Questions & Answers

Q: QuestionHow long do the batteries last before they need to be replaced?

Asked 3 months ago by Anonymous.

• A:Answer For the eufyCam 3 series: S330 eufyCam 3: The battery can last up to one year on a full charge. This model features a built-in solar panel, which can recharge the battery when the camera receives at least two hours of direct sunlight per day. S300 eufyCam 3C: The battery can last up to six months on a full charge. Please note, these durations are based on tests conducted under specific conditions, including 68°F (20°C) ambient temperature, 10 motion detections per day, and recordings lasting 30 seconds each. Real-world usage may vary depending on factors such as the frequency of motion detections, video recording duration, and environmental conditions.

  Answered 3 months ago by Eufy Team

  
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Q: QuestionDo these cameras allow you to speak through the cameras on the app?

Asked 3 months ago by Microphone.

• A:Answer Yes, the eufyCam 3 allows two-way audio communication via the eufy Security app. This means you can speak through the camera from the app, enabling convenient interaction or communication through the security camera system.

  Answered 3 months ago by Eufy Team

  
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Q: QuestionCan these cameras be used in an environment without direct solar (sun) accessibly? If so how do the batteries stay charged?

Asked 4 months ago by KB.

• A:Answer For the most part I guess, but sometimes you got to plug in a charger for a little bit

  Answered 3 months ago by BrandonSVerified Purchase

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Q: QuestionIf the Wi-Fi is disconnected, will the cameras continue recording & save the footage to the local storage? Once the Wi-Fi is reconnected, will the footage recorded while offline be available to view, or will nothing be saved during that time.

Asked 4 months ago by Mike.

• A:Answer Yes, if the Wi-Fi is disconnected, the EufyCam 3 will continue recording, and footage will be saved to the local storage, such as the HomeBase 3. Once the Wi-Fi is reconnected, the footage recorded while offline will still be available to view. The system is designed to store recordings locally and securely, ensuring no footage is lost during offline periods.

  Answered 4 months ago by Eufy Team

  
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Q: QuestionAre these the s3pro cameras?

Asked 4 months ago by Deee.

• A:Answer The eufyCam 3 cameras, also known as the S330 eufyCam, are not the same as the eufyCam S3 Pro cameras (T8162). The eufyCam 3 is part of a different product line with features like 4K resolution, 365-day battery life with integrated solar charging, IP67 weatherproof rating, and AI abilities for detection. The S3 Pro is another product within the eufyCam family based on a flagship series.

  Answered 4 months ago by Eufy Team

  
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Q: QuestionDoes the camera records continuously or only after detecting a motion?

Asked 5 months ago by Recording.

• A:Answer It detects motion only , so you have to select what you want it to detect . Humans , cars or pets or all.

  Answered 5 months ago by Melanie1990

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Q: QuestionWill the Eufy home base connect to 5G wifi

Asked 5 months ago by Billy.

• A:Answer Yes

  Answered 5 months ago by VibroidmusicVerified Purchase

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Q: Questioncan I add another camera

Asked 5 months ago by add.

• A:Answer Yes, up to 12

  Answered 5 months ago by NWNVVerified Purchase

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Q: QuestionWhat is the warranty on home-base and cameras?, what is the warranty procedure?

Asked 6 months ago by Anonymous.

This question was asked about the related product: eufy - eufyCam 3, 2-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White/Black

• A:Answer There couldn't find any specific information on the warranty for the eufyCam 3 and its HomeBase or the warranty procedure documents. If you have specific issues or questions about exchanging or repairing your product under warranty, let me know the exact details, and I may be able to guide you further based on existing support guides.

  Answered 6 months ago by Eufy Team

  
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Q: QuestionWhat type of batteries are used in these cameras

Asked 7 months ago by Ronlt.

• A:Answer The eufyCam 3 (S330) cameras use built-in rechargeable batteries that feature an integrated solar panel. With a fully charged battery, the device can last up to one year. The solar panel can automatically recharge the battery if the camera receives at least two hours of direct sunlight per day.

  Answered 7 months ago by Eufy Team

  
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Q: QuestionDoes the solar panel come with the https://us.eufy.com/products/t88931w1?

