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Questions & Answers

Page Showing 21-40 of 164 questions
  • QuestionCan I mount this camera to a soffit?

    Asked by Jdom.

    • Answer Yes, you can mount the eufy Security eufyCam 3 (also known as eufyCam S3 Pro) to a soffit as long as you ensure proper placement and installation. While it's typical to mount this camera to walls or ceilings, a soffit installation can work if it provides good WiFi signal, ensures the camera's solar panel has adequate sunlight exposure (if applicable), and meets general installation requirements: 1. Height and Angle: Mount the camera at a height of 7-10 feet (2.1-3 meters) and tilt it downward at a 5°-10° angle, avoiding higher angles to ensure better motion detection. 2. Secure Outdoor Mount: Use a secure outdoor mount bracket if the soffit is exposed to heavy winds, rains, or other challenging conditions. 3. Avoid Obstructions: Ensure the camera lens is not placed too close to the soffit's surface or walls to avoid light reflection, especially during night vision. 4. Signal Check: Before finalizing the installation, check the eufy Security app to confirm the camera has good signal strength in the desired location. If the soffit provides stable and sturdy support, you can use the included mounting hardware or adjust based on the soffit material (e.g., using anchors for proper fixation).

      Answered by Eufy Team

  • QuestionDoes this camera need internet connection? My internet connection is pretty slow and there are a lot of power off in my town so my internet connection is also very instable. Also the weather is humid, does this camera resist humid weather?

    Asked by Itzel.

    • Answer The eufyCam 3 camera requires an internet connection for setup and operation through the eufy HomeBase 3. Specifically, the HomeBase 3 needs to connect to the internet using an Ethernet cable for its first setup. Once set up, stable internet is recommended to ensure optimal performance of the camera system. Regarding the weather conditions, the eufyCam 3 is weather-resistant with an IP67 rating, meaning it can handle humid conditions, as well as outdoor environments generally. Additionally, its operational temperature range is from -4°F to 122°F (-20°C to 50°C). However, if the internet is highly unstable or nonexistent in your area, this may significantly impact the camera's connectivity, notifications, or remote access through the app. Similarly, power outages could disrupt the HomeBase and the camera's connectivity.

      Answered by Eufy Team

  • QuestionCan the eufy cam be connected to power like i have on my Arlo Pro 2's

    Asked by shotgun77.

    • Answer Yes, the eufyCam 3 can be connected to a power source similarly to how you've connected your Arlo Pro 2 cameras. The eufyCam 3 is designed primarily as a wireless security camera with a built-in solar panel that allows for self-sustaining power through sunlight. However, it also features a USB-C port that you can use to charge the camera's internal battery. If you prefer or need to have the camera connected to a constant power source—perhaps due to limited sunlight in the installation area—you can use the USB-C port to connect the eufyCam 3 to an external power supply. This means you can keep the camera continuously powered without relying solely on solar charging or battery power.

      Answered by Eufy Team

  • QuestionWhat is the capture delay in between recordings? Are you able to set your own 5,10, 15 seconds?

    Asked by Baldeagledh.

    • Answer The eufyCam 3 3-Camera Indoor/Outdoor Wireless 4K Security System does have a pre-buffer recording feature, which means it captures video 4 seconds before the actual motion event is detected. However, as of the current information available, the system does not allow users to set their own delay time, such as 5, 10, or 15 seconds between recordings.

      Answered by Eufy Team

  • QuestionDoes the camera have the option to continuously record?

    Asked by Anonymous.

    • Answer The eufyCam 3 system does not support continuous 24/7 recording. The cameras in the eufyCam 3 system are designed to record video when they detect motion. This approach helps to conserve the battery life of the cameras, ensuring that they can operate for an extended period without needing frequent recharges. If you are looking for a camera that supports continuous recording, you might want to consider the eufy Indoor Cam series, which can record 24/7 when the Continuous Recording feature is enabled in the eufySecurity app. However, for outdoor cameras like the eufyCam 3, the recording is triggered by motion events to maximize efficiency and battery life.

      Answered by Eufy Team

  • QuestionCan the data be backed up on icloud or some other internet storage system?

    Asked by jd.

    • Answer I don't think so. If you want to backup video footage, you're better off buying a Samsung SSD 870 Evo (sata 2.5") 1TB hard drive. It's compatible with the S380 Homebase, and you won't have to worry about some lousy meCloud nonsense. The drive slides right into the top portion of the homebase. And make sure you READ the instruction booklet before adding the hard drive!!

      Answered by JohnR

  • QuestionDoes the home base record audio?

    Asked by Eddie.

    • Answer Yes. You can toggle audio recording on and off, so it’s optional but will record audio if desired.

      Answered by mrce

  • QuestionIs this a two way audio system?

    Asked by Fred.

    • Answer Yes! You can hear what's going on, and while monitoring, you can speak to whoever is nearby.

      Answered by JohnR

  • QuestionWill these cameras work with 800mbps internet speed?

    Asked by KSC.

    • Answer Yes.

      Answered by Eufy Team

  • QuestionHow long does it take to charge when only charging via solar?

    Asked by King.

    • Answer If camera is fully charged when installed, approx. 2 hours of sunlight can maintain a full charge. You will need a decent charge to sync on initial setup or you will receive setup error..hope this helps.

      Answered by Jason

  • QuestionDo I need a homebase for this product?

    Asked by Anonymous.

    • Answer Yes.. homebase 3

      Answered by Trimmer

  • QuestionDoes the camera have continuous recording?

    Asked by Deepsand.

    • Answer No, this camera records on motion/events rather than continuous 24/7 recording.

      Answered by Eufy Team

  • QuestionCan you add more cameras

    Asked by Anonymous.

    • Answer Yes, you can add more compatible eufy cameras to the HomeBase 3 system.

      Answered by Eufy Team

  • QuestionWhat is the local storage size

    Asked by Anonymous.

    • Answer The eufyCam 3 kit with HomeBase 3 includes 16GB of built‑in local storage. You can also expand the storage by adding an internal hard drive or SSD, with support for up to 16TB total storage.

      Answered by Eufy Team

  • QuestionIs this the same as the eufy s3 pro kit?

    Asked by Anonymous.

    • Answer Yes, it was the Eufy s3 pro kit.

      Answered by NANCY

  • QuestionCan you add on memory to this? Also, can you add cameras onto the system and how many can you add on?

    Asked by Anonymous.

    • Answer Yes

      Answered by Siva

  • QuestionDoes it have to pay monthly

    Asked by Nok.

    • Answer No. We took them back in a week though. They were not good cameras, and technical issues. And BB does not come out and work on them, even with the BB plan.

      Answered by NANCY

  • QuestionAre these cameras only charged by solar or can you also charge them by plugging in?

    Asked by JimmyMac.

    • Answer You can charge them using solar, but they can also be charged with a USB C - cord as well.

      Answered by AdamP

  • QuestionWhat is a warranty on these cameras?

    Asked by Anonymous.

    • Answer The eufyCam 3 cameras (plus HomeBase 3) come with an 18-month manufacturer’s warranty from the date of original purchase when bought new. It covers defects in materials and workmanship, including the solar panels and battery. For refurbished versions, the warranty is typically 12 months (or 90 days in some regions, depending on the seller). Always check your receipt or the eufy product page for exact coverage, and keep your proof of purchase for claims.

      Answered by Eufy Team

  • QuestionDoes this system work with an app, connect to tv or both?

    Asked by Will.

    • Answer It did not work well on our phones. My husband has an I phone, and I have an android.

      Answered by NANCY