Questions & Answers

Name: ENVY x360 2-in-1 13.3" Touch-Screen Laptop - AMD Ryzen 5 - 8GB Memory - 128GB Solid State Drive - HP Finish In Dark Ash Silver
Brand: HP
SKU: 6237358
Price: 594.99 USD
Rating: 4.2 (332 reviews)

ENVY x360 2-in-1 13.3" Touch-Screen Laptop - AMD Ryzen 5 - 8GB Memory - 128GB Solid State Drive - HP Finish In Dark Ash Silver

Model:: 13M-AG0001DX; |
SKU:: 6237358

User rating, 4.2 out of 5 stars with 332 reviews.

Highly rated by customers for:

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Page Showing 1-20 of 41 questions

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QuestionWhy is this laptop more expensive than the 15"? The specs are the same https://www.bestbuy.com/site/hp-envy-2-in-1-15-6-touch-screen-laptop-amd-ryzen-5-8gb-memory-amd-radeon-rx-vega-8-128gb-solid-state-drive-hp-finish-in-dark-ash/6237349.p?skuId=6237349
Asked 7 years ago by PCQuestion.
- Answer Thank you for reaching out. The smaller model requires more work to fit all the cooling components and performance in the smaller form factor. Also, traditionally the smaller, high performance models will tend to cost more than a similar larger model.
  Answered 7 years ago by HP Team
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QuestionDoes this laptop have a fingerprint sensor?
Asked 7 years ago by Anonymous.
- Answer This particular model on Best Buy does not have a fingerprint sensor. Please visit the HP website in order to customise a HP envy x360 13 for a fingerprint sensor
  Answered 7 years ago by LZHelp
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QuestionI bought this laptop a few weeks ago and for the life of me cannot get the USB type C connection to charge my computer. Do I need to activate this setting somehow?
Asked 7 years ago by Chris.
- Answer it definitely works, best buy gave me a charger, and my own 65w HP USB C charger is charging it as I type on it. must be 65W or up. possibly 45W at the lowest. but will charge slower.
  Answered 6 years ago by ultraviolence742
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QuestionCan this run origin & sims?
Asked 7 years ago by cry387pie.
- Answer This computer would likely be able to run those games fairly well. For the best performance you would want a model with a GPU but they greatly increase the cost of the computer.
  Answered 7 years ago by HP Team
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QuestionSince this laptop lacks an HDMI port, is there a way to output video to a monitor/TV? And if so, what would the maximum resolution/refresh rate be?
Asked 7 years ago by LaptopShopper.
- Answer This laptop has 1 USB-C type port and Best Buy does sell adapters that you can connect an HDMI. Search for USB-C to HDMI adapter. I have used a USB-C to HDMI adapter on my other laptops and I have not had an issue with the image quality. You may also use a streaming device on your TV/monitor and then stream from the laptop with Bluetooth. The simplest method would be the USB-C to HDMI adapter.
  I would recommend:
  Answered 7 years ago by SimpleLiving
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Questiondoes the keyboard light up.
Asked 6 years ago by ron.
- Answer Yes, the keyboard lights up
  Answered 6 years ago by versacepockets
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QuestionWhat processor comes with this laptop? I have a program that requires a 1.86GHz or higher. Does this laptop accommodate that?
Asked 7 years ago by flyonthewall22.
- Answer It has an AMD Ryzen™ 5 2500U processor which will do up to 3.6ghz. It would have no issue running your program.
  Answered 7 years ago by HP Team
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Questiondoes it come with a pen/stylus thing?
Asked 7 years ago by fluffy.
- Answer The laptop doesn’t come with a pen or stylus.
  Answered 7 years ago by Vicky
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QuestionHow much hard disk gb???
Asked 6 years ago by Anonymous.
- Answer This model has a 128G Solid State Drive.
  Answered 6 years ago by HP Team
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QuestionThis laptop in a ryzen 5 2600 Ya This laptop in ryzen 52600x
Asked 6 years ago by Anonymous.
- Answer This laptop has the AMD Ryzen 5 2500U Quad-Core (2 GHz base frequency, up to 3.6 GHz burst frequency, 6 MB cache) processor.
  Answered 6 years ago by HP Team
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QuestionCan an HP pen be used with this computer?
Asked 6 years ago by txladybug.
- Answer No, it is not recommended to use an HP pen with this computer
  Answered 6 years ago by CommunityAnswer
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QuestionI recently bought this laptop, and would like to upgrade the NVME drive. Will opening the bottom and replacing the NVME void HP's warranty?
Asked 6 years ago by Fran.
- Answer No, it will not; the warranty will only work on the original manufacturer's parts, though, and it will not cover the new NVME drive, nor is HP responsible for any potential damage or mishap that may occur as a result of the upgrade (though we sincerely hope this does not happen!!).
  Answered 6 years ago by HP Team
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QuestionWould this laptop work well with Adobe products, such as Illustrator and Photoshop?
Asked 6 years ago by graphicdesigner.
- Answer This computer would work quite well with the Adobe suite!
  Answered 6 years ago by HP Team
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QuestionI have started getting the WiFi issues some of the latest buyers have reported in their reviews . Does anyone know what is being done for them either at HP or Best Buy? Of course , these happened after about a month of use - return window is closed
Asked 6 years ago by Swift.
- Answer If installing your recommended updates doesn't work, please contact HP support for help at https://support.hp.com/. You have a one-year warranty on this product.
  Answered 6 years ago by HP Team
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QuestionHello, does this laptop have a HP Sure View technology?
Asked 7 years ago by 1234.
- Answer This model does not have HP Sure View technology.
  Answered 7 years ago by HP Team
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Questiondoes it come loaded with word, power point, and excel? could not find it, thanks in advance
Asked 6 years ago by Anonymous.
- Answer I do believe there is a trial version for a limited time.
  Answered 5 years ago by dcsegur
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QuestionIs it usual that the fan is producing an unusual noise if you use the laptop for over an hour?
Asked 6 years ago by Fan.
- Answer If you believe the laptop is not acting as intended I would reach out to the Best Buy Geek Squad or HP Support for troubleshooting.
  Answered 6 years ago by HP Team
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QuestionDoes it come with the charger? And can I use a pen from an HP Pavilion on this model?
Asked 6 years ago by Mockradrake.
- Answer Yes it will come with a charger! As far as the pen is concerned, there are different types depending on your model. We recommend referencing this guide here: https://support.hp.com/us-en/document/c05166879
  Answered 6 years ago by HP Team
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QuestionIs the usb-c port thunderbolt 3 and if so how many lanes of pcie does it support.
Asked 6 years ago by Jordan.
- Answer This product is equipped with a USB 3.1 type C Gen 2 port.
  Answered 6 years ago by CommunityAnswer
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QuestionDoes anyone have a recommendation for a good case (protective) for this laptop?
Asked 6 years ago by Tracy.
- Answer HP sells one on there site made for that but many of today's computer cases/backpacks made for computers work fine. Just make sure it is padded on the inside makes big difference.
  Answered 6 years ago by Computerman1980
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Showing 1-20 of 41 questions

