A:AnswerHi Joan- Thanks for choosing GE! We are sorry to hear the turntable does not turn and glad to help. Make sure the turntable is centered and seated properly. On models that turn on a ring with wheels attached, make sure the turntable is seated securely on the ring. Check the turntable to make sure it is placed right side up. If the turntable plate is upside down it will drag on the floor of the microwave. Check to make sure that there is no food or debris under the "wheels" of the turntable ring. Food can prevent the wheels from moving forward. Be certain you are pressing a cook function rather than a timer function. Reset the electronics by unplugging for 30 seconds or so. The warranty details are provided on page 15 of the Owner's Manual: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40735.pdf - We hope this is helpful! SUEatGEA
A:AnswerHi koipond- We suggest our GE® 1.6 Cu. Ft. Countertop Microwave Oven JES1656SRSS. The turntable size is 13.625". Thanks for choosing GE! SUEatGEA
A:AnswerIf it just died, take it right AWAY back to Best Buy with your receipt because it's within the 15 day period & they will give you a brand new one! You would have to look at your owners manual & call GE. I think it's a year but I'm guessing. Next time buy the GEEK warranty for 4 years. Because I bought something else at Best Buy & didn't buy the protection because it said 2 yrs of warranty & I ended up having to pay for shipping it to the company & it cost a lot more than their protection plan.
A:AnswerHi Steve- This is Sue at GE Appliances. Thanks for viewing! We are happy to help. The approximate dimensions are as follows: (HxWxD) 12 in x 20 5/16 in x 15 5/8 in. Also, to view online, click on "Specifications" and scroll down to "Dimensions". You can also view the Quick Specs at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=jes1145sh_c2.pdf - We hope it fits your space. Keep in touch!
A:AnswerThe reheat pad is the dinner plate button and it has several options. 9.0, 1.2 and 1.8 ... the more food on the plate the higher the # needed. The plates are not too hot either!? I use this feature often.
A:AnswerHi Pat- This is Sue at GE Appliances. Thanks for considering a GE Series Microwave! The Approximate Dimensions are as follows: (HxWxD) 12 in x 20 5/16 in x 15 5/8 in. Also, model GE PROFILE™ SERIES 1.1 CU. FT. COUNTERTOP MICROWAVE OVEN PEM31SFSS is 12 1/8"H x 24"W x 12 7/8"D. An OPTIONAL HANGING KIT JXA019K frees up counter space: http://products.geappliances.com/appliance/gea-specs/PEM31SFSS - http://www.bestbuy.com/site/ge-profile-series-1-1-cu-ft-mid-size-microwave-stainless-steel-gray/2557267.p?skuId=2557267 - We hope this is helpful. Keep in touch at 1-800-626-2005 or GEAppliances.com!
A:AnswerHi -This is Sue at GE Appliances. Thanks for viewing model JES1145SHSS! The approximate dimensions are as follows: (HxWxD) 12 in x 20 5/16 in x 15 5/8 in. Also, microwaves need adequate air clearance on each side (3"), the rear (1") and the top (3") to function properly. This allows good circulation for the intake and discharge air vents. See the following link for details: http://products.geappliances.com/appliance/gea-support-search-content?contentId=21668 - Thanks for checking with us!
A:AnswerHello - this is Nancy at GE Appliances and we are happy to help you. We apologize; however, this microwave will not accept a hanging kit. You will want to check out Models #JEM3072SHSS and the #PEM31SFSS. I hope this helps! Thanks for checking with us!
