Customer Ratings & Reviews

Could be better. My main gripe is that notifications take too long to make it to my phone. Fedex came yesterday, rang the doorbell, and it took a whole 20 seconds for my phone to alert me (iPhone 13 Pro). I was on the same wifi network as my doorbell. Motion detection and alerts are very delayed too. I have the slider moved one tick down from the top for motion sensitivity as the camera flicker of my LED porch light triggered the motion detection at the top notch. The app also glitches out sometimes when accessing the camera, it gets stuck on “Establishing Secure Video Channel” from time to time, and requires me to restart the app. Outside of the those gripes this is a very good doorbell, the camera is high quality with continuous 5 day recordings, no monthly fees, and ease of use with plenty of customizability.

I have been using this doorbell for about 2 months now. I bought this to replace my Nest Hello Doorbell. Wanting to get away from Google, subscription fees and get better integration into my Home Assistant setup and decided to go with this Eufy Doorbell, particularly as it had continuous recording. Install was easy and straight-forward, getting it joined to my wifi and setup was simple as well. The video quality is okay; I don't believe it's really 2K, compared to my Nest it's not great. I do have Gig fiber internet so that is not the issue. In daylight, things tend to get a purple hue surrounding them particularly anything that is against the sky. Cloudy days are better than sunny; HDR setting doesn't seem to make a difference. Night vision is good, motion blurs so not overly useful. Would otherwise be an okay doorbell if it weren't for the awful motion detection. I have one of their Indoor 2K cams and just got one of their new Outdoor Cams; both have excellent AI and motion detection. Compared to those, this doorbell is terrible. I have tried adjusting every option, set sensitivity up and down as well as adjusted the detection area -- even searching the internet on best settings but it either alerts me for each and every blade of grass that moves or completely misses actual events. I have had packages get delivered where it doesn't register the person but yet a leaf on a tree moves slightly and I get a notification. If it weren't for the continuous recording I'd have no clue what I am missing. They have also been promising RTSP for over a year but haven't delivered. At this point, I have given up on that. I've considered going back to my Nest Hello doorbell, but don't want to have subscription fees again. Since this has continuous recording, I just turn up the motion detection, turn off motion notifications and if something happens I can always just look back at the last couple days.

Simple to install, easy to use, and an amazing value! You cannot beat this doorbell. Great value due to not having to pay for a monthly subscription. Great audio and video quality. I love it!!

As the other reviews said, it has not the best human recognition. From time to time it recognized the roof and the leaf shape as a human and alerts me. Setting up the zone didn't help much, as it does not detect humans at all if I do that. The worst of all is water condensation under the cover which happened a few months right after the warranty expired. It's supposed to withstand the outside environment and already shows signs of failure. I don't even live in a rainy area(Bayarea) so this happens right after the first rainy season.. If you are in a region that constantly rains, you may want to reconsider.

I have now owned this doorbell for a little over 2 years and would like to give an honest review based on my experience. I chose Eufy because this doorbell does not "require" a subscription to be used as it has on board storage. With that said, there is an option for a subscription which will add 24/7 monitoring to your service. I choose not to go this route. The camera and doorbell work great, however the app needs quite a bit of work as more than one occasion i had to completely remove the app and restore it just to clear "some bugs". For instance, I would get notifications sent to my phone/app however, it failed to show them in the "recorded" section of the app. After waiting weeks/months for what i thought was a simple bug/fix, i gave up and decided to try and remove/reinstall the app on my IOS device. Thankfully this fixed it, that was one example of many little issues like that I have dealt with in the last couple of years. Now for my main problem with this doorbell and the reason I rated it so low. It seems after a little over 1 year I have noticed some de lamination happening in my doorbell (see picture). When i contacted Eufy they gave me the runaround of their standard troubleshooting (restart device, reload app, try on a different ISP...) yes you read that all right, I sent them a picture of the hardware itself showing the flaw and they sent me those troubleshooting to try. After a few emails back and forth and 2 phone calls, they eventually blocked my number, One more try on a different phone number, they essentially said "tough luck" you are out of your 1 year warranty. I guess these things just arn't built to last (or look decent) outside of one year. Disappointment and will look for another option when i replace this Stay away from Eufy if you can.

