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Questions & Answers

Your price for this item is $159.99
The comparable value price is $199.99
Page Showing 41-60 of 72 questions
  • QuestionDo you need to purchase a home base for this camera? Can you access footage with your phone or computer without a home base? Do you need a monthly subscription? If so, how much does it cost?

    Asked by Lori.

    • Answer No need to have a home base for the camera. Yes you can access footage thru your eufy phone app without the home base. No monthly subscription. Cost depends on the time of the year (holidays vs rest of year pricing)

      Answered by curaloco

  • QuestionCAN THE SOLAR PANELS BE REPLACED WHEN WORN OUT?

    Asked by GARY.

    • Answer Yes, the solar panels can be replaced by eufy solar panels

      Answered by curaloco

  • QuestionWill this camera work with google home to store recorded footage/

    Asked by Curtis.

    • Answer The SoloCam S340 Security Camera supports integration with Google Assistant, allowing voice control and basic smart home functionality. However, this camera is not designed for continuous 24/7 recording with any system, including Google Home. It only records upon detecting motion and alerts your phone accordingly, which helps conserve its battery life.

      Answered by Eufy Team

  • QuestionDoes this camera work with the Cove security sys?

    Asked by B.

    • Answer Based on the available information, there is no specific mention of the compatibility of the "eufy - S340 Outdoor Solar Powered 3K PTZ Security Camera" with the Cove security system. The camera supports AI functionalities such as human and vehicle detection, works with Alexa and Google Assistant, but does not list integration with third-party security systems like Cove. To ensure compatibility, it's recommended to check the security system's requirements or technical specifications for supported devices and integrations or consult Cove's platform directly.

      Answered by Eufy Team

  • QuestionIs camera operated with a SIM card

    Asked by Rosa.

    • Answer No this is a wifi camera.

      Answered by Manny

  • QuestionCan I buy the solar panel by itself? Mine quit working and I need it to work. Do I need to change the batteries out at some point? How do I charge it without the solar panel without having to take the camera down ever 2 days?

    Asked by JenniferD.

    • Answer Yes, you can purchase a solar panel separately for your eufy S340 Outdoor Solar Powered 3K PTZ Security Camera. Make sure the panel is compatible with your device. Regarding the batteries, it is generally not necessary to change the internal batteries of the camera frequently as they are rechargeable. However, if the battery performance significantly degrades over time, you may need to consider replacing them. To charge the camera without the solar panel and without taking it down every two days, you may use an external power source, such as a USB charger, if the camera supports it. Ensure the power connection is waterproof if the camera is placed outdoors.

      Answered by Eufy Team

  • QuestionCan this eufy s340 recording 24/7 and how to setup

    Asked by JoseM.

    • Answer The eufy S340 Outdoor Solar Powered 3K PTZ Security Camera does not support 24/7 continuous recording. This is because it operates on a battery-powered system, which is a common limitation for such devices. Only specific eufy devices like Indoor Cams or wired outdoor cameras support 24/7 continuous recording. If you need continuous recording, you may want to consider a wired eufy device or ensure the camera is compatible with HomeBase and additional storage options for extended recording durations.

      Answered by Eufy Team

  • QuestionCan this camera be added to cameras already being monitored by another service?

    Asked by Anonymous.

    • Answer Based on the information provided, there is no indication or feature mentioned about the SoloCam S340/E30 being able to integrate with cameras monitored by another service. The SoloCam S340/E30 functions as a standalone security camera with its own features, including high-resolution imaging, AI abilities like human and vehicle detection, two-way communication, and compatibility with Alexa and Google Assistant for smart control. Typically, compatibility with third-party monitoring systems would depend on whether those systems support integration with this specific camera model. If you are looking to use this camera with another monitoring service, it would be essential to check if the monitoring service supports integration with Anker's eufy security cameras.

      Answered by Eufy Team

  • QuestionWhat is the IP rating it says it’s only good to -4 We are in a area that gets down to -30 f

    Asked by Rgs.

