Questions & Answers

Q: QuestionRE: Pump filter access and changing. A bit confused. One answer listed says there is no filter another says contact repair person to change. Considering purchase Model ELFE7637AT. Please confirm whether a pump filter or it's location to access. Thanks

Asked 2 years ago by Prospector.

• A:Answer This model does not have direct access to the pump. The pump is fairly self-sustaining and does not require any regular cleaning.~ Christy

  Answered 2 years ago by ElectroluxExpert

  
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Q: QuestionCan you add additional water to cycle

Asked 4 years ago by Burnettsupplies.

• A:Answer Thanks for reaching out to us, Burnettsupplies! We are not showing that you are able to add additional water to a cycle. Front-load washing machines do not fill up with water like top-load washers. Instead, they add water throughout the entire cycle and tumble the clothing. We hope this information was helpful to you and your shopping experience. -Ciara

  Answered 4 years ago by ElectroluxExpert

  
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Q: QuestionIs this direct drive or belt driven?

Asked 4 years ago by Sewqueen.

• A:Answer Hi Sewqueen. This model washer has a drive belt within the motor/tub assembly. ~ Anna

  Answered 4 years ago by ElectroluxExpert

  
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Q: QuestionWhat is the difference between the EFLS527UTT VS EFLS627UTT? We have a Dryer model # EFME527UTT and a stack kit (STACKIT7X) and want to make sure it will work with washer model EFLS627UTT. Dale

Asked 4 years ago by Dale.

• A:Answer Hi Dale. Both the EFLS527 and EFLS627 series use the STACKIT7X stacking kit. The difference in the two are features, cycle options, and 1 cu. ft. in capacity. The exterior dimensions are the same. Feel free to utilize the comparison option on our website to compare all of the features if you would like. Thank you for the inquiry. ~ Anna

  Answered 4 years ago by ElectroluxExpert

  
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Q: QuestionHow long does a normal load take to wash?

Asked 4 years ago by DeoQ.

• A:Answer Hey there, DeoQ! A normal wash cycle usually takes between 50 minutes to an hour to complete. However, this time could be faster or slower depending on load size and the cycles or options you choose. We hope this information answers your question and was helpful to you. -Ciara

  Answered 4 years ago by ElectroluxExpert

  
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Q: QuestionWe need a replacement washer door seal. The part number is EFLS527UIW. I can’t find one just with this number. The replacement parts match until the end where it has a 0 or 1or 2 after the W. What would be a compatible part number that will work?

Asked 1 year ago by Agr8grma.

Q: QuestionDoes washer front load come with hoses

Asked 2 years ago by Allan.

Q: QuestionWhere us the access to the pump filter and how often does it need to be changed?

Asked 2 years ago by Prospector.

• A:Answer The drain pipe doesn't have a filter that requires cleaning. – Christy

  Answered 2 years ago by ElectroluxExpert

  
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Q: QuestionWhy is this Electrolux Washer not availablel near me? Would it be available anywhere in Florida?

Asked 3 years ago by Diva.

Q: QuestionDoes the depth of 32” measure from farthest machine front to farthest point machine sticks out in back exactly? Or does the depth factor in the space needed for the hoses as well?

Asked 3 years ago by Teresa.

• A:Answer Hi, Teresa. The depth includes the arc for the hoses. ~ Christy

  Answered 3 years ago by ElectroluxExpert

  
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Q: QuestionWhere can I learn about the different cycle choices? What's the difference between "normal" and "colors" in terms of time spent in each mode of mixing, spinning, rinsing, etc? Is there a guide to learn about what cycle would be best?

Asked 3 years ago by DrMush.

• A:Answer We offer 9 different wash and rinse cycles. Each cycle is tailored for the type of clothing and experience that you require. The cycles are normal wash, colors, whitest whites, delicates, stain treatment, heavy duty wash, active wear, a rinse and spin cycle and a clean washer cycle. To learn more about this, please visit our branded web page for further details and specifications. Your local retailer can also assist you. ~ Christy

  Answered 3 years ago by Electrolux Canada

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Q: QuestionDo you have top loaders that can handle king size bedding and comforters? What is most efficient top loaders or front loader washing machines?

