Questions & Answers

Q: QuestionWhat is the maximum screen size supported by this projector?

• A:Answer The Epson Pro Cinema LS12000 projector supports a maximum viewable screen size of 300 inches.

Q: QuestionWhat is the contrast ratio for this projector?

• A:Answer The Epson Pro Cinema LS12000 projector has a contrast ratio exceeding 2,500,000:1.

Q: QuestionWhat is the refresh rate supported by this projector?

• A:Answer The Epson Pro Cinema LS12000 projector supports refresh rates up to 120 Hz.

Q: QuestionDoes this Epson projector have a built-in speaker?

• A:Answer No, the Epson Pro Cinema LS12000 projector does not come with a built-in speaker.

Q: QuestionHow many HDMI inputs does the Epson projector have?

• A:Answer This projector has a total of 2 HDMI inputs.

Q: QuestionAnyone actually order this from Best Buy? The local store said it isn't in their system all three times I have went. About to travel an hour to the private authorized dealer since they can order it, according to them on the phone.

Asked 3 years ago by Outrun.

• A:Answer You have to order through magnolia I just got mine after 2 months wait

  Answered 3 years ago by ThesimplemanVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionWill BB install this projector?

Asked 3 years ago by Brooksj1965.

• A:Answer I had mine installed by Best Buy, and I’m glad I paid the extra amount to have them do it. They definitely knew what they were doing. I probably could have done it myself, but it wouldn’t have looked as good at the end of the day.

  Answered 2 years ago by gjwellVerified Purchase

  • 
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionIf you mount this at 13 feet in the air, what is the maximum floor space of the screen shown on the floor?

Asked 1 day ago by Anonymous.

Q: QuestionHello,I purchased the LS12000 this past summer 2025. When I rewind a movie scene or a television show the picture takes about 5-8 seconds to appear, what could be causing this?

Asked 3 weeks ago by JAMN.

• A:Answer Hello Jam. Does this happen on all video sources used? We recommend troubleshooting your device first, as it sounds like it could be a connection or app-related device issue. If you need additional assistance, feel free to contact our Technical Support team by phone. Regards, Kevin - The Epson Team.

  Answered 3 weeks ago by Epson

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the projector compatible with X-Box gaming?

Asked 5 months ago by Kent.

• A:Answer Hello Kent. Yes, you can connect your Xbox to the LS12000 using an HDMI cable. Regards, Kevin - The Epson Team.

  Answered 5 months ago by Epson

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this projector have the capabilities to add apps?

Asked 5 months ago by CarlosD.

• A:Answer Hello Los. Unfortunately, the LS12000 does not support app downloads. However, you can connect your streaming device via HDMI and enjoy your favorite apps through the projector. Regards, Kevin - The Epson Team.

  Answered 5 months ago by Epson

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIt seems like Espon LS12000 comes with a ceiling mount. What are the mount specs?

Asked 8 months ago by Griffindoor.

• A:Answer Hi Griffindoor. Yes, the LS12000 includes a ceiling mount. The mount is a Chief - RPA Elite Custom, and the SKU is CHF4500. For measurements, the mount has a Width & Depth of 18 inches and a Height of 4 inches. Regards, Kevin - The Epson Team.

  Answered 8 months ago by Epson

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it come with mount ?

Asked 1 year ago by newbie.

• A:Answer Hello. Yes, the LS12000 includes a ceiling mount. Regards, Kevin - The Epson Team.

  Answered 1 year ago by Epson

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI'm considering purchasing this projector. Can anyone tell me if smoking cigars in a well ceiling exhausted 16'x20' room affects the picture on a 120" screen 16 feet from projector?

Asked 2 years ago by njtaz.

Q: QuestionThe projector Support ps5 isn’t

Asked 2 years ago by Sebas.

• A:Answer Hi Sebas, The Pro Cinema LS12000 has two HDMI 2.1 ports, so as long as your ps5 supports HDMI you should be able to connect it. Regards, Dylan - The Epson Team.

  Answered 2 years ago by Epson

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the laser be replaced by the owner? After the 20,000 hour life span”

Asked 3 years ago by Amin.

• A:Answer No, but by the time this is ready to be replaced you will be well into needing an upgrade anyway. This should easily last 10 years+.

  Answered 3 years ago by TylorVerified Purchase

  Helpful (2)Unhelpful (2)ReportAnswer this questionShow more answers (2)

Q: QuestionNearest store location with the epson LS12000 available for purchase . My location is zip code 45322. Thanks

Asked 3 years ago by Thomas.

Q: QuestionIs the Epson ZX Processor built INTO the projector, or a seperate component?

Asked 3 years ago by Anonymous.

• A:Answer Built in. As in it's inside the projector.

  Answered 2 years ago by GilbertFVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow long is it (EPSON LS12000) taking to arrive to Magnolia store after order has been placed?

Asked 3 years ago by Tmac.

• A:Answer It took 2 months after I ordered

  Answered 3 years ago by ThesimplemanVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)