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The ice is soft. It is made with holes in the center of each round cube so it is thinner than ice from my refrigerator ice maker .
Sorry, there was a problem. Please try again later.Hey, Tammy1! Thank you for your inquiry. Our free-standing ice maker’s are best handled by Curtis International, LTD. So that you are able to get the proper assistance, you will need to contact consumer care directly at 1-800-968-9853 at your convenience. Kindly, Courtney
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