“My wonderful scanner is, sadly, now not capturing the whole page. There's either an inch-wide black line on the right side, or a complete blank. I'm only at about 1,900 scans on the counter; reinstalling didn't change the results. Can anyone help?”
Answer This Question
1-3 of 3 Answers
I had the same problem, and the same experience with the telephone representative. I was disappointed with the lack of understanding by the company, so I bought a Brother scanner instead.
Sorry, there was a problem. Please try again later.Wow--After getting my hopes up that there was help available to find a solution, the rep I spoke with insisted I go through all the connection check and cleaning steps (which I'd already tried from the manual, though it's clearly an operational problem and not a lens obstruction), then told me it was a hardware failure and offered to sell me a new model. Very insulting. At least we were able to skip the software re-installation process. If this machine can be fixed, I'd like to keep it, but I'm not interested in being strung along It would have been far more helpful to listen to what I said and then provide a clear answer about whether the machine could be fixed at a reasonable cost. The "expert" I was asked to hold for never came on the line---just the same rep reading from the manual as we went. This was not a good-faith use of this forum.
Sorry, there was a problem. Please try again later.Hello Chelly. We would like to hear more about this issue. Please visit our official Epson Support page to find the contact information for our technical support team. Regards, Kevin - The Epson Team.
Sorry, there was a problem. Please try again later.