem/router. Once setup this eero will create a separate wifi network for your devices. The other eero will connect (either wired or wirelessly) to that primary/gateway eero and will broadcast the same wifi network giving you much greater range. We would recommend once you have the eero setup to turn off the wifi on the Spectrum/Time Warner modem/router, having two networks being broadcast in close proximity will almost guarantee that they will interfere with each other. This way you can also use the same network name/password with the eero so you don't have to re-setup all your devices. I hope this information helps, have a great day!

  Answered 1 year ago by Amazon Devices Customer Support

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Q: QuestionWill these work with Starlink?

Asked 1 year ago by Anonymous.

This question was asked about the related product: eero - 6 Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer Good Evening - That's a great question. Yes, the eero 6 mesh WiFi system is compatible with Starlink internet service. You would connect the eero 6 router to the Starlink modem/router using an Ethernet cable For optimal performance, it's recommended to put the Starlink router in bypass mode and use the eero 6 as your primary router. I hope this information helps, have a great day!

  Answered 1 year ago by Amazon Devices Customer Support

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Q: QuestionCan the satellite’s be used in a sun room or garage? No climate control and very close to the sea. Would like better coverage on my back porch than my current router/extender setup affords

Asked 4 years ago by Anonymous.

This question was asked about the related product: eero - 6 Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer I used our at our lake in Michigan, previous we could not get access to the Wi-Fi near the water, but put in sunroom and currently getting wifi on the water! These are incredible. I would say as long as it’s not in the direct Sun light in the sunroom/garage it should be fine

  Answered 3 years ago by ConnerVerified Purchase

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Q: QuestionWill this work with my Xfinity router and all my ring devices? I’m placing Ring security cams around the house and I need this thing to work.

Asked 5 years ago by Pthomas70.

• A:Answer Will it work with your Xfinity router? This depends on how you have your router configured. If it is providing any type of wireless service today it could create issues because it could contend on the same frequencies as the new eeros would. This is not unique to eeros - this would be problem with any new mesh network. Hopefully the new eeros mesh will see that the existing router frequencies are being used and then choose different frequencies. If you can turn off the wireless on the existing router that would be the best solution. If you cannot turn off the existing wireless be certain to use a new SSID (network name) which is different than the existing router. I turned off the wireless on my existing router and reused the old SSID but even still I had to go through the installation process for about 50% of my devices because they did not automatically connect or show up in the eeros network. If you use a new SSID you will have to go through the installation process for 100% of your devices. As for Ring devices I have two of the door bells and they work fine with the eeros. Sorry for the long explanation but wanted to make sure you got the right info.

  Answered 5 years ago by explore42

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Q: QuestionDoes this system replace my current wifi router (not modem) or complement it?

Asked 2 years ago by Josh.

This question was asked about the related product: eero - 6 Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer replaced

  Answered 2 years ago by user973415

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Q: QuestionWill this work with a Nighthawk AC3200 WiFi Cable Modem Router. Model C7800? I am having major problems with this newly-bought, expensive equipment and dropped signals. I read that I would have to bridge it and that this is not recommended.

Asked 3 years ago by Celia.

This question was asked about the related product: eero - 6 Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer Yes, the eero will work with any modem as long as it provides access to the internet via an ethernet cable (which the head/gateway eero will plug into). While you do not need to bridge the Nighthawk modem it is strongly recommended that you turn off its wifi. Having two devices both generating wifi in close proximity will guarantee interference.

  Answered 3 years ago by eeroinc Team

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Q: QuestionWill this mesh provide wifi to an ADU (cottage) separated from the main house by about 30ft?

Asked 4 years ago by Charlie.

This question was asked about the related product: eero - 6 Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer Yes, I use in a granny flat apart from the main house

  Answered 4 years ago by Best

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Q: QuestionDo they connect automatically or do I need an app

Asked 5 years ago by Eddie.

This question was asked about the related product: eero - 6 Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer You need an app to connect them to your wifi. The process is very easy.

  Answered 5 years ago by DodgerjohnnyVerified Purchase

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Q: QuestionDoes this 3 pack replace my router

Asked 1 year ago by Kaylakk.

This question was asked about the related product: eero - 6 Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer Hi Kaylakk. Thanks for your question! Yes, the eero 6 system is designed to replace your current router. The gateway/main eero will plug into your existing modem/internet connection, and you'll use the eero app to create a new network. I hope this information helps. Have a great day!

  Answered 1 year ago by Amazon Devices Customer Support

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Q: QuestionAT&T is my internet provider and I get my WiFi through a hotbox. I have a small guest house and when I wnat to use the internet I have to take the hotbox with me. Would a mesh networking kit make that unnecessary?

Asked 1 year ago by Bummy.

