Questions & Answers

Q: Questionwhy does this product say solar powered cameras in the title when the description shows battery powered.

Asked 1 year ago by futurecustomer.

• A:Answer They are solar powered, but they have the option to be wired if needed. I had one of my three wired, because where I had originally placed it, there was not enough sun hitting the solar panel. They work great wired or solar. Hope this helps!

  Answered 1 year ago by DonnaTVerified Purchase

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Q: QuestionIs there a monthly fee that is charged?

Asked 1 year ago by Dave.

• A:Answer There are no fees! Simply connect to your home wi-fi and you are as good as rain. Hope this helps!

  Answered 1 year ago by DonnaTVerified Purchase

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Q: QuestionIs it compatible to homebase 2?

Asked 1 year ago by Anonymous.

This question was asked about the related product: eufy - eufyCam 3, Outdoor Wireless 4K Solar Powered Add-On Security Camera (Base Not Included) - White

• A:Answer Si

  Answered 1 year ago by AnalieC

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Q: QuestionDo these cameras have to be wired in order to record 24/7 and saved

Asked 1 year ago by Wondering.

This question was asked about the related product: eufy - eufyCam 3, 2-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White/Black

• A:Answer They do not need to be wired.

  Answered 1 year ago by AngellaH

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Q: QuestionIn some places on the web site it says its "solar powered", and in some places it says "battery powered", then in the comparison area it shows this has no solar, but the pictures show solar panel, the name doesn't indicate solar. Is this solar or not?

Asked 1 year ago by scirdan.

• A:Answer It has both, it has an internal battery that you can charge before installing. The solar power keeps the battery charged once installed.

  Answered 1 year ago by AngellaHVerified Purchase

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Q: QuestionDoes this have the S380 home base. I need it to work with my S340.

Asked 1 year ago by Anonymous.

This question was asked about the related product: eufy - eufyCam 3, 2-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White/Black

• A:Answer Yes, it does have the S380 HomeBase (HomeBase 3). This HomeBase serves as the central hub for your eufy Security system. In addition, your S340 (eufyCam 2C) is also compatible with HomeBase 3, so both devices can work seamlessly together under the same HomeBase.

  Answered 1 year ago by Eufy Team

  
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Q: Questionwhat is the storage amount included on this deal?

Asked 1 year ago by Gismo.

• A:Answer The eufy Security eufyCam 3 system provides you with 16 GB of built-in local storage via the HomeBase 3, enough for approximately 90 days of recordings for a single camera under normal usage conditions. For users who require more storage—due to additional cameras, higher recording resolutions, or increased motion activity—the HomeBase 3's expandable storage option allows you to install up to 16 TB of additional storage using a standard 2.5-inch SATA HDD or SSD.

  Answered 1 year ago by Eufy Team

  
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Q: QuestionWhat is the maximum number of cameras that can be added to this system?

Asked 1 year ago by Chad.

• A:Answer 16

  Answered 1 year ago by Anonymous

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Q: Questionhow far from the homebase can the camera be mounted?

Asked 1 year ago by r1260.

This question was asked about the related product: eufy - eufyCam 3, Outdoor Wireless 4K Solar Powered Add-On Security Camera (Base Not Included) - White

• A:Answer About 30-35 feet.

  Answered 1 year ago by ErwinD

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Q: QuestionWill indoor light charge cameras?

Asked 1 year ago by Tooch.

• A:Answer No, there is a cord that you can plug into the base to charge each device.

  Answered 1 year ago by DavidKVerified Purchase

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Q: Questionhow is the indoor camera's charged or electified?

Asked 1 year ago by ramblinon.

• A:Answer It is designed to be charged using built-in solar panels. These solar panels allow the cameras to be continuously charged with exposure to sunlight, providing a more sustainable and maintenance-free power solution. Additionally, the cameras can also be charged via a USB cable if needed.

  Answered 1 year ago by Eufy Team

  
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Q: QuestionOur home has a mesh wifi system (2.4Ghz and 5Ghz band meshed together). Will these cameras work with our wifi system?

Asked 1 year ago by golfguy.

This question was asked about the related product: eufy - eufyCam 3, 2-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White/Black

• A:Answer UH, I have a mesh system (a pretty good one btw, Eero Hero Max 7), and everything is working just fine.

  Answered 1 year ago by EvntHrzn

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Q: QuestionWhat’s the storage capacity of this HOME BASE ?

Asked 1 year ago by Anonymous.

• A:Answer The HomeBase 3 comes with a built-in 16GB storage capacity.

  Answered 1 year ago by Eufy Team

  
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Q: QuestionHow much power does the modem pull? If the power goes out does the modem have any sort of battery backup?

Asked 1 year ago by Anonymous.

• A:Answer If you mean the power consumption of this system which is 10-15w. For the input which is 2A. No back up battery.

  Answered 1 year ago by Eufy Team

  
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Q: QuestionI am only interested in monitoring inside my house. As such I wont have the solar to charge the cameras. What kind of batteries does this use and how do I re-charge them if the sun isn't an option?

Asked 1 year ago by CaptainOuvreUnder.

• A:Answer The cameras are charged via a USB cable that connects to the base.

  Answered 1 year ago by Eufy Team

  
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Q: QuestionDoes this allow for geofencing?

Asked 1 year ago by Pmac.

This question was asked about the related product: eufy - eufyCam 3, 2-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White/Black

• A:Answer Yes.

  Answered 1 year ago by Eufy Team

  
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Q: Questionwhy is size of camera not listed?

Asked 1 year ago by Skully.

• A:Answer Skulls that is the Eufy model 330 it is identified by the BLACK strip on the top that is solar I use the 330s at my home and they are great easy to connect and a great battery life The thing I did different is upgrade the base to 2TB Great equipment…

  Answered 1 year ago by AlbertLVerified Purchase

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Q: QuestionCan this camera be connected to a power outlet forever especially indoor without having the trouble to replace the battery? what kind of usb cable needed?

Asked 1 year ago by RR.

• A:Answer You can charge the cameras via a power outlet! The cameras come with a cable and you can also connect it to the base for charge. Battery lasts a very long time!

  Answered 1 year ago by Cassie

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Q: QuestionI was recently gifted a Eufy security 4K ultra HD and solar power however it did not come with a hard drive why is that

Asked 1 year ago by Newby.

• A:Answer The optional 2.5" storage drive should be chosen to fit your particular needs, and would cost between $30, and $500 for a 16TB drive. The internal storage is 16GB, good for about 3 hours at 4K. A standard HD video uses only about 3GB per hour.

  Answered 1 year ago by cusbro

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