Questions & Answers

1-10 of 170 Questions
  • Question
    How does this charge when it doesn't come with a charger?   (11 Answers)

    I'm reading the accessories and it does not come with a charger. So how does it charge?

    By Anonymous November 8, 2015.

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    • Best 
      Answer

      It comes with a usb charges that connects to your computer to charge. However, if you want to charge it without a computer, you need to buy a separate usb converter to charge using an outlet.

      By AHABB November 21, 2015.

    • Question
      how do you know if you should get a large or small?   (10 Answers)

      Answers
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        Answer

        IF you go to the Fit BIt website it tells you how to find your size. You measure your wrist and it will tell you if you need a large or small.

        By Chris January 21, 2015.

      • Question
        Do I need a Smartphone to benefit from this tracking device?   (11 Answers)

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          Answer

          No, but you would need a computer with Internet access (or a way to install fitbit's software). The HR comes with a USB-Bluetooth adapter and a USB connector to directly connect the device. You can use Fitbit's website and/or software on your computer with virtually the same features as the smartphone app.

          By horatio624 March 25, 2015.

        • Question
          Heart Rate display   (11 Answers)

          Does the Fitbit device continuously display your actual heart rate, or does it just display which "zone" you your heart rate is in eg. the Peak Zone?

          By Emma May 17, 2015.

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          • Best 
            Answer

            The Charge HR will display your heart rate and the zone. Depending on how you set up your display (mine is set to show heart rate last) will determine where you see it in the rotation. The display does not stay on constantly for anything. You have to tap the top to get what you've set to be your face display (mine is clock), or press the side button to scroll through to see each item.

            By CJFranks May 20, 2015.

          • Question
            Does it track your spinning or riding a bike (distance, calories, etc?)   (11 Answers)

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              Answer

              Unfortunately not. The activity tracking primary relies on the movement of your arm. It will, however, track your heart rate while on the bike.

              By bswides412 March 8, 2015.

            • Question
              Do I have to carry my iphone with me?   (10 Answers)

              I could not find any info if I have access to the data while I am exercising or if the notification feature would work if my iPhone is at home.

              By Ellie January 1, 2015.

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                Answer

                You don't "have" to carry your phone with you. The Fitbit will hold all the data and it will Sync with your phone or Mac/PC later. However if you like to run and you tell the Fitbit App your running it will track your location, speed and distance more accurately using the Phone gps. The Fitbit can only calculate distance based on the number of steps.

                By harrypottar January 2, 2015.

              • Question
                How to sync or charge?   (11 Answers)

                On Dec. 31, 2015 I purchased a Fitbit Charge HR. That is the ONLY thing in the box that I unceremoniously destroyed in my eagerness to get started. Now I realize there is no way to charge or sync the Fitbit. Any suggestions? Do they all come without the necessary items to charge or sync?

                By Anonymous January 4, 2016.

                Answers
                • Best 
                  Answer

                  You might have received a used or previously opened unit as they do come with a USB charging cable, & a bluetooth dongle included with two very small booklets with some minimal instructions & contact information. In the bottom portion of the display stand which is part of the packaging, you should find that it holds both booklets & the communication dongle along with a 3 or 4 inch long USB charging cable (which plugs into the rear of the FitBit.

                  By jmknbsc January 5, 2016.

                • Question
                  Will this track stationary bike activity?   (11 Answers)

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                    Answer

                    Only if you put it in workout mode (holding the button on the side till you see the counter start up). Then, once you are finished, you will need to hold the button again to stop. Then go into your Fitbit dashboard and change the activity to stationary bike.

                    By matalec May 2, 2015.

                  • Question
                    Waterproof?   (10 Answers)

                    My job requires me to wash my hands a million times a day so I'm wondering if this got wet would it ruin it?

                    By Anonymous November 28, 2014.

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                      Answer

                      No it will not damage it as long as you do not soak it. Also it is advised to dry it afterwards. With the Charge HR, you wear it an inch above your wrist so that will decrease the chance of it getting wet. Also it's NOT recommended that you shower with it.

                      By SuperBad December 9, 2014.

                      • Top 500 Contributor
                  • Question
                    How accurate is the heart rate   (11 Answers)

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                    • Best 
                      Answer

                      I just wrote my review of the product and only gave it 2 stars because I've found (for me at least) it to be hit/miss on how accurate it is. Some times not matter how high, low, loose, tight I have it, the heart rate feature is WAY off! It happens just enough to make me question how accurate it is every other time of the day. In one of MANY examples I have, I was doing HIIT cardio, was completely out of breathe, sweating, heart is racing and the Fitbit says my HR was at 72bpm...in reality it was probably in the 155-175 range.

                      By JustinJeremy1 December 4, 2015.

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