Asked 7 months ago by Linda.

• A:Answer The eufyCam 3 cameras are already solar-powered and designed to recharge via sunlight directly without the need for an additional solar panel.

  Answered 7 months ago by Eufy Team

  
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Q: QuestionIs there anyway to connect these cameras to watch them over a tv monitor?

Asked 7 months ago by LiftedRam.

• A:Answer The eufyCam 3 is not specifically designed to connect directly to a TV monitor. The cameras typically stream video via the eufy Security app on compatible devices like smartphones, tablets, or computers. However, if you'd like to watch the feed on a TV, you can consider these options: Using a Streaming Device: If your TV supports streaming devices (like Chromecast, Amazon Fire Stick, or an Android-based system with the eufy Security app available), you may be able to cast or mirror the feed from your phone or tablet to your TV. HDMI Connection: You can use an HDMI cable to connect a laptop or computer that is accessing the eufy Security app directly to your TV. Make sure to check the capabilities of your TV and any additional devices you are using to enable streaming on a larger screen.

  Answered 7 months ago by Eufy Team

  
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Q: QuestionI am looking at a EufyCam 3, add-on security camera. The description states "Base that not included" does that mean the mounting base or Home Base? I already have a Eufy System and just want to add an additional camera.

Asked 8 months ago by securitysam.

This question was asked about the related product: eufy - eufyCam 3, Outdoor Wireless 4K Solar Powered Add-On Security Camera (Base Not Included) - White

• A:Answer It's just talking about the homebase. The mounting equipment is included.

  Answered 8 months ago by CLMcAnallenVerified Purchase

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Q: QuestionWill this homebase 3 work with eufy doorbell cam model T8214111? Does the homebase act as a chime or does a chime have to be purchased also. If so, what model?

Asked 9 months ago by Jose.

• A:Answer Does HomeBase Act as a Chime?: Yes, HomeBase can act as a chime for certain doorbell models. By enabling the HomeBase alert, the HomeBase speaker will chime when the doorbell is pressed, and its volume and ringtone can be adjusted using the companion app. The HomeBase chime emits a sound of 90 dB at a distance of 1 meter (around 3.28 feet). If additional chimes are needed in other locations of the house, a separate add-on chime can be purchased. For HomeBase 2, an add-on chime with a USB dongle is available in US and UK markets. This add-on chime is specifically designed for compatibility with the 2K battery doorbell paired with HomeBase 2.

  Answered 8 months ago by Eufy Team

  
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Q: QuestionCan the cameras be set to continuous video recording or are they motion activated only?

Asked 9 months ago by Zach.

• A:Answer The eufyCam 3 cameras (S330/S300) are primarily motion-activated and do not support continuous video recording. The recording begins automatically when motion is detected based on your settings in the eufySecurity App. However, the eufyCam 3 supports 24/7 continuous recording only when paired with a hard drive in HomeBase 3. Battery-operated cameras like the eufyCam series typically do not support continuous recording due to power limitations.

  Answered 8 months ago by Eufy Team

  
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Q: QuestionCan you plug this directly into your TV, or do you have to use a smart phone?

Asked 10 months ago by Olias.

• A:Answer No it will not plug into a tv no matter what app used.

  Answered 10 months ago by LarryCVerified Purchase

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Q: QuestionCan these cameras be hooked up to a tv to watch live viewing at all times

Asked 11 months ago by Frahcs.

• A:Answer No

  Answered 10 months ago by AngelCVerified Purchase

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Q: Questionwhy does this product say solar powered cameras in the title when the description shows battery powered.

Asked 1 year ago by futurecustomer.

• A:Answer They are solar powered, but they have the option to be wired if needed. I had one of my three wired, because where I had originally placed it, there was not enough sun hitting the solar panel. They work great wired or solar. Hope this helps!

  Answered 1 year ago by DonnaTVerified Purchase

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Q: QuestionIs there a monthly fee that is charged?

Asked 1 year ago by Dave.

• A:Answer There are no fees! Simply connect to your home wi-fi and you are as good as rain. Hope this helps!

  Answered 1 year ago by DonnaTVerified Purchase

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