Main Content

Questions & Answers

$69.99
Page Showing 1-20 of 20 questions
  • QuestionWhat is the field of view offered by this camera?

    • Answer This camera provides a field of view of 135 degrees.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the video resolution of this security camera?

    • Answer The video resolution of this security camera is 2K (1440p).
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the security camera require monthly fees?

    • Answer No, the security camera does not require any monthly cloud storage fees.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this security camera have audio communication capabilities?

    • Answer Yes, this security camera has two-way audio communication.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan this camera be used with a voice assistant?

    • Answer Yes, this camera is compatible with Amazon Alexa.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this camera have night vision capabilities?

    • Answer Yes, this camera has night vision.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs this security camera suitable for outdoor use?

    • Answer Yes, this security camera is designed for outdoor use.
    This question and answer was generated by AI based on customer and product data.
  • QuestionI dont need the cloud and I can review notifications in the app when away from home?

    Asked by Anonymous.

    • Answer Yes, with the eufy Solo OutdoorCams, including the C20 Solar SoloCam 2K, you do not need cloud storage since the camera provides secure local storage via a built-in memory or microSD card. This means all video recordings are stored locally, ensuring privacy and eliminating any monthly subscription fees. Moreover, the camera supports instant mobile alerts via the eufy Security app, allowing you to receive notifications and review them remotely, even when you're away from home, as long as your camera is connected to your 2.4GHz WiFi network.

      Answered by Eufy Team

  • QuestionIf I have the homebase s380, will videos from this camera get stored on the homebase like the other Eufy security cameras?

    Asked by SaltLakeDude.

    • Answer Unfortunately, the SoloCam C20 does not support storage in the HomeBase S380 (HomeBase 3). The SoloCam series, including the C20, is designed to operate independently with built-in storage and is not compatible with HomeBase storage solutions.

      Answered by Eufy Team

  • QuestionIs it compatible with Google nest

    Asked by Reggie.

    • Answer The eufy C20 Solar SoloCam works with Google Assistant and can stream video to Google smart displays, but it is not compatible with the Google Nest app or Nest Aware.

      Answered by Eufy Team

  • QuestionCan I use this outside with no direct sunlight? Can I charge with USB?

    Asked by Battery.

    • Answer The eufy SoloCam C20 is designed for outdoor use, and it operates using a built-in rechargeable battery. For optimal solar panel charging, it should be exposed to at least 2 hours of direct sunlight per day for adequate power sustenance. Using the camera outside without direct sunlight may lead to faster depletion of the battery, requiring manual recharging. Regarding charging with USB, the camera is equipped with rechargeable batteries, and you can charge it via USB using its compatible charging method. Please ensure you follow How to charge SoloCams for proper instructions.

      Answered by Eufy Team

  • QuestionCan I view this directly on phone without pulling the sd card to view? Does it have alert sound? Can I clear sd card storage from phone app? Can I use without sd card if using phone app?

    Asked by Fawnzydingo.

    • Answer Yes, everything can be viewed and manage storage from the phone app. You can set up alert notifications on the phone s as well. The device has built in storage.

      Answered by JimmieSmith

  • QuestionWill this work with 5g wifi?

    Asked by Fawnzydingo.

    • Answer The eufy C20 Solar SoloCam is not compatible with 5GHz WiFi. It only works with 2.4GHz WiFi networks.

      Answered by Eufy Team

  • QuestionIs it free to download videos from camera storage

    Asked by Patty.

    • Answer Yes.

      Answered by JimmieSmith

  • QuestionSo, it says C20, but it really is an S120 !

    Asked by SoloCamC20AP.

    • Answer There doesn't seem to be relevant information in the knowledge base specific to a mix-up about the names or features of "C20" and "S120" security camera models under the Anker Solix category. If your inquiry is regarding Anker Solix products or related compatibility issues, feel free to specify.

      Answered by Eufy Team

  • QuestionIn box camera it says that camera will be recharged constlanty by his solar pannel, and looking at top of camera, it has a solar cell. Is it just a "look", or it has solar pannel really. Its a huge diference ! I bought it because it doesn't need any wire

    Asked by SoloCamC20AP.

    • Answer The camera you purchased does indeed come with a real solar panel for recharging. As stated in the information, cameras like the Solar Wall Light Cam S120 are equipped with an integrated solar panel that continuously powers the device if it receives at least two hours of direct sunlight daily. The solar panel provides a continuous power source and eliminates the need for wires or frequent manual recharging, making the camera truly wireless if sunlight exposure is sufficient. Make sure to place your camera in a location that receives adequate sunlight to take full advantage of its solar charging feature.

      Answered by Eufy Team

  • QuestionDoes the Eufy c20 camera have a solar panel on it. Picture shows it does but description states it will need charged now and then

    Asked by Joe.

    • Answer The eufy SoloCam C20 does not inherently come with a solar panel. However, it is compatible with the eufy Solar Panel, which can be purchased separately for continuous charging. The solar panel needs to be exposed to direct sunlight for at least two hours per day to provide sufficient charge to the camera. If you do not use the solar panel, you would need to manually charge the camera periodically.

      Answered by Eufy Team

  • QuestionCan I review motion detection

    Asked by Anonymous.

    • Answer Yes, there are events on the app.

      Answered by JenniferH

  • QuestionWhat's the difference between the C20 solocam and the S220.

    Asked by Fry.

    • Answer The main differences between the eufy C20 SoloCam and the S220 SoloCam revolve around specifications, night vision capabilities, and power solutions: ### eufy C20 SoloCam Resolution: 1080p (Full HD). Battery Life: Up to 120 days with a built-in 6,700mAh battery. Night Vision: Infrared Night Vision (Black and White). Field of View: 135°. Spotlight: Not available. Color Night Vision: Not available. Power Source: Built-in battery with long-lasting protection on a single charge. ### eufy S220 SoloCam Resolution: 2K (2560x1440), offering a sharper image. Battery Life: Up to 90 days with a 6,500mAh built-in rechargeable battery. Night Vision: Infrared Night Vision (Black and White). Field of View: 135°. Spotlight: Not available. Color Night Vision: Not available. Power Solutions: Integrated solar panel for recharging (requires at least two hours of direct sunlight per day). Smart Features: Expandable local storage with HomeBase 3 compatibility. ### Key Highlights of Each: C20 SoloCam: Optimized for long battery life and essential functionality without solar integration. S220 SoloCam: Higher resolution with an integrated solar panel, making it more sustainable for outdoor deployments. Both cameras are weatherproof with an IP67 rating and do not require monthly fees for video storage.

      Answered by Eufy Team

  • QuestionHow many GB storage does it have.

    Asked by NancyT.

    • Answer The eufy C20 Solar SoloCam features built-in secure local storage with 8GB of eMMC memory. The storage capacity is not upgradable.

      Answered by Eufy Team