Asked 3 years ago by Roxy.

• A:Answer Hello, Roxy Thank you for connecting with us. Regrettably, Electrolux doesn't carry top load washers. However, this model can fit a king sized comfort with its extra large drum. We would love to speak with you more should you have additional questions. Please come chat with us live on our branded page Mon-Fri, 8:30 am-8 pm EST. -R'Shaye

  Answered 3 years ago by ElectroluxExpert

  
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Q: QuestionIs this machine all electric? No gas hook up needed?

Asked 3 years ago by Chrispi.

• A:Answer Hi, Chrispi. Good question! This model is completely electric. I hope this information is helpful to you! -Corletta

  Answered 3 years ago by ElectroluxExpert

  
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Q: QuestionWe have an Electrolux currently. I like everything about it, but right now it sounds like an airplane flying through our house when running the dryer. Is this a problem with all Electrolux's? My mom has one and she is experiencing the same thing

Asked 3 years ago by Roni.

• A:Answer Oh no, Roni! We are sorry to hear this for both you and your mother. We would love to speak with you more about your driers. While there are some noises that will occur with the appliance it would be the noises listed in the owners guide. Please come chat with us on our brand page 877-435-3287 Mon-Fri, 8:30 am-8 pm EST. -R'Shaye

  Answered 3 years ago by ElectroluxExpert

  
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Q: QuestionOn an electrolux titanium washing machine in the last 12 mins, what components are operating?

Asked 3 years ago by Annoyed.

Q: QuestionWill this fit my existing Electrolux Pedestal? This washer's recommended pedestal (EPWD257UIW) is 15" x 27" and that's the same size as the one I bought 7 years ago (EPWD15IW). I can't see buying a new pedestal if the old one still fits.

Asked 4 years ago by Pedestal.

• A:Answer Hello, Thank you for your question. We recommend getting the pedestal that matches the washer in question, ensuring the brackets line up properly for a safe install. -R'Shaye

  Answered 4 years ago by ElectroluxExpert

  
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Q: QuestionWhere is it manufactured? Is there pre-wash option? What is the water temperature for sanitize, hot and warm cycles? Is it using hot water supply from the house? Is there internal heating system?

Asked 4 years ago by Melis.

• A:Answer Hello, Melis. This model is manufactured at our Juarez, Mexico factory. While there is not a pre-wash option, there is a StainSoak option you can select. The washing machine will use the hot water from the home but will also use an internal heater to maintain specific temperatures for the different cycles. Unfortunately, we do not have the specific water temperatures available to provide. Don’t hesitate to connect with us directly if you have any additional questions! – Hailea

  Answered 4 years ago by ElectroluxExpert

  
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Q: QuestionI have a set of Frigidaire gallery front load washer and dryer, they are 10 years, mfg by Electrolux . We are looking at replacing the front load washing machine. Are the new Electolux front load washers compatible with the Frigidaire Pedestal drawers?

Asked 4 years ago by Reid.

• A:Answer ​Hi Reid. We would not recommend using mismatching pedestals to with the washer and dryer. Our team would be happy to assist you in identifying the proper pedestals to be used with your washing and dryer. If needed, our customer service team can be contacted directly via Live Chat on our website or by calling 1-877-435-3287 Mon-Fri, 8:30am - 8pm (EST) Kindly, Anna

  Answered 4 years ago by Electrolux Canada

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Q: QuestionWhat is the total height when this washer and its accompanying dryer are stacked on top of each other? Both say they are 38" tall so when stacked are they exactly 76" tall or does the necessary stacking kit add height?

Asked 4 years ago by Lhsgrappler.

• A:Answer Hi there. With both the washer and dryer stacked with the approved stacking kit (STACKIT7X) the total height will be 75.75". Thank you for the inquiry. ~ Anna

  Answered 4 years ago by ElectroluxExpert

  
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