This question was asked about the related product: eero - 6 Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer Ideally it would. It does depend on how far the guest house is from the normal house. You would have an eero 6 plugged into your Hotbox via ethernet, the eero 6 would be your head/gateway eero and will create a new wifi network. The other eero 6 will connect to that gateway eero (wired or wirelessly) and broadcast the same wifi. You can arrange them in a chain to give you the best chance for coverage. For example you will have your hotbox with the gateway eero, eero B will be in that same house as close to the Guest house as possible. eero C will be in the guest house wirelessly connecting to eero B. We like to see around 30 to 50 feet between eero (in a direct line). If you have a larger distance between the house and the guest house you may want to check in for a point to point wireless bridge. You can go Hotbox->eero A (gateway eero) eero A->wireless bridge 1 (--wireless connection--) wireless bridge 2->eero B and that can all work.

  Answered 1 year ago by eeroinc Team

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Q: QuestionHow many extenders can I attach to the eero 6 system? It came with 2 extenders and I would like to add 2 more.

Asked 3 years ago by paulp43.

• A:Answer You can have a great many extenders. The largest network I've personally seen had 54 eero on it. You will run into more practical concerns first, like cost and having the eero too close. If the eero are too close your devices won't move around form eero to eero and it can cause a decrease in speed overall. In general we like to have about 30 to 50 feet between eero (this varies with wireless environment so experimenting will be the key, start slow and add them a few at a time)

  Answered 3 years ago by eeroinc Team

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Q: QuestionDoes this work in Hawaiian telcom ISP? How would it be setup?

Asked 3 years ago by TODO.

This question was asked about the related product: eero - 6 Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer As long as Hawaiian telcom ISP provides internet access via ethernet the eero should work fine. The way it would be setup is by going modem->gateway eero (this will be the head eero). The other eero can either wirelessly connect to the gateway or can be hardwired into it (if you want to hardwire both go gateway eero->unmanaged switch->multiple eero) The eero is setup via the eero app on your android or iOS phone/device

  Answered 3 years ago by eeroinc Team

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Q: QuestionI have two cell extenders that need Ethernet ports. Since the main euro unit has only one port available, is there a splitter or something I can do to add another Ethernet port?

Asked 3 years ago by BarBQ.

This question was asked about the related product: eero - 6 Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer The easiest, but cluttered, option is to get a 5 port ethernet switch. Netgear and TPLink sell tons of them. You will need one ethernet cable to connect to the base unit and it also needs a power outlet.

  Answered 3 years ago by Tallman610Verified Purchase

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Q: QuestionI have a fiber cable that comes into the house. Right now I use a netGear router for WiFi. Can I remove the current router and plug into the eero router?

Asked 4 years ago by Fenway29.

This question was asked about the related product: eero - 6 Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer It will depend on the ISP, some require you to use their ONT modem and some do not. Since the Netgear is already setup that way, it is very likely you can remove the Netgear and put the eero in its place.

  Answered 4 years ago by eeroinc Team

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Q: QuestionWill the erro be compatible with an att gateway modem/router?

Asked 5 years ago by Weav.

This question was asked about the related product: eero - 6 Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer I have Motorola Comcast modem/router and the router side is unreliable. I bought Eero wifi6 and plug it in my combination modem/router. Now I have fast consistent wifi.

  Answered 5 years ago by Gil1950

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Q: QuestionIs this unit compatible with Spectrum?

Asked 10 months ago by ABC.

This question was asked about the related product: eero - 6 Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer Hello ABC, thank you for your question. Yes, the Eero 6 series is compatible with Spectrum internet service. You can connect an Eero 6 router directly to your Spectrum modem to replace the Spectrum router. I hope that helps, have a great day!

  Answered 10 months ago by Amazon Devices Customer Support

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Q: QuestionA good amount of people stay in my house, when I try to play my playstation games online the connection is slow. The wifi box is two floors down from the location of my playstation. Do I need one satellite or two?

Asked 1 year ago by Trey.

• A:Answer Two eero would be best. Have one plugged into your modem/internet connection, this will be the primary/gateway eero and will generate a new wifi network for your devices. Have the other eero next to your Playstation and hardwire that Playstation to one of the ethernet ports on the eero. This will let the eero handle all the wifi communication.

  Answered 1 year ago by eeroinc Team

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Q: QuestionHi, was wondering if these are compatible with the xfinity xb8 Modem/router?

Asked 1 year ago by Anonymous.

This question was asked about the related product: eero - 6 Dual-band Mesh Wi-Fi 6 System (3-pack) - White

• A:Answer Yes, they should work together fine. You will have one eero hardwired to one of the ethernet ports on the xb8. That eero will be the primary/gateway eero, it will create a wifi network for your devices. Other eero can connect to that gateway eero (either wired or wirelessly) and will broadcast the same wifi network once they are setup in the eero app.

  Answered 1 year ago by eeroinc Team

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