“My T8200 Video Doorbell quit working yesterday as i was watching my porch. There is no yellow or blue ring around the knob,even after pushing on it.On my phone it shows OFF-Line.”
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Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need! If possible, please try the following steps to see if the issue persists: 1.Check if the LED on the doorbell lights red, if so, reconnect your doorbell to Wi-Fi. 2.Delete the doorbell on the app and add it again. 3.Update the firmware of the doorbell to the latest version to see if it helps. Steps: side menu>my devices>firmware update. 4.Provide a picture showing the installation environment of your doorbell. If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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