    • Answer The eufy Security products, like the Outdoor Cam and various eufyCams, are generally operational in temperatures ranging from -4°F to 122°F (-20°C to 50°C). If you are in an area that gets down to -30°F, please note: If the temperature drops below -4°F (-20°C), the product remains operational. However, the battery chemistry will be affected, potentially resulting in lower battery levels and shorter battery life during these extreme cold conditions. The product should resume normal battery functionality once the temperature rises. The eufy SoloCam S40 and the 4G Starlight Camera have a waterproof IP rating of IP67, which means they are designed to withstand harsh weather conditions, including heavy rain and snow.

      Answered by Eufy Team

  • QuestionI have unlimited data on my phone will this work for your cameras?

    Asked by Ron.

    • Answer Yes as it works off the app

      Answered by Wrench

  • QuestionWhy won't Best Buy deliver my Black Friday order when they are showing stock and deliveries available to purchase today (at a much higher price) nearly a week after my order was made?

    Asked by SteelPantherLikesBoobs.

    • Answer Sorry please confirm with Best Buy support team with your shipping concern.

      Answered by Eufy Team

  • QuestionHow well does this do in snowy weather?

    Asked by AleAngel.

    • Answer The eufy Security - S340, also known as the SoloCam S40, is designed with a waterproof rating of IP67, making it capable of withstanding heavy rain and snow. However, if temperatures drop below its operating range of -4°F to 122°F (-20°C to 50°C), its functionality may be temporarily affected due to the built-in lithium-ion battery. Once temperatures return to within the operating range, the camera will automatically resume normal operation. Additionally, in cold weather, the Passive Infrared (PIR) motion detection sensor may operate less sensitively, so it is recommended to increase the motion detection sensitivity during winter.

      Answered by Eufy Team

  • QuestionWhat happens if I don’t have internet

    Asked by Brodie.

    • Answer You can download the app and get live feed on your phone and control so much!

      Answered by Kaeser1

  • QuestionDoes this have a light..like a floodlight or will I have to keep my original light source and install this on the side?

    Asked by Reese.

    • Answer The camera does have a “spotlight”, however it is not very bright and has limited reach. The night vision is excellent! Good clarity and reach. If you want color vision at a distance I would recommend installing an additional solar motion spotlight.

      Answered by Anonymous

  • QuestionCan this camera use cell service in place of WiFi

    Asked by Dseaf.

    • Answer This one cant but theres a 4g version that can

      Answered by RoggyH

  • QuestionWhat is the cost of cloud storage For Solo Cam S340

    Asked by 76Bronco.

    • Answer Why would you need cloud storage ? Stores on device and can be saved to device that the app is running on or setup with home base and then its local storage not a cloud storage ( someone else’s computer at their location) no need for cloud storage

      Answered by Wrench

  • QuestionWill this device continue to record if it loses internet connection?

    Asked by Anonymous.

    • Answer No, it will not record if it loses internet connection.

      Answered by Eufy Team

  • QuestionCan the S340 Outdoor Wireless 3K Security Camera be used indoors ....example in a Auditorium or Gymnasium?

    Asked by Eastwood.

    • Answer If it still receives sunlight then yes, otherwise you may find one of their other plug in indoor cameras as a better option, The S340 is more suitable for areas well lit with sunlight as the camera runs on solar.

      Answered by RoggyH

  • QuestionHow many hours of video does a 128gb card record? Do I access the footage from my phone, or do I have to eject the card and take it to a computer?

    Asked by Koishooter.

    • Answer About one month.

      Answered by Eufy Team

  • Questioncan eufy be hacked if wired and recording on box inside the home?

    Asked by hamper.

    • Answer The eufy Security S340 (and similar devices) is designed with strong privacy and security measures. If wired and recording locally on a box inside your home, the device secures video recordings using bank-grade AES-128 encryption. Only users with the correct account information can access the recordings through the eufy Security app. While the risk of hacking is reduced by storing data locally and securing access authentication, no system is completely immune to external risks. Ensure your home network is secure by using strong passwords and up-to-date firmware to further protect your system from vulnerabilities.

      Answered by Eufy Team