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Questions & Answers

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  • QuestionHow many persons fingerprints can be stored to allow for unlocking door in total, we have a large family

    Asked by Mick.

    • Answer The eufy Baby Monitor cannot use a supplemental monitor that is not your phone for viewing. Instead, the focus is on smartphone integration, allowing you to monitor through your phone when connected to Wi-Fi. Other video baby monitor models from eufy, such as Spaceview or Spaceview Pro, may include a dedicated 5-inch monitor.

      Answered by Eufy Team

  • QuestionCan you buy a doorbell chime to interface with it?

    Asked by moterg.

    • Answer Yes, it is possible to use a doorbell chime with the Eufy Video Smart Lock E330. However, it cannot be hardwired to your existing chime system. You can use a smart Wi-Fi chime with app control or compatible smart devices such as an Alexa Echo for chimes.

      Answered by Eufy Team

  • QuestionDoes it have a doorbell chime?

    Asked by moterg.

    • Answer The eufy Video Smart Lock E330 does not come with a free doorbell chime included.

      Answered by Eufy Team

  • QuestionMay the video doorbell smart lock be installed outdoors on a gate (both sides open to the weather)? Item is described as IP67, but does not mention if the side with the battery is similarly rated.

    Asked by SteveM.

    • Answer The Video Smart Lock E330 is described as being IP67-rated, indicating that it is both dust-tight and protected against temporary immersion in water. However, the documentation does not explicitly clarify whether the battery compartment side is similarly rated for such conditions. Based on general installation guidelines for products exposed to harsh exterior conditions, while the lock is designed for durability, care should be taken when installing it outdoors on a gate where both sides are fully exposed to the weather. The battery compartment may need extra protection to ensure long-term functionality. For optimal performance, consider using supplementary protective measures against heavy rain, strong wind, or extreme direct exposure to the elements.

      Answered by Eufy Team