“i purchased this a month ago and have been very happy. it suddenly stopped working. i've attempted to troubleshoot unsuccessfully. the power is connected but i think it's having internet connection issues. i've attempted switching networks unsuccessfully”
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You may have to return it. First, I would try to troubleshoot it with Eufy's customer service, they are very good. If it just stopped working, I would also test the wiring to see if you are getting power to the doorbell. Also I have heard that if your wiring is 16 volt, it can cause connection issues. But my wiring is 16 volt and I don't have any problems. Call Eufy and see if they can help you. They have excellent customer service.
Sorry, there was a problem. Please try again later.Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need! To assist you further, would you please further describe the issue? If it shows "Doorbell offline" on the Eufy Security app? If so, let's see if the following steps are helpful: 1.Check if the LED on the doorbell lights red, if so, reconnect your doorbell to Wi-Fi. 2.Delete the doorbell on the app and add it again. 3.Update the firmware of the doorbell to the latest version to see if it helps. Steps: side menu>my devices>firmware update. 4.Provide a picture showing the installation environment of your doorbell. If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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