Questions & Answers

Name: Elden Ring Standard Edition - Windows [Digital]
Brand: BANDAI NAMCO Entertainment
SKU: 6488538
Price: 59.99 USD
Rating: 4.5 (70 reviews)

Elden Ring Standard Edition - Windows [Digital]

SKU:: 6488538

User rating, 4.5 out of 5 stars with 70 reviews.

Highly rated by customers for:

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Page Showing 1-20 of 21 questions

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QuestionWhat platform is this available in? Is it for steam?
Asked 3 years ago by Effie.
- Answer Yes, Steam is the vendor for Best Buy's PC downloads (except for games distributed by EA). https://www.bestbuy.com/site/help-topics/how-it-works-digital-downloads/pcmcat248100050001.c
  Answered 3 years ago by John
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QuestionWhere is my download code?
Asked 3 years ago by Tokeydog.
- Answer seems like a lot of people are waiting... myself included. I just got off the phone with support. they said "the publisher has not released the game"... I feel lied to.
  Answered 3 years ago by Oniokii
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QuestionDid anyone get their code?
Asked 3 years ago by EldenOnionRing.
- Answer I contacted support, and they told me that I should expect a key within 24 hours of release. Release for BestBuy was apparently 2/25 at midnight. I specifically asked if I should have a key by midnight tonight, and they assured me that I should receive it by then. BestBuy does not seem like a good place to pre-order games, at least digitally for PC. Most other retailers had codes sent out by the 23rd for the preload, and subsequent launch at 5 PM CST on the 24th.
  Answered 3 years ago by ChadWicky
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QuestionIs this the steam release?
Asked 3 years ago by TheDude.
- Answer yes it is for steam
  Answered 3 years ago by Lobselvith
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QuestionWhy has the digital code not gone out yet???? How can a digital purchase take any time at all to prepare???? I will no longer be purchasing games from Bestbuy. Horrible experience for a former loyal customer.
Asked 3 years ago by Customer.
- Answer I got on a chat with customer service and found out my purchase had been declined. When I told him that my order still said it would be ready in an hour, he told me it would update later in the day. Soooo, I had him cancel my order and I bought the game elsewhere. I now already have it installed and enjoying it.
  Answered 3 years ago by Customer
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QuestionDoes the Digital Only PC release also get a Steelbook? Or has the description just carried over from the Console release listings?
Asked 3 years ago by Anonymous.
- Answer I preordered the digital only PC version and got a steelbook a few days later. When going thru the process of checkout it should list the steelbook as a free item. That being said I don’t know if this was pre-order bonus only.
  Answered 3 years ago by AlexH1
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QuestionIs there a return policy on the digital edition? Steam itself has a 14 day, less than 2 hours played return policy.
Asked 2 years ago by domk.
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QuestionCan I use a gift card to purchase this item
Asked 3 years ago by johndoe.
- Answer Yup I used a $50 gift card for this and had no issues :)
  Answered 3 years ago by Alberto
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QuestionFor those that pre-ordered, did you receive the DLC bonus offer yet? I definitely "ordered" before release date, but Best Buy cancelled it. Reason: the DLC was "no longer available". It was is a digital pre-order bonus, so "stock" should not be an issue.
Asked 3 years ago by ManaFanDD.
- Answer The DLC was already in the full game PC download. Checked on this because I got a copy on PS5 and they provided the DLC download key for it
  Answered 3 years ago by OGgamer
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QuestionWhy is Best Buy removing negative reviews from the game? There were many people saying they did not get their keys and now Best Buy has deleted them.
Asked 3 years ago by Moonmaster.
- Answer The keys are are provided in your Bestbuys downloaded folders, next to purchases. I thought I was going to have a hard time but nop just copy or wrot down my key(through your best buy login or email they sent u) whent into my steam account and typed in key. Game downloads begin…
  Answered 3 years ago by OGgamer
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QuestionHas anyone received their game code!?! Are we really having to wait till Friday!?!
Asked 3 years ago by Mark.
- Answer Before I buy have you gotten your game yet?
  Answered 3 years ago by Anonymous
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QuestionIf I get the game, do I input the code it gives me to steam? or the Microsoft Store?
Asked 3 years ago by Alicia.
- Answer Steam
  Answered 3 years ago by Estrawberry
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QuestionHas anyone received the code yet? The game has launched already on Steam
Asked 3 years ago by Anon.
- Answer This is a digital version, there is no excuse for why we have not received this game yet, let alone not being able to predownload it. It is passed 1 am and I still have not received my copy, when you have been officially been able to play this since 3 pm PST the day before. I'll frankly never buy preorders from best buy ever again. It is absolutely mind boggling that they refuse to give out codes ahead of time, because there is literally no risk involved. It's not like you can cheat the system and play the game before you're supposed to.
  Answered 3 years ago by tsun
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Questionwill the steam key be released by Wednesday to preload the game?
Asked 3 years ago by AverageChad.
- Answer Still waiting onnmy code!
  Answered 3 years ago by Andy
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QuestionSo I can only use my reward the day the game come out. Which mean I will not get any pre-order bonus ?
Asked 3 years ago by Halova.
- Answer I used my rewards and got the bonus a day later.. and it depends if quantity was limited
  Answered 3 years ago by OGgamer
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QuestionIf i bought a copy of this, would this work on steam?
Asked 3 years ago by Anonymous.
- Answer Yes
  Answered 3 years ago by Alberto
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QuestionIs this a Steam key? Epic? Or some other launcher?
Asked 4 years ago by Anonymous.
- Answer Steam key
  Answered 3 years ago by Estrawberry
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QuestionIf it don't enjoy the game or the game is riddled with game-breaking technical issues. Can the game be refunded to steam for a store credit under the 2-hour minimum played? or am I just stuck with the game?
Asked 3 years ago by ChrisD.
- Answer Since you bought third party I'm pretty sure you're stuck with the game. Steam can issue refunds on products purchased from them directly from their application. Other than that, you're dealing with a distributor whose product you've already used. At this point, it's like eating a plate of fries and trying to return an empty plate for your money back. You're kind of stuck with forking over the bill since there is nothing left to return.
  Answered 3 years ago by Darsek
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QuestionCan I use reward certificates to buy this? I'm getting an error "reward certificates can’t be used to buy gift cards or specialty items"
Asked 3 years ago by Anonymous.
- Answer I was told by a customer service rep that since this is a digital item, reward certificates cannot be used on it. It's frustrating because there is no physical PC release available from Best Buy and that limitation probably means I'll be thinking four or five times before ever buying anything from them again.
  Answered 3 years ago by BuyersRemorse
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QuestionWill I be receiving a key to activate this game on Steam?
Asked 4 years ago by Anonymous.
- Answer yes
  Answered 3 years ago by Estrawberry
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Showing 1-20 of 21 questions

