Questions & Answers

Q: QuestionHow does the BionicMind AI work?

• A:Answer The BionicMind AI can differentiate between family and strangers with up to 99% accuracy and will learn and improve with every use.

Q: QuestionHow much storage comes built in with this system?

• A:Answer This system comes with 16 GB of built-in storage.

Q: QuestionHow long will the battery last on a single charge?

• A:Answer This system provides up to 180 days of security on just one charge.

Q: QuestionWhat is the maximum storage capacity?

• A:Answer The storage can be expanded up to 16 TB with a portable hard drive.

Q: QuestionWhat is the maximum wireless range of the eufy HomeBase?

• A:Answer The maximum wireless range is 656 feet.

Q: QuestionDoes this system work with a voice assistant?

• A:Answer Yes, this system is compatible with Amazon Alexa and Google Assistant.

Q: QuestionHow many cameras can you use with this

Asked 2 years ago by Anonymous.

• A:Answer eufy HomeBase 3 supports up to 16 cameras + 34 other compatible devices. However, it is highly recommended to set up devices on multiple HomeBases for optimal performance when more than 10 cameras need to be added to the eufy Security app.

  Answered 2 years ago by Eufy Team

  
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Q: QuestionTwo storage questions 1. Can this device support a USB external drive through one of its USB ports? 2. Does the internal hard drive slot support 3.5 inch or 2.5 inch SATA hard drives?

Asked 4 months ago by RDH1Z.

• A:Answer No, the USB ports on the back of the eufy S380 HomeBase 3 (HomeBase 3) cannot connect to an external hard drive for storage expansion. The USB ports have other purposes, such as charging and backups when used with a USB drive. The internal hard drive slot of the eufy S380 HomeBase 3 supports 2.5-inch hard drives that use the SATA interface. It can accommodate hard disk drives (HDD) or solid-state drives (SSD) with a storage capacity of up to 16TB.

  Answered 4 months ago by Eufy Team

  
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Q: Questionwhat kind of storage drive works with the home base 3 and is the home base 3 able to work with the S340

Asked 1 year ago by JosephG56.

• A:Answer Most 2.5-inch hard drives will work. SATA drives are probably better than traditional hard drives with spinning disks.

  Answered 8 months ago by Ernest

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Q: QuestionIs there an internal hard drive that you recommend to use to expand the memory storageand that can be purchased on or at bestbuy?

Asked 1 year ago by Ken.

• A:Answer For expanding the memory storage of the S380 HomeBase (HomeBase 3), you can consider purchasing the Western Digital, Seagate, SAMSUNG, Kingston, PNY, or Crucial internal hard drives available at BestBuy. These brands meet the requirements for expanding the local storage and are compatible with the HomeBase 3.

  Answered 1 year ago by Eufy Team

  
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Q: QuestionWill this make my camera run smoother and faster ? I have an e340 but it's slow

Asked 4 months ago by BestBuyconsumer.

• A:Answer The S380 HomeBase 3, also known as HomeBase 3, can significantly improve your camera's performance, including the e340, by acting as a central hub for your security ecosystem. It provides a secure and reliable connection between your cameras and your home network. Some benefits of using HomeBase 3 include: Advanced Features: HomeBase 3 enables AI-powered features like facial recognition, human detection, and motion detection, which enhance the camera's functionality and responsiveness. Optimized Storage: With built-in 16GB eMMC storage that can be expanded via external devices, HomeBase 3 helps store video clips and enables 24/7 recording. This reduces the reliance on internal storage and ensures seamless recording. Centralized Management: It connects and manages various eufy security devices, creating a unified interface for monitoring and control. Improved Connectivity: When connected through HomeBase 3 instead of directly to Wi-Fi, the camera benefits from a secure and robust connection, which could result in smoother operation and faster responsiveness during activity detection and alert notifications. However, when the camera is connected directly to your home Wi-Fi, it will store videos on its internal storage rather than on the HomeBase. Therefore, for optimal performance and storage capacity, connecting your camera to HomeBase 3 is recommended.

