“I have had the Garmin HR+ for about a week and now am getting a low heart rate message while running. When i synch it appears it has captured my correct heart rate. is the unit defective?”

This question is for: Garmin - vivosmart HR+ Activity Tracker + Heart Rate ( Regular ) - Black

Asked by Craigster726 9 years ago

1-2 of 2 Answers

I had the same issue, and I tried two separate devices. I don't think you're alone. I returned it for this very reason...
Answered by Erkelbot 9 years ago
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Thank you for your question. We can help! First, we recommend updating the device software via Garmin Express (www.garmin.com/express). Once you have updated follow the tips found here: https://support.garmin.com/faqSearch/en-US/faq/content/xQwjQjzUew4BF1GYcusE59 If the issue is not resolved, please reach out to our support team (www.garmin.com/support). Best regards. ~QKO
Answered by GarminProductExpert 9 years ago
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