Questions & Answers

Elden Ring Standard Edition - Windows [Digital]

Q: QuestionWhat platform is this available in? Is it for steam?

Q: QuestionWhere is my download code?

Q: QuestionDid anyone get their code?

Q: QuestionIs this the steam release?

Q: QuestionWhy has the digital code not gone out yet???? How can a digital purchase take any time at all to prepare???? I will no longer be purchasing games from Bestbuy. Horrible experience for a former loyal customer.

Q: QuestionDoes the Digital Only PC release also get a Steelbook? Or has the description just carried over from the Console release listings?

Q: QuestionIs there a return policy on the digital edition? Steam itself has a 14 day, less than 2 hours played return policy.

Q: QuestionCan I use a gift card to purchase this item

Q: QuestionFor those that pre-ordered, did you receive the DLC bonus offer yet? I definitely "ordered" before release date, but Best Buy cancelled it. Reason: the DLC was "no longer available". It was is a digital pre-order bonus, so "stock" should not be an issue.

Q: QuestionWhy is Best Buy removing negative reviews from the game? There were many people saying they did not get their keys and now Best Buy has deleted them.

Q: QuestionHas anyone received their game code!?! Are we really having to wait till Friday!?!

Q: QuestionIf I get the game, do I input the code it gives me to steam? or the Microsoft Store?

Q: QuestionHas anyone received the code yet? The game has launched already on Steam

Q: Questionwill the steam key be released by Wednesday to preload the game?

Q: QuestionSo I can only use my reward the day the game come out. Which mean I will not get any pre-order bonus ?

Q: QuestionIf i bought a copy of this, would this work on steam?

Q: QuestionIs this a Steam key? Epic? Or some other launcher?

Q: QuestionIf it don't enjoy the game or the game is riddled with game-breaking technical issues. Can the game be refunded to steam for a store credit under the 2-hour minimum played? or am I just stuck with the game?

Q: QuestionCan I use reward certificates to buy this? I'm getting an error "reward certificates can’t be used to buy gift cards or specialty items"

Q: QuestionWill I be receiving a key to activate this game on Steam?

Most-viewed items

QuestionWhat platform is this available in? Is it for steam?

QuestionWhere is my download code?

QuestionDid anyone get their code?

QuestionIs this the steam release?

QuestionWhy has the digital code not gone out yet???? How can a digital purchase take any time at all to prepare???? I will no longer be purchasing games from Bestbuy. Horrible experience for a former loyal customer.

QuestionDoes the Digital Only PC release also get a Steelbook? Or has the description just carried over from the Console release listings?

QuestionIs there a return policy on the digital edition? Steam itself has a 14 day, less than 2 hours played return policy.

QuestionCan I use a gift card to purchase this item

QuestionFor those that pre-ordered, did you receive the DLC bonus offer yet? I definitely "ordered" before release date, but Best Buy cancelled it. Reason: the DLC was "no longer available". It was is a digital pre-order bonus, so "stock" should not be an issue.

QuestionWhy is Best Buy removing negative reviews from the game? There were many people saying they did not get their keys and now Best Buy has deleted them.

QuestionHas anyone received their game code!?! Are we really having to wait till Friday!?!

QuestionIf I get the game, do I input the code it gives me to steam? or the Microsoft Store?

QuestionHas anyone received the code yet? The game has launched already on Steam

Questionwill the steam key be released by Wednesday to preload the game?

QuestionSo I can only use my reward the day the game come out. Which mean I will not get any pre-order bonus ?

QuestionIf i bought a copy of this, would this work on steam?

QuestionIs this a Steam key? Epic? Or some other launcher?

QuestionIf it don't enjoy the game or the game is riddled with game-breaking technical issues. Can the game be refunded to steam for a store credit under the 2-hour minimum played? or am I just stuck with the game?

QuestionCan I use reward certificates to buy this? I'm getting an error "reward certificates can’t be used to buy gift cards or specialty items"

QuestionWill I be receiving a key to activate this game on Steam?