  Answered 4 months ago by Eufy Team

  
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Q: Questionis the base station compatible with eufy doorbill E340

Asked 11 months ago by A.

• A:Answer Yes, the Video Doorbell E340 is compatible with eufy Security HomeBase 2 and S380 HomeBase (sold separately). However, it is not mandatory to use a HomeBase, as the doorbell can also operate independently when connected to your wireless router. This provides flexibility in how you use the device.

  Answered 10 months ago by Eufy Team

  
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Q: Questionwhat is the maximum video length that can be stored at 16 GB? will connecting a flash drive increase it's storage capacity?

Asked 3 months ago by victor.

• A:Answer For the maximum video length that can be stored in 16 GB, it depends on the resolution of the videos and usage pattern: Usage Pattern Example: eufy Video Doorbell Slim: With 16GB storage, it can store up to 60 days of recordings assuming 30 video recordings per day, each 30 seconds long. Standard Example with 16GB Storage: Assuming similar usage (30 events daily, 30 seconds each), you would save about 90 days of history. Reference for Storage in Hours: At 1080P resolution: 32GB can store 9 hours So 16GB can store approximately 4.5 hours of video. Regarding expanding storage capacity by connecting a flash drive: It depends on compatibility. Some devices allow additional capacity via external drives or MicroSD cards. For example, the eufy Video Doorbell Slim supports MicroSD cards up to 128 GB. If your device allows adding storage, you can use flash drives or memory cards of higher capacity, provided they meet the required specifications (e.g., Class 10 and above).

  Answered 3 months ago by Eufy Team

  
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Q: Questionhi is this a 110 or 220 volt dc,thank you.

Asked 3 months ago by Anonymous.

• A:Answer The Eufy S380 HomeBase 3 (also known as HomeBase 3) is not powered directly by 110V or 220V DC — instead: It uses an AC power adapter that is 100–240V AC, 50/60Hz (standard worldwide voltage range). The adapter converts AC (from your wall outlet) into 12V DC for the HomeBase 3. This means you can use it in regions with either 110V or 220V mains power — you just need the correct plug type or adapter for your region.

  Answered 3 months ago by Eufy Team

  
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Q: QuestionI bought your cameras a few years ago. How can I tell if they are compatible

Asked 5 months ago by Janeyhome.

• A:Answer The S380 HomeBase 3, also known as HomeBase 3, is compatible with a variety of eufy security cameras and devices. It's recommended to check the specific model of your cameras for compatibility.

  Answered 5 months ago by Eufy Team

  
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Q: QuestionCan I add the home for my wireless one camera doorbell? I'm experiencing a P2P issue on the feedback for my doorbell. I thought this might resolve the issue. As of now I cannot not view video on my doorbell video.

Asked 1 year ago by Anita.

• A:Answer If you have an eufy doorbell, you can set it up to use the HomeBase 3. But if it's another brand, you can't.

  Answered 8 months ago by Ernest

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Q: QuestionTravelling to Place Without Internet. Can this be used as a server to store video from several eufy cameras, even though there is no internet? Looking for a solution to record our equipment and luggage at Airbnb that has no internet.

Asked 6 months ago by MountainMan.

• A:Answer the eufy S380 HomeBase 3 can function as a local storage device for video recordings even without an internet connection, making it suitable for recording cameras at a location like an Airbnb without internet.

  Answered 6 months ago by Eufy Team

  
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Q: QuestionUsing the S380 HomeBase 3 and using the app can the user view live or stored camera feed from another location? For example if I wanted to install in a vacation house but view from another state?

Asked 9 months ago by William.

• A:Answer Yes, with the eufy S380 HomeBase (HomeBase 3) and the eufy Security app, you can view live or stored camera feeds from another location, even if you're in a different state. The system is designed to provide remote access to your camera footage, allowing you to monitor your property from anywhere using the app.

  Answered 9 months ago by Eufy Team

  
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