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Questions & Answers

Your price for this item is $349.99
The comparable value price is $599.99
Page Showing 21-40 of 128 questions
  • QuestionDoes this camera need internet connection? My internet connection is pretty slow and there are a lot of power off in my town so my internet connection is also very instable. Also the weather is humid, does this camera resist humid weather?

    Asked by Itzel.

    • Answer The eufyCam 3 camera requires an internet connection for setup and operation through the eufy HomeBase 3. Specifically, the HomeBase 3 needs to connect to the internet using an Ethernet cable for its first setup. Once set up, stable internet is recommended to ensure optimal performance of the camera system. Regarding the weather conditions, the eufyCam 3 is weather-resistant with an IP67 rating, meaning it can handle humid conditions, as well as outdoor environments generally. Additionally, its operational temperature range is from -4°F to 122°F (-20°C to 50°C). However, if the internet is highly unstable or nonexistent in your area, this may significantly impact the camera's connectivity, notifications, or remote access through the app. Similarly, power outages could disrupt the HomeBase and the camera's connectivity.

      Answered by Eufy Team

  • QuestionCan the eufy cam be connected to power like i have on my Arlo Pro 2's

    Asked by shotgun77.

    • Answer Yes, the eufyCam 3 can be connected to a power source similarly to how you've connected your Arlo Pro 2 cameras. The eufyCam 3 is designed primarily as a wireless security camera with a built-in solar panel that allows for self-sustaining power through sunlight. However, it also features a USB-C port that you can use to charge the camera's internal battery. If you prefer or need to have the camera connected to a constant power source—perhaps due to limited sunlight in the installation area—you can use the USB-C port to connect the eufyCam 3 to an external power supply. This means you can keep the camera continuously powered without relying solely on solar charging or battery power.

      Answered by Eufy Team

  • QuestionWhat is the capture delay in between recordings? Are you able to set your own 5,10, 15 seconds?

    Asked by Baldeagledh.

    • Answer The eufyCam 3 3-Camera Indoor/Outdoor Wireless 4K Security System does have a pre-buffer recording feature, which means it captures video 4 seconds before the actual motion event is detected. However, as of the current information available, the system does not allow users to set their own delay time, such as 5, 10, or 15 seconds between recordings.

      Answered by Eufy Team

  • QuestionDoes the camera have the option to continuously record?

    Asked by Anonymous.

    • Answer The eufyCam 3 system does not support continuous 24/7 recording. The cameras in the eufyCam 3 system are designed to record video when they detect motion. This approach helps to conserve the battery life of the cameras, ensuring that they can operate for an extended period without needing frequent recharges. If you are looking for a camera that supports continuous recording, you might want to consider the eufy Indoor Cam series, which can record 24/7 when the Continuous Recording feature is enabled in the eufySecurity app. However, for outdoor cameras like the eufyCam 3, the recording is triggered by motion events to maximize efficiency and battery life.

      Answered by Eufy Team

  • QuestionCan the data be backed up on icloud or some other internet storage system?

    Asked by jd.

    • Answer I don't think so. If you want to backup video footage, you're better off buying a Samsung SSD 870 Evo (sata 2.5") 1TB hard drive. It's compatible with the S380 Homebase, and you won't have to worry about some lousy meCloud nonsense. The drive slides right into the top portion of the homebase. And make sure you READ the instruction booklet before adding the hard drive!!

      Answered by JohnR

  • QuestionDoes the home base record audio?

    Asked by Eddie.

    • Answer Yes. You can toggle audio recording on and off, so it’s optional but will record audio if desired.

      Answered by mrce

  • QuestionIs this a two way audio system?

    Asked by Fred.

    • Answer Yes! You can hear what's going on, and while monitoring, you can speak to whoever is nearby.

      Answered by JohnR

  • QuestionWill these cameras work with 800mbps internet speed?

    Asked by KSC.

    • Answer Yes.

      Answered by Eufy Team

  • QuestionHow long does it take to charge when only charging via solar?

    Asked by King.

    • Answer If camera is fully charged when installed, approx. 2 hours of sunlight can maintain a full charge. You will need a decent charge to sync on initial setup or you will receive setup error..hope this helps.

      Answered by Jason

  • QuestionDo I need a homebase for this product?

    Asked by Anonymous.

    • Answer Yes.. homebase 3

      Answered by Trimmer

  • QuestionIs this system compatible with with a full size monitor

    Asked by Anonymous.

    • Answer The eufyCam 3 system does not offer direct support for connecting or displaying on a full-size monitor as it is primarily designed for security and monitoring purposes with wireless connectivity to devices such as smartphones or compatible smart assistants (Amazon Alexa and Google Assistant). For viewing footage, interactions are generally carried out via the eufySecurity app. If you wish to use a monitor, you might need additional hardware, such as an intermediary system that connects the security camera system to a monitor (such as certain compatible devices supporting RTSP/NAS, which eufyCam 3 lacks).

      Answered by Eufy Team

  • QuestionMy camera is no longer recording because battery is dead but how can that be if it is charged with sunlight? Can someone give guidance on how to fix this problem please.

