“My Fitbit 3 was purchased in March 2019. The display screen stays black all the time. I charge it, but it is still black. What might be wrong? Does Fitbit come with a guarantee?”

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• The FitBit company is VERY responsive to emailed questions or you can call them too. They do guarantee against certain things.

  Answered by DebS 6 years ago

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• When you touch it, does it vibrate? Mine did that the other day and I had only had it one month. I ran it to Best Buy and it was asleep. The sales tech just touched something and it went from black, back to life. (It was black, but vibrant when I touched the side, button, but nothing turned on,)

  Answered by Rockitmom 6 years ago

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• Try to exchange it within 45 days it's defective

  Answered by Valmore 6 years ago

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