Questions & Answers

ENVY x360 2-in-1 13.3" Touch-Screen Laptop - AMD Ryzen 5 - 8GB Memory - 128GB Solid State Drive - HP Finish In Dark Ash Silver

Q: QuestionWhy is this laptop more expensive than the 15"? The specs are the same https://www.bestbuy.com/site/hp-envy-2-in-1-15-6-touch-screen-laptop-amd-ryzen-5-8gb-memory-amd-radeon-rx-vega-8-128gb-solid-state-drive-hp-finish-in-dark-ash/6237349.p?skuId=6237349

Q: QuestionDoes this laptop have a fingerprint sensor?

Q: QuestionI bought this laptop a few weeks ago and for the life of me cannot get the USB type C connection to charge my computer. Do I need to activate this setting somehow?

Q: QuestionCan this run origin & sims?

Q: QuestionSince this laptop lacks an HDMI port, is there a way to output video to a monitor/TV? And if so, what would the maximum resolution/refresh rate be?

Q: Questiondoes the keyboard light up.

Q: QuestionWhat processor comes with this laptop? I have a program that requires a 1.86GHz or higher. Does this laptop accommodate that?

Q: Questiondoes it come with a pen/stylus thing?

Q: QuestionHow much hard disk gb???

Q: QuestionThis laptop in a ryzen 5 2600 Ya This laptop in ryzen 52600x

Q: QuestionCan an HP pen be used with this computer?

Q: QuestionI recently bought this laptop, and would like to upgrade the NVME drive. Will opening the bottom and replacing the NVME void HP's warranty?

Q: QuestionWould this laptop work well with Adobe products, such as Illustrator and Photoshop?

Q: QuestionI have started getting the WiFi issues some of the latest buyers have reported in their reviews . Does anyone know what is being done for them either at HP or Best Buy? Of course , these happened after about a month of use - return window is closed

Q: QuestionHello, does this laptop have a HP Sure View technology?

Q: Questiondoes it come loaded with word, power point, and excel? could not find it, thanks in advance

Q: QuestionIs it usual that the fan is producing an unusual noise if you use the laptop for over an hour?

Q: QuestionDoes it come with the charger? And can I use a pen from an HP Pavilion on this model?

Q: QuestionIs the usb-c port thunderbolt 3 and if so how many lanes of pcie does it support.

Q: QuestionDoes anyone have a recommendation for a good case (protective) for this laptop?

QuestionWhy is this laptop more expensive than the 15"? The specs are the same https://www.bestbuy.com/site/hp-envy-2-in-1-15-6-touch-screen-laptop-amd-ryzen-5-8gb-memory-amd-radeon-rx-vega-8-128gb-solid-state-drive-hp-finish-in-dark-ash/6237349.p?skuId=6237349

QuestionDoes this laptop have a fingerprint sensor?

QuestionI bought this laptop a few weeks ago and for the life of me cannot get the USB type C connection to charge my computer. Do I need to activate this setting somehow?

QuestionCan this run origin & sims?

QuestionSince this laptop lacks an HDMI port, is there a way to output video to a monitor/TV? And if so, what would the maximum resolution/refresh rate be?

Questiondoes the keyboard light up.

QuestionWhat processor comes with this laptop? I have a program that requires a 1.86GHz or higher. Does this laptop accommodate that?

Questiondoes it come with a pen/stylus thing?

QuestionHow much hard disk gb???

QuestionThis laptop in a ryzen 5 2600 Ya This laptop in ryzen 52600x

QuestionCan an HP pen be used with this computer?

QuestionI recently bought this laptop, and would like to upgrade the NVME drive. Will opening the bottom and replacing the NVME void HP's warranty?

QuestionWould this laptop work well with Adobe products, such as Illustrator and Photoshop?

QuestionI have started getting the WiFi issues some of the latest buyers have reported in their reviews . Does anyone know what is being done for them either at HP or Best Buy? Of course , these happened after about a month of use - return window is closed

QuestionHello, does this laptop have a HP Sure View technology?

Questiondoes it come loaded with word, power point, and excel? could not find it, thanks in advance

QuestionIs it usual that the fan is producing an unusual noise if you use the laptop for over an hour?

QuestionDoes it come with the charger? And can I use a pen from an HP Pavilion on this model?

QuestionIs the usb-c port thunderbolt 3 and if so how many lanes of pcie does it support.

QuestionDoes anyone have a recommendation for a good case (protective) for this laptop?