Questions & Answers

1-10 of 256 Questions
  • Question
    Does it track and record your sleeping?   (10 Answers)

    By amy February 8, 2016.

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    • Best 
      Answer

      Yes. You have to set your normal sleep timeframe into the settings & it will track your sleep. It doesn't track naps during the day though. I have an odd schedule right now so I usually sleep 4 hours when I get home from work & then another 2-3 hours before going back into work & it will track one of those times for sleep but not both for the same day. Ive included a screenshot of a normal nights sleep I got so you can see it.

      By MTapp February 19, 2016.

    • Question
      people sweat when they exercise - is this water or sweat proof?   (9 Answers)

      people sweat when they exercise - is this water or sweat proof?

      By cawsacck November 5, 2015.

      Answers
      • Best 
        Answer

        The vívosmart HR is has a water rating of 5 ATM. Suitable environments and activities include rain and snow, showering, swimming, diving into water, and snorkeling. {CW}

        By BrandAnswers November 17, 2015.

        • Brand Representative
    • Question
      What about sea water and hot tub?   (2 Answers)

      Will the vivosmart be resistant to sea water for my swimming workout? Is it also resistant to hot water (104F)?

      By Anonymous February 15, 2016.

      Answers
      • Best 
        Answer

        I don't know about sea water, but I do wear it in the pool when I'm swimming and it's fine. Even gives heart rate while swimming.

        By Michelleh45 March 18, 2016.

      • Question
        will this watch monitor your activity in real time so you can see the data on the watch without syncing   (8 Answers)

        By Joey December 8, 2015.

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          Answer

          Yes, as an activity tracker it will always be measuring your steps, distance, floors climbed, active intensity, heart rate and calories burned which can be viewed at any time. You also have the option to record individual activities that can be synced separately for review later. -LB

          By BrandAnswers December 8, 2015.

          • Brand Representative
      • Question
        How does it track the HR?   (5 Answers)

        does it track the HR on the wrist or does it have to be connected to the chest?

        By seadream2000 February 15, 2016.

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          Answer

          It's actually measured from the wrist so no annoying chest band!

          By Havoc February 26, 2016.

        • Question
          Can this be charged using a USB wall charger?   (11 Answers)

          I have wondered why these devices specify "charge using your computer" but none say it's ok to plug into a USB wall charger. I used the wall charger with my Fitbit and the thing never charged or worked right. I don't know if the device was defective or if it was because I used the USB wall charger. At any rate, I like the Vivosmart and want to make sure using the USB wall charger will not negatively affect the functionality of the device. Thank you.

          By TCol10 December 22, 2015.

          Answers
          • Best 
            Answer

            It comes with a USB charger. I have no problems charging from the wall

            By GarmonFan January 6, 2016.

          • Question
            How do you charge the battery?   (6 Answers)

            To charge do you need to purchase extra cords and plugs or is that included in the purchase price.

            By Anonymous November 4, 2015.

            Answers
            • Best 
              Answer

              no extra cords needed. charging cable comes in the package.

              By Clocky November 4, 2015.

            • Question
              How does this look and fit on a medium sized female wrist?   (10 Answers)

              Does this look like a man's device being worn by a woman, or is is truly unisex in appearance? In other words, is it bulky and obtrusive when worn by the ladies? Can ladies wear it in comfort?

              By PGJU November 19, 2015.

              Answers
              • Best 
                Answer

                I am petite (5' 1", 120 lbs, small frame) and I felt it looked slightly too large on me - it was more obvious than, say, a large watch in my opinion. I was willing to overlook that, however the inaccuracy of the step counting (adding thousands of steps while a passenger in a car) made me return it.

                By Gnatsmom January 24, 2016.

              • Question
                Does The display show information vertically and horizontally   (10 Answers)

                hi I want to know does it show the information the right way for hand wrist or do I have to turn my head as some picture show that the text can be show vertically ,

                By amro November 4, 2015.

                Answers
                • Best 
                  Answer

                  Yes, the vívosmart HR has options to change the orientation along with changing the screen based on the wrist it is being worn on. With the "Screen Orientation" option, you can select from a horizontal or vertical orientation. It also has an option called "Wrist Worn On", in the Device Settings, to customize which wrist the band is worn on. {CW}

                  By GarminProductExpert November 17, 2015.

                  • Brand Representative
              • Question
                Contradicting Reviews   (2 Answers)

                I am seeing contradicting reviews regarding the Vivosmart HR , I have Fitbit HR and it does cause skin irritation so I want to switch to something else with the same quality , the fitbit HR is really good , the HR monitoring and the Sleep tracking are perfect and so are the steps counting and the interface with the phone ? are the bugs with the Vivo smart HR fixable ? the sleep tracking seems inaccurate from what I hear..with the fit bit HR I didn't have to do anything neither set sleeping time or manually edit it and it works very well , looking for the same quality , any advice ?

                By Ahmed November 18, 2015.

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                • Best 
                  Answer

                  Outside the syncing issue from garmin connect being down (due to maintenance, I haven't had problems with this device. I love it. I tighten the strap during my workouts and the readings are always within 3 bpm...plenty accurate for me. The sleeping is sometimes an issue simply because of my video game and Netflix addiction late night. Wake up times are spot on and so are the nights I just hit the sack. I think the device will keep improving with updates. I hate that people are having bad experiences with it, it has been great for me.

                  By BeezyXXV November 21, 2015.

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