Questions & Answers

Q: QuestionCan an external hard drive be connected and used instead of an internal drive on the base station/home base?

Asked 2 years ago by Kodaq.

• A:Answer Only when backing up the data that has been recorded on the internal drive. Also, when buying the internal drive, it is the 2.5" laptop type drives.

  Answered 2 years ago by FlipsideVerified Purchase

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Q: QuestionCan the LED lights be turned off with the app? I plan on installing a camera by my back door and don’t wish to have the light go on when I’m sitting on my patio.

Asked 2 years ago by Billy.

• A:Answer Mine, by default, does not turn the light on when motion is detected. It records the event in night vision mode.

  Answered 2 years ago by FlipsideVerified Purchase

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Q: QuestionWhat is the max distance it can pick up motion and start recording? How long does it take to start recording once motion is detected?

Asked 2 years ago by Julie492.

• A:Answer About 30 ft. And only takes a few seconds to start recordings

  Answered 2 years ago by ScottLVerified Purchase

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Q: QuestionIs the upgraded home base 3 compatible with the current 2k cameras?

Asked 2 years ago by Anonymous.

• A:Answer I have the 2k pan and tilt camera. It can connect to the Homebase 3 through the Edge connection on the settings page of the camera.

  Answered 2 years ago by FlipsideVerified Purchase

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Q: QuestionAre these 4k cameras or 2k cameras? Because looking at the resolution and the product detail. It state its 2k video

Asked 2 years ago by Pocket.

• A:Answer Mine are 4k.. doorbell camera are 2k…

  Answered 2 years ago by TrimmerVerified Purchase

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Q: QuestionWhat is the maximum distance the cameras will work from the Homebase? Does the home base need to be indoors?

Asked 2 years ago by Anonymous.

• A:Answer My cameras keep slipping downward as if they need tightening or something. I am disabled and not able to do it. Can you send someone back over here for adjustment correction?

  Answered 2 years ago by CamerasAreSlipping

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Q: QuestionWhats in the box

Asked 2 years ago by Wants2No.

• A:Answer 2 camera’s The modems, The plug . Very Easy to install.

  Answered 2 years ago by SandraRVerified Purchase

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Q: QuestionI need a range of over 30 feet which is the range you state the cameras must be within to function. I have an Eero mesh system. Can it be utilized to extend the range? Would I need any additional equipment to implement the connection?

Asked 2 years ago by maverick21.

• A:Answer Not sure where you got 30ft. I have one 320 feet away it works great. It is in a clear line of sight from the base. In setup mode you can walk with camera and see signal strength in the app.

  Answered 2 years ago by ScottLVerified Purchase

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Q: QuestionWhat is the estimated battery life without sunlight? Meaning if mounted under an overhang how often will I need to take it down to recharge it’s battery?

Asked 2 years ago by PK.

• A:Answer Depends on activities. I believe eufy listed it as 60 or 90 days

  Answered 2 years ago by KeithHVerified Purchase

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Q: QuestionWhat's the max distance a camera can be mounted away from the homebase before losing connectivity?

Asked 3 years ago by Sebas.

• A:Answer We have 2 cameras 160 feet from the home base . They work great, they are outdoors. they can go almost a full year without a charge.

  Answered 1 year ago by Anonymous

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Q: QuestionAre these compatible with the Eufy Cam2 bases?

Asked 3 years ago by Jim.

• A:Answer No

  Answered 2 years ago by Jillian

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Q: QuestionWill Best Buy be offering the three camera version of this set? I know I could just purchase a third camera, but Eufy is offering a three camera set on their site that is less expensive than just buying the two camera set and a third camera.

Asked 3 years ago by AndyW.

• A:Answer I am sorry we don't have this plan currently.

  Answered 3 years ago by Eufy Team

  
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Q: QuestionMy homebase 3 will not stay online. I’ve gone through and deleted all twice now as well as going through app and using pin in base to reset. It says not connected to internet, check connection. Everything else is connected and internet is on.

Asked 8 months ago by DonnaT.

This question was asked about the related product: eufy - eufyCam 3, 3-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer I really don’t know. But I would try rebooting everything! Homebase, internet and WiFi. Good luck!

  Answered 7 months ago by lhspirateVerified Purchase

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Q: QuestionDo I have to use the eufy hard drive or can I buy a different one?

Asked 10 months ago by Anonymous.

This question was asked about the related product: eufy - eufyCam 3, 5-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer You can buy a different one

  Answered 9 months ago by Eufy Team

  
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Q: QuestionCan i hook it up to a monitor ?

Asked 1 year ago by Tom.

This question was asked about the related product: eufy - eufyCam 3, 3-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer No. It can only be monitored thru smart phone app.

  Answered 1 year ago by mercuryVerified Purchase

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Q: QuestionCan I use a eufy cam3 inside without having to connect it to an outlet? I don’t want a wire running down the wall to an outlet. I know there are other options but I like the specs on it. Thanks

Asked 2 years ago by Chepx7.

• A:Answer Yes. But be noted that it will need to be charged when the power runs out.

  Answered 2 years ago by Eufy Team

  
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Q: Questioncan you down load app to more than one phone so my wife can monitor it at the same time?

Asked 2 years ago by homeowner.

• A:Answer Yes. You will just have to go through the same registration for each device to your phone.

  Answered 2 years ago by FlipsideVerified Purchase

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Q: QuestionCan you use the large solar panel with the eufyCam 3 Wireless 4K Add-On Camera to give you longer camera and light life?

Asked 2 years ago by Redvette.

• A:Answer Eufy has FINALLY made it possible to use the solar panels with the eufyCam 3 (S330). It's been one of my gripes regarding the lack of sunlight these cams get, especially if the only location for a camera doesn't get the necessary amount of sunlight it needs.

  Answered 2 years ago by JohnRVerified Purchase

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Q: QuestionAre Eufy Cam 2 Pro camera mounts compatible or do I need to drill more holes in my house and use the mounts included in order to mount Cam 3?

Asked 2 years ago by Fester.

• A:Answer No, they are not compatible.

  Answered 2 years ago by Eufy Team

  
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