    Asked by LatishaY.

    • Answer You will need to recharge the camera using the cable that came with the device. You will also need a Charger with a type A connection port. One end of the cable goes into the camera’s charge port ( it is a Type C connection). The other end of the cable (Type A connection) charger. It can take up to 4 hours to recharge the camera. The Bing.com website suggest doing the following The EufyCam 3 (also called S330) uses a USB Type‑C charger, and the recommended power adapter is a standard 5V/2A USB charger. Charger & Cable Details Connector type: USB Type‑C port on the camera Cable: USB‑A to USB‑C charging cable (often included with accessories) Power adapter: 5V/2A wall charger block Charging options: Plug directly into a wall outlet with the USB‑C cable and 5V/2A adapter Connect via Eufy’s solar panel (requires Type‑C adapter for weatherproof setup) Charging Performance Typical charge time: 4–10 hours depending on battery level Faster charging: Some models (like the EufyCam 3C) can charge in ~2.5 hours with a 9V/2A charger, but the standard recommendation for the EufyCam 3 is 5V/2A. Using higher‑voltage chargers (like 9V/2A) is not necessary unless specified for your exact model variant. Best Practice Stick with 5V/2A USB Type‑C chargers for safe, reliable charging. If you want continuous outdoor charging, Eufy sells solar panels with Type‑C adapters designed for the EufyCam 3. Avoid micro‑USB cables — the EufyCam 3 is not compatible with them.

      Answered by JElliott0720

  • Questioncan i use a monitor with these

    Asked by mike.

    • Answer The eufyCam 3 and related models are not mentioned in the context of using a monitor. However, certain eufy baby monitor cameras are compatible with monitors, primarily within the eufy Baby Monitor lineup. For cameras such as the eufyCam 3, it does not appear directly compatible with standard monitors or is intended for such usage based on the provided documentation. Using specific baby monitors with eufy products, compatibility may depend on the monitor model, and troubleshooting steps are provided for baby monitor cameras, but this does not apply to security cameras like eufyCam 3. For detailed compatibility or usage inquiries, you should investigate resources specifically tied to eufyCam models or consult related product guides.

      Answered by Eufy Team

  • QuestionDo the cameras pick up sound?

    Asked by Tlw1.

    • Answer Yes, the eufyCam 3, along with many of eufy's outdoor cameras, supports two-way audio functionality. This feature allows you to hear audio from the camera's environment and communicate through the camera, making it an ideal tool for real-time communication.

      Answered by Eufy Team

  • QuestionHow long do the batteries last before they need to be replaced?

    Asked by Anonymous.

    • Answer For the eufyCam 3 series: S330 eufyCam 3: The battery can last up to one year on a full charge. This model features a built-in solar panel, which can recharge the battery when the camera receives at least two hours of direct sunlight per day. S300 eufyCam 3C: The battery can last up to six months on a full charge. Please note, these durations are based on tests conducted under specific conditions, including 68°F (20°C) ambient temperature, 10 motion detections per day, and recordings lasting 30 seconds each. Real-world usage may vary depending on factors such as the frequency of motion detections, video recording duration, and environmental conditions.

      Answered by Eufy Team

  • QuestionDo these cameras allow you to speak through the cameras on the app?

    Asked by Microphone.

    • Answer Yes, the eufyCam 3 allows two-way audio communication via the eufy Security app. This means you can speak through the camera from the app, enabling convenient interaction or communication through the security camera system.

      Answered by Eufy Team

  • QuestionCan these cameras be used in an environment without direct solar (sun) accessibly? If so how do the batteries stay charged?

    Asked by KB.

    • Answer For the most part I guess, but sometimes you got to plug in a charger for a little bit

      Answered by BrandonS

  • QuestionIf the Wi-Fi is disconnected, will the cameras continue recording & save the footage to the local storage? Once the Wi-Fi is reconnected, will the footage recorded while offline be available to view, or will nothing be saved during that time.

    Asked by Mike.

    • Answer Yes, if the Wi-Fi is disconnected, the EufyCam 3 will continue recording, and footage will be saved to the local storage, such as the HomeBase 3. Once the Wi-Fi is reconnected, the footage recorded while offline will still be available to view. The system is designed to store recordings locally and securely, ensuring no footage is lost during offline periods.

      Answered by Eufy Team

  • QuestionAre these the s3pro cameras?

    Asked by Deee.

    • Answer The eufyCam 3 cameras, also known as the S330 eufyCam, are not the same as the eufyCam S3 Pro cameras (T8162). The eufyCam 3 is part of a different product line with features like 4K resolution, 365-day battery life with integrated solar charging, IP67 weatherproof rating, and AI abilities for detection. The S3 Pro is another product within the eufyCam family based on a flagship series.

      Answered by Eufy Team

  • QuestionWhat if the cameras are not in direct sunlight? Will these work out of the box if we put the cameras outside, but not in direct sunlight? Like underneath a front porch?

    Asked by successpanda.

    • Answer The cameras seem pretty good at capturing what light they have access to in order to charge.

      Answered by Vibroidmusic