Questions & Answers

Q: QuestionCan the eufy cam be connected to power like i have on my Arlo Pro 2's

Asked 1 year ago by shotgun77.

• A:Answer Yes, the eufyCam 3 can be connected to a power source similarly to how you've connected your Arlo Pro 2 cameras. The eufyCam 3 is designed primarily as a wireless security camera with a built-in solar panel that allows for self-sustaining power through sunlight. However, it also features a USB-C port that you can use to charge the camera's internal battery. If you prefer or need to have the camera connected to a constant power source—perhaps due to limited sunlight in the installation area—you can use the USB-C port to connect the eufyCam 3 to an external power supply. This means you can keep the camera continuously powered without relying solely on solar charging or battery power.

  Answered 1 year ago by Eufy Team

  
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Q: QuestionWhat is the capture delay in between recordings? Are you able to set your own 5,10, 15 seconds?

Asked 1 year ago by Baldeagledh.

• A:Answer The eufyCam 3 3-Camera Indoor/Outdoor Wireless 4K Security System does have a pre-buffer recording feature, which means it captures video 4 seconds before the actual motion event is detected. However, as of the current information available, the system does not allow users to set their own delay time, such as 5, 10, or 15 seconds between recordings.

  Answered 1 year ago by Eufy Team

  
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Q: QuestionDoes the camera have the option to continuously record?

Asked 2 years ago by Anonymous.

• A:Answer The eufyCam 3 system does not support continuous 24/7 recording. The cameras in the eufyCam 3 system are designed to record video when they detect motion. This approach helps to conserve the battery life of the cameras, ensuring that they can operate for an extended period without needing frequent recharges. If you are looking for a camera that supports continuous recording, you might want to consider the eufy Indoor Cam series, which can record 24/7 when the Continuous Recording feature is enabled in the eufySecurity app. However, for outdoor cameras like the eufyCam 3, the recording is triggered by motion events to maximize efficiency and battery life.

  Answered 2 years ago by Eufy Team

  
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Q: QuestionCan the data be backed up on icloud or some other internet storage system?

Asked 2 years ago by jd.

• A:Answer I don't think so. If you want to backup video footage, you're better off buying a Samsung SSD 870 Evo (sata 2.5") 1TB hard drive. It's compatible with the S380 Homebase, and you won't have to worry about some lousy meCloud nonsense. The drive slides right into the top portion of the homebase. And make sure you READ the instruction booklet before adding the hard drive!!

  Answered 2 years ago by JohnR

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Q: QuestionDoes the home base record audio?

Asked 2 years ago by Eddie.

• A:Answer Yes. You can toggle audio recording on and off, so it’s optional but will record audio if desired.

  Answered 2 years ago by mrceVerified Purchase

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Q: QuestionIs this a two way audio system?

Asked 2 years ago by Fred.

• A:Answer Yes! You can hear what's going on, and while monitoring, you can speak to whoever is nearby.

  Answered 2 years ago by JohnR

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Q: QuestionWill these cameras work with 800mbps internet speed?

Asked 2 years ago by KSC.

This question was asked about the related product: eufy - eufyCam 3, 2-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White/Black

• A:Answer Yes.

  Answered 2 years ago by Eufy Team

  
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Q: QuestionHow long does it take to charge when only charging via solar?

Asked 3 years ago by King.

This question was asked about the related product: eufy - eufyCam 3, Outdoor Wireless 4K Solar Powered Add-On Security Camera (Base Not Included) - White

• A:Answer If camera is fully charged when installed, approx. 2 hours of sunlight can maintain a full charge. You will need a decent charge to sync on initial setup or you will receive setup error..hope this helps.

  Answered 3 years ago by JasonVerified Purchase

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Q: QuestionDo I need a homebase for this product?

Asked 3 years ago by Anonymous.

This question was asked about the related product: eufy - eufyCam 3, Outdoor Wireless 4K Solar Powered Add-On Security Camera (Base Not Included) - White

• A:Answer Yes.. homebase 3

  Answered 3 years ago by TrimmerVerified Purchase

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Q: QuestionIt comes with five cameras how many can I add to this piece? I need to put at lease up to eight. Would that work with that?

Asked 1 day ago by Tony.

Q: QuestionIf solar is not charging the battery adequately, can you charge it and if so how long will the charge last?

Asked 1 month ago by Andy.

• A:Answer Yes you can charge it with the USB cable that comes with it. The only thing is that you have to take it down in order to do it. If you place it where it gets at least 2 hours of sunlight to charge it, You don't have to charge it manually. As far as how long the charge lasts, it tells you in the instructions. I think it lasts with normal use for about 365 days per the box it comes in.

  Answered 1 month ago by TXProofer

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Q: QuestionAre these made in China?