I had high hopes for this Eufy doorbell but in the end, I just can't recommend it. The biggest issue is the human detection is just not reliable. With the sensitivity set to the middle setting, I get regular false alarms for trees and other objects that the doorbell thinks is a human. If I move the sensitivity all the way to "human only" that filters out the tree false alarms (great!) but then misses actual humans that come to my door (not great!). I have been going back and forth with Eufy support but so far, there is not any resolution. Unfortunately I am now past the return window so it looks like I'm stuck with this thing. On the positive side, I like the fact that no subscription is required. Setup was easy and the app is pretty good. Since this version of the camera has 32GB storage, you can enable 24-7 recording and have a few days of full history. Sadly this is what I am having to rely on since the human notifications don't work well. I also have a Eufy indoor camera pointed out a front window, and for $40 that one works very reliably at detecting people without false alarms. Kind of sad that the doorbell doesn't have nearly the same performance at a significantly higher price.

Eufy is awesome bell door on camera very clear 100 percent from best buy and I going to shopping again loved it.

I felt like I was one of the last people around without some sort of video doorbell - but no longer. Short version: Pros: A 16V transformer is fine Easy Install No issues with combined 2.4/5G SSIDs Pre programmed phrases to say to people outside 2-way talking Customizable App notification sound Motion detection zones Cons: Frequent Motion Detection false-positives Wall-powered doorbell chime tone only configurable on the chime itself Install: As you can see in the photos, I have a 16V doorbell transformer from the early 80s; the specs indicated that 16V was the minimum and I really hoped it would work and it did. The unboxing was simple, however there was something that concerned me: when I removed the doorbell to inspect it, the tiny screws that go into the doorbell itself, came falling out and luckily for me, landed in the box. As I found out during installation, those are for the power connections and it would have been catastrophic if I wasn’t paying attention and lost one. See the photos for an example. Since I took so many photos and am only allowed 6 to upload, I created a few collages so you could all get a better look into the install. From start to finish, I completed the install in 60 minutes - and I’m far from a home improvement expert, but I get stuff done. These were the rough steps: cut the power, jump the old chime, pull the old doorbell, mount the bracket, connect the wires to the Eufy, lock it in place, restore power, configure. The only slight obstacle I ran into, was the distance between the wiring hole and the siding above were too close to cleanly mount the bracket and then be able to connect the doorbell to the bracket. I used a multi-tool to cut the bottom of the board above where the doorbell would extend to. At that point, it became easier to work with. Once that was done & I thought I was ready to go, I hit the power and walked back up to the doorbell. It was in direct sunlight so I couldn’t see any lights or anything on the unit; I was looking for a blinking red light, indicating that my 16V transformer wasn’t sufficient; no lights that I could tell were on at all! I use the Eufy Spotlight Camera already, so I opened up the App and went to add the doorbell, following the directions. Setup was easy and it also tested the voltage / transformer capabilities first. Luckily for me it passed, so 16V was enough. Pairing the wall-plugged doorbell worked without issue as well. My Wi-Fi coverage is robust and constantly being tuned, so I didn’t have any issues with connectivity/signal strength during, or post-setup. My network does not have a different 2.4 vs 5G network and it had no problem finding the 2.4G network, as some products do with a combined SSID. Setting up motion detection zones was easy and works as expected. If you have some fish-eye vignette images in play, you can just about eliminate it via an App option and the night-vision is very clear. Internally there is 32GB of rotating storage which should be perfectly fine for most; adjust the sensitivity if you’re pulling too many passers-by. Overall, the App does offer quite a bit of customization - even configuring your own phrases to compliment the pre-configured ones. 1080p vs 1440p is also quite nice, if you're not constantly recording. I do have a complaint with this. Motion Detection trips 3-4 false positives per night (moth? bug?) - and the icon it shows for the “person” is … my basketball hoop? More accurately, the base of my basketball hoop - see the photos. I'm also on a lower sensitivity setting, so this is a bit of a nuisance at 0200. Using the App in low-bandwidth locations to react to notifications is very choppy, or not usable at all, so I recommend using “auto” for the stream as it’ll be less intensive and will likely result in better performance and usability. I have Eufy tied into Google Home and can say “show the doorbell” on my hub and it’ll do so. It seems as if the stream is delayed by 13 seconds, but the same goes for the floodlight as well. I’ve had no issues with this Eufy doorbell camera, just as I haven’t had any issues with the Eufy floodlight camera. Now, if they only had some solar chargeable outdoor wireless cameras, I’d be set.

