Questions & Answers

1-10 of 83 Questions
  • Question
    I have a GE JEM31SF01 but it is mounted tightly between cabinets above and directly on the sides of it. It can go down. is there a replacement?   (1 Answer)

    By adny April 8, 2016.

    Answers
    • Best 
      Answer

      Hello adny - this is Nancy at GE Appliances and I am happy to help you. The replacement microwave to the JEM31SF01 is the PEM31SFSS. However, if you are going to build it into a cabinet, then the JX827SFSS 27" trim kit or the JX830SFSS 30" trim kit are required. The cutout dimensions for these trim kits are: 15" +/- 1/8" high x 24-7/8" +/- 1/8" wide. I hope this helps! