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Questions & Answers

Page Showing 1-20 of 35 questions
  • QuestionIs the security camera compatible with a HomeBase?

    • Answer Yes, the security camera is compatible with eufy Security S380 HomeBase 3.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs it possible to see at night with this camera?

    • Answer Yes, this camera has night vision.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this camera use solar power?

    • Answer Yes, this camera is solar powered.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the video resolution of this camera?

    • Answer The video resolution of this camera is 2K (1440p).
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan this camera be used outdoors?

    • Answer Yes, this camera is designed for outdoor use.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this security camera have audio communication?

    • Answer Yes, this security camera has two-way audio communication.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this camera require monthly fees?

    • Answer No, this camera does not require any monthly subscription fees.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan 2 E30 cameras be monitoring at the same time using app?

    Asked by JimH.

    • Answer Yes, you can view two E30 cameras simultaneously using the eufy Security app. The app supports split‑screen/quad‑view, allowing you to watch multiple cameras at the same time—but only if both camera feeds are connected to the same network and within the app's viewing limit. For two E30s, this works without issues. To do this, open the app, go to the multi‑camera view (or split‑screen mode) and select the two cameras you want to display. They will stream concurrently.

      Answered by Eufy Team

  • QuestionTwo questions Can the video recording be paused? Will this record animals for use as a trail camera?

    Asked by WLRanch.

    • Answer Can video recording be paused? Yes. You can manually stop recording at any time from the eufy Security app by disabling the recording schedule or turning off motion detection. However, the camera primarily records based on events or a set schedule—there is no single "pause" button for live viewing. Will it record animals for use as a trail camera? Yes, it can work as a trail camera. The SoloCam E30 features AI motion detection that can identify and record animals, not just people or vehicles. When motion is detected, it triggers a recording and sends an alert to your phone. The solar panel keeps it charged for extended outdoor use, making it suitable for monitoring wildlife. However, its field of view is wider and it lacks the specialized camouflage and extreme low-light sensitivity of dedicated trail cameras.

      Answered by Eufy Team

  • Question1) Is the system compatible with Agent DVR? 2) For night vision, does it have IR or do the 'white' lights come on or ?

    Asked by John.

    • Answer 1. Compatibility with Agent DVR No, the eufy SoloCam E30 is not compatible with Agent DVR or any third-party NVR software. eufy uses a proprietary protocol and does not support ONVIF, RTSP, or open integration. It only works within the eufy Security ecosystem (the eufy Security app and optionally a HomeBase). 2. Night vision type The SoloCam E30 uses infrared (IR) LEDs for night vision. It does not use white lights to illuminate the scene at night, so the camera will record in black-and-white in total darkness. However, if there is any ambient light, the camera can produce color night vision at a lower brightness. The white lights are not a feature of this model.

      Answered by Eufy Team

  • QuestionDoes the camera rotate on its own?

    Asked by Dario.

    • Answer Yes, it can rotate automatically. The SoloCam E30 supports motion tracking, so it will pan and tilt on its own to follow detected movement. You can also set scheduled patrol routes for it to scan an area without manual control.

      Answered by Eufy Team

  • Questioncan you use a SD card for video storage

    Asked by Anonymous.

    • Answer Yes! You don't need to use cloud storage, or pay a monthly fee if you don't want to.

      Answered by CMiW

  • Questiondoes this work with WiFi 6? do you need to purchase homebase for it to work?

    Asked by liindajean.

    • Answer The eufy SoloCam E30 works with a 2.4GHz WiFi network, but it does not support WiFi 6. Therefore, while it can connect to a 2.4GHz network broadcasted by a WiFi 6 router, it won't utilize the specific benefits of WiFi 6. Additionally, you do not need to purchase a HomeBase for it to work. The SoloCam E30 is a standalone camera with secure local storage built-in, and it does not require any additional hardware like a HomeBase.

      Answered by Eufy Team

  • QuestionDoes it work on 5g

    Asked by Ceta.

    • Answer No

      Answered by Pedgardo

  • Questioncan the camera tracking mode be turned off and the camera be set to a fixed position.

    Asked by timbo.

    • Answer Yes

      Answered by Pedgardo

  • QuestionDoes this kit include the microsd card or do you have to buy it separately and what is the max storage microsd card it will take?

    Asked by Madmax.

    • Answer You have to buy the micro card separately.

      Answered by DickTcny

  • QuestionThe place I want to install this is a porch that is shaded all day. Will the solar battery still charge?

    Asked by Mart.

    • Answer Good question, I have one that only gets a couple hours of morning sun and it’s fine. Included is a cable and mounting hardware to locate the solar panel a few feet away from the camera, if that helps.

      Answered by DickTcny

  • QuestionI have the home base 2, do i have to purchase the home base 3 for this camera?

    Asked by Terry.

    • Answer You don’t need any home base for this camera to work,

      Answered by DickTcny

  • QuestionAccessories for eufy outdoor cameras

    Asked by Anonymous.

    • Answer For the eufy SoloCam E30, key accessories include: • Solar panel (already built‑in on the E30, but a separate higher‑wattage panel can be used if needed) • Mounting bracket (wall, corner, or pole mount kits) • Mounting plate / wall plate (included, but replacements are available) • Extension cable (for the solar panel, if you need to reposition it away from the camera) • MicroSD card (up to 128GB, sold separately) • Security sticker / signage (deterrent kit) • Screw and anchor sets (for hard surfaces) No additional subscription is needed.

      Answered by Eufy Team

  • QuestionIf my wifi is disconnected? Is the camera still recording if I have sd card?

    Asked by Agent8756.

    • Answer Yes, the camera will continue recording to the SD card even if the WiFi is disconnected. You just won't be able to access the footage or view live video remotely until the WiFi is restored. The recording schedule and motion detection settings remain active as long as the camera has power.

      Answered by Eufy Team