Asked 2 months ago by TrustedSecurity.

This question was asked about the related product: eufy - eufyCam 3, 3-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer The Homebase 3 says on it that it's made in the Philippines.

  Answered 1 month ago by MinneapolisGrandpaVerified Purchase

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Q: QuestionCan the EufyCam 3, 3 outdoor wireless 4k solar powered security camera be used without solar access by plugging in or recharging?

Asked 2 months ago by Power.

This question was asked about the related product: eufy - eufyCam 3, 3-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer This question has absolutely nothing to do with my review but that would be about the only thing going for them.

  Answered 1 month ago by BenG

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Q: QuestionWhat is the home base used for?

Asked 2 months ago by safehome26.

• A:Answer That is where the videos are stored instead of the cloud. That is why you don't need a contract.

  Answered 1 month ago by TXProoferVerified Purchase

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Q: QuestionWhat is the difference between this and the Pro version?

Asked 2 months ago by Awgunman75.

This question was asked about the related product: eufy - eufyCam 3, Outdoor Wireless 4K Solar Powered Add-On Security Camera (Base Not Included) - White

• A:Answer The eufyCam 3, also known as S330 eufyCam, and its Pro version have distinctions in features and specifications. Below are some key points about eufyCam 3 (S330): Video Quality and Resolution: Both the eufyCam 3 and eufyCam 3C offer 4K resolution (3840x2160), with a 135° viewing angle. Battery and Power: The eufyCam 3 includes a larger battery capacity of 13,400mAh compared to other models, which allows up to one year of battery life (300 seconds recording per day). It has integrated solar charging for continuous power with at least 2 hours of direct sunlight daily. The Pro version usually provides similar power features but may come with advanced charging or battery technology. Weatherproof and Build: The eufyCam 3 has an IP67 weatherproof rating, perfect for outdoor use. AI Features: Both versions include detection features like Human, Vehicle, and Pet Detection, ensuring advanced security. Voice Assistant and Connectivity: Compatible with Alexa and Google Assistant (but not Apple HomeKit). Operates on 2.4GHz Wi-Fi. Spotlight and Night Vision: Includes a spotlight (100lm brightness) and advanced infrared/color night vision up to 25 ft. The eufyCam 3 Pro, being labeled as a higher-end model (e.g., S3 Pro), is likely to have enhanced features, such as a modified design, improved AI abilities, or extended functionality. If you are specifically looking at the eufyCam 3 Pro (S3 Pro), it also belongs to the new flagship series and might include the latest advancements in the eufyCam family. These models are part of Anker's ZX IOT business line focusing on smart cameras and IoT devices.

  Answered 2 months ago by Eufy Team

  
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Q: QuestionCan you hook them up to a monitor that doesn't have WiFi

Asked 3 months ago by JamieT.

This question was asked about the related product: eufy - eufyCam 3, 3-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer The eufyCam 3 can work without WiFi for specific functionalities. While all live views and recorded videos on the eufySecurity app require a 2.4GHz WiFi network, the camera does save recordings to the microSD card in the HomeBase. This allows recording to continue even in a WiFi outage, as long as there’s no power outage. However, directly connecting it to a monitor without WiFi support is not possible, as the eufy system relies on the app's WiFi connection to access the recordings and live view.

  Answered 2 months ago by Eufy Team

  
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Q: QuestionDo you need the base with the camera?

Asked 3 months ago by Jill.

This question was asked about the related product: eufy - eufyCam 3, Outdoor Wireless 4K Solar Powered Add-On Security Camera (Base Not Included) - White

• A:Answer No, the eufyCam 3 (also known as S330) cannot work independently. It requires connection to the eufy HomeBase 3 (S380 HomeBase) to function properly. The HomeBase 3 serves as a hub to connect the cameras and other compatible devices, enabling their proper operation and communication.

  Answered 3 months ago by Eufy Team

  
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Q: QuestionHow many cameras can this system support

Asked 3 months ago by SlickRick.

• A:Answer I would say several. Don’t know exactly but 3 cameras came with it and more can be added

  Answered 3 days ago by JasonL

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Q: QuestionIs this system compatible with with a full size monitor

Asked 4 months ago by Anonymous.

• A:Answer The eufyCam 3 system does not offer direct support for connecting or displaying on a full-size monitor as it is primarily designed for security and monitoring purposes with wireless connectivity to devices such as smartphones or compatible smart assistants (Amazon Alexa and Google Assistant). For viewing footage, interactions are generally carried out via the eufySecurity app. If you wish to use a monitor, you might need additional hardware, such as an intermediary system that connects the security camera system to a monitor (such as certain compatible devices supporting RTSP/NAS, which eufyCam 3 lacks).

  Answered 4 months ago by Eufy Team

  
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