Questions & Answers

Q: QuestionI was recently gifted a Eufy security 4K ultra HD and solar power however it did not come with a hard drive why is that

Asked 2 years ago by Newby.

• A:Answer The optional 2.5" storage drive should be chosen to fit your particular needs, and would cost between $30, and $500 for a 16TB drive. The internal storage is 16GB, good for about 3 hours at 4K. A standard HD video uses only about 3GB per hour.

  Answered 2 years ago by cusbro

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Q: QuestionDo these cameras require a software download from eufy to operate properly? If so where can this software be downloaded from (the internet address please).

Asked 2 years ago by Ditch.

• A:Answer When I removed the kit from the box I was notified there was an update to the system easily done took about 5 minutes

  Answered 2 years ago by AlbertLVerified Purchase

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Q: QuestionWill a WIFI Booster like Netgear plugged into my WIFI router and then the Eufy Home Base plugged into that with ethernet cable boost signal to reach all cameras. And does the Eufy Home Base need to be plugged into a power outlet also?

Asked 2 years ago by BrianB.

• A:Answer Per Mfg: "If your camera can't reach your Wi-Fi network, you can expand the reach of your Wi-Fi network by setting HomeBase S380 to act as a Wi-Fi repeater. By placing it within range of your camera, it relays the wireless signal and eliminates the problem. Note: When HomeBase S380 is switched to Wi-Fi Repeater Mode, the number of devices that can be connected will be halved due to a reduced total bandwidth." The base has no battery, and requires continuous power.

  Answered 2 years ago by cusbro

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Q: QuestionWhat is the camera's angle of coverage?

Asked 2 years ago by Anonymous.

• A:Answer I actually contacted their tech support on this question. Their angle of coverage actually focuses down, not out. So we had to adjust our cameras so that they actually pointed higher than we thought they should. If you have purchased their cameras, the help section actually has diagrams of the angles of coverage they suggest their cameras have.

  Answered 2 years ago by SusanGVerified Purchase

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Q: QuestionHow good does it record at night

Asked 2 years ago by Anonymous.

• A:Answer It has night vision and can record well.

  Answered 2 years ago by Eufy Team

  
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Q: QuestionCan the AI facial recognition feature be turned off?

Asked 2 years ago by Nope.

• A:Answer If you have never saved a face and name the person, then facial recognition will not be active.

  Answered 2 years ago by AlexanderVerified Purchase

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Q: QuestionDoes the camera send encrypted data.

Asked 2 years ago by clgunz.

• A:Answer It is stated to be "AES-128 + RSA-1024 Encryption", but the mfg would have to specify how that is implemented.

  Answered 2 years ago by cusbro

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Q: Questionis the eufy system compatible with the smart things app?

Asked 2 years ago by john.

• A:Answer no its not but the app by itself is great!

  Answered 2 years ago by JohnVerified Purchase

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Q: QuestionWhat is the difference between the Eufy 3.3 and the Eufy 3 cameras?

Asked 2 years ago by Hawkman.

• A:Answer Here is a link about the difference for your reference. https://support.eufy.com/s/article/Differences-Between-All-eufyCams

  Answered 2 years ago by Eufy Team

  
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Q: QuestionWhy don't I have a consistent live feed?

Asked 2 years ago by Anonymous.

This question was asked about the related product: eufy - eufyCam 3, 2-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White/Black

• A:Answer Usually, problem is WiFi Network or Internet Provide have very poor UPLOAD speed. Try taking the homebase and 1 camera to your friend's home and try again.

  Answered 2 years ago by Alexander

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Q: QuestionCan I use this with an internet extender?

Asked 2 years ago by Adam.

• A:Answer Yes, you can use the eufyCam 3 system with an internet extender. The eufyCam 3 connects to the HomeBase 3, which requires an internet connection. If your extender is providing a stable 2.4GHz Wi-Fi signal, you can connect the HomeBase 3 to it wirelessly after the initial setup. Here's how you can connect the HomeBase 3 to your Wi-Fi extender: Initially, connect the HomeBase 3 to your router using the provided Ethernet cable for the setup process. Once the HomeBase is set up and connected to the eufy Security app, go to the HomeBase settings in the app. Find the Wi-Fi setup option and follow the instructions to connect the HomeBase to your Wi-Fi extender's network. Make sure that the Wi-Fi extender is within a good range of your router to ensure a strong and stable connection. If the connection is weak or unstable, it may affect the performance of your eufyCam 3 system.

  Answered 2 years ago by Eufy Team

  
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Q: QuestionWill this device work with a Homebase 2?

Asked 2 years ago by TCFJR.

• A:Answer It's not. You'll need to purchase Homebase 3. Homebase 2 is an older hardware that was bundle with Eufy dualcam, or sold separately amd compatible with 2k cameras. I started out with Eufy door dualcam. Came with Homebase 2. I learned that it wasn't compatible with the 4k cam and had to purchase HB3. The dualcam was not compatible with HB3 (at the time) so i had 2 Homebase units until Eufy released a firmware update for the HB3 that added more product compatibility.

  Answered 2 years ago by RotendoVerified Purchase

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Q: QuestionHard drive for S330

Asked 2 years ago by Anonymous.

• A:Answer Yes

  Answered 2 years ago by SaadHVerified Purchase

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Q: QuestionWill 2K cameras work with 4K base if I wanted to add cameras?

Asked 2 years ago by Hammer.

• A:Answer Yes.

  Answered 2 years ago by Eufy Team

  
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Q: Questionwill this system work on 5G

Asked 2 years ago by Al.

This question was asked about the related product: eufy - eufyCam 3, 2-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White/Black

• A:Answer No, it only works with 2.4g wifi.

  Answered 2 years ago by Eufy Team

  
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Q: QuestionIs this camera compatible with Homebase 2? Are any solo cams compatible with Homebase 2?

Asked 2 years ago by Homebase.

• A:Answer No it isn't. You have to use Homebase 3. Homebase 2 can use the 2K cameras.

  Answered 2 years ago by RotendoVerified Purchase

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Q: QuestionWill this support an S340 solo cam?

Asked 2 years ago by Anonymous.

This question was asked about the related product: eufy - eufyCam 3, 2-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White/Black

• A:Answer Yes but quality is not as sold!

  Answered 2 years ago by DiegoBVerified Purchase

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Q: Questionis this camera compatible with WPA3?

Asked 2 years ago by Gary.

• A:Answer Yes

  Answered 2 years ago by SaadHVerified Purchase

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Q: QuestionIs this a two-way voice system?

Asked 2 years ago by Julieness.

This question was asked about the related product: eufy - eufyCam 3, 2-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White/Black

• A:Answer Yes.

  Answered 2 years ago by Eufy Team

  
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