“Will Best Buy replace if the Fitbit Flex stops tracking stepd and sleep? I purchased by Fitbit Flex on 8/8/14 at Best Buy in Tyler, TX. During the night Sunday it stopped tracking my sleep. I subsequently realized it also was no longer tracking steps. I reset it according to the Fitbit website instructions, but to no avail. Can I return it the Best Buy store for a replacement?”
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The Fitbit Flex comes with a 1 year warranty. I did not purchase any additional protection because it was not offered at the time of purchase. I took it back withal the paperwork, including an email response from Fitbit. They did replace it but I had to ask to speak with a manager in order to get that accomplished.
Sorry, there was a problem. Please try again later.My first Fitbit flex was not holding the charge after the first 2 weeks. I returned it to Best Buy for replacement with no problem.
Sorry, there was a problem. Please try again later.Good luck with that. If you have the protection they will help you. if not then they will tell you to contact Fitbit. hope it works out for you.
Sorry, there was a problem. Please try again later.If it is out of return policy contact Fitbit directly. Their customer service is awesome.
Sorry, there was a problem. Please try again later.We bought the warranty that was offered at the time. We had it about 8 months when it stopped syncing with the app. I walked in and they handed me a new one.
Sorry, there was a problem. Please try again later.We purchased the protection - if you did they will replace it no questions asked.
Sorry, there was a problem. Please try again later.Yes I would think so. It should have a standard warranty and Best Buy works hard to keep customers happy. use receipt and you will do fine. also you might try to unplug the unit from your computer and let it resink I had the same problem and that fixed it.
Sorry, there was a problem. Please try again later.I had same problem. The sales clerk said no at first bc it was more than 14 days but then she over rode it as a courtesy. May depend on the store.
Sorry, there was a problem. Please try again later.Yes they will replace it IF you purchase the warranty . I had one that started not holding a charge and they gave me a new one
Sorry, there was a problem. Please try again later.I got a replacement very easily take it in...
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