Great doorbell camera that doesn't require a subscription service, and stores video files locally on the device. Install was easy and so far its been working for 2 weeks w/o any issues. Recommended

Let me start by saying I've had that other brand video doorbell for almost a year now, and this Eufy is taking its place, and I couldn't be happier about it. Number 1, there's absolutely NO subscription! Once you pay for this Eufy, you get full use without ever having to worry about your videos being held hostage behind a subscription fee. Part of why they can do that is because video is stored locally on the doorbell and not the cloud. Another huge benefit of this, is that even if your internet goes out, the doorbell still works! It still detects motion and it still records video. Your internet can be out for days and you can feel at ease knowing that once it comes back you'll be able to access any motion events during that time. This is completely unlike that other doorbell, where if you don't have internet, it can't upload anything to the cloud, and therefore you lose any and all motion events and recordings during that time. This is a big deal for me because my internet tends to go out frequently and sometimes my home network can be spotty. The motion detection is really good too. It's not too sensitive and that helps stop needless recordings. And with the average number of motion events most people probably get at their front doors you won't have to worry about running out of storage for quite some time. Installation is really easy and the instructions are simple to understand. Just make sure the power is off! The one thing I don't like about this Eufy is that you can't use the doorbell chime you already have in the house. In fact, you have to install a jumper cable in it to bypass it entirely. I understand that this is to allow the doorbell to get all the power it needs, especially since there's no battery, but its still a bummer. It means you have a useless chime taking up space on the wall. In its place you have to plug in an electric chime somewhere. It's not big and lets you choose different doorbell tones, even holiday ones, which is neat, but they sound a bit weak and don't resonate like a normal doorbell does. I have 2 dogs that go berserk anytime the old doorbell rings, even when an authentic sounding one goes off in a tv show or movie. But not with this little plug-in chime. So far they haven't barked once when it's been rung. They probably think it's just one of my daughter's toys! Aside from the chime I love everything else about this doorbell. The app is great and lets you adjust the settings, and even asks you if you need help with your phone settings if it thinks you're not getting notifications. But overall, the fact that there's no subscription fees and the video is stored locally is such a huge factor for me that I can't give it any less than 5 stars.

Crystal clear picture, performs exactly how we were hoping it would. Being able to change the ring tones is a nice bonus. Was not difficult to install and the tilt shim that came with it worked perfectly for our needs. If you plan to install this on a stucco wall you are going to need a masonry bit to drill the mounting holes.

Works great. See all the packages getting delivered. Easy to install. No need to change batteries or worry about battery life concerning video recording.

Love this as a replacement for my Nest doorbell. Video quality is excellent and best of all no fees. Is it perfect? No as the human recognition needs some work. The fact that this has continuous recording makes up for that as I'm most concerned that I don't miss anything.

Works great with great picture quality. It was easy to unstall.

Easy to install great service and catches communication. Only draw back it catches my light when wind blows it

I’m really liking the camera and it’s features. The thing I love most is not having to pay subscription! So far device is working as it should and is what I expected.

Motion detection has been awful. I have set the sensitivity to full and I get the motion only when the person is 6-7 feet away. If someone comes to the door at 8 feet and then leaves the doorbell won’t capture it as motion at all. I have emailed eufy support all the details and still waiting on their response.

So far, so good. Delighted to see Best Buy delivered right to my front door, so that was nice. Instructions were detailed and easy to follow, so no problems there. The only thing I would find nicer would be if Best Buy had offered the additional chime for a second location, rather than from a third party. After the setup was complete, Eufy offered some optional extras, so I ordered a second plug in chime direct from Eufy. Problem solved. Now, I just need someone to come visit so we can see how well it works!

Easy to assemble and great quality . It connects to the app very easily and I absolutely love it.

I was excited to try this doorbell since i already have eufy products like the smart lock touch and since i need no monthly fees to store my recordings. But after installation and after making sure the voltage was right for the doorbell to work it needs constant restarting. That is a big issue because i cant connect nor live view whatever is going on nor record any event. Firmware is up to date and the app version also is up to date. Might have been a bad unit? Probably but eufy is gonna replace it since im still under warranty. Hope the replacement will be what im looking for. Otherwise it would pain me to dish this useful tool for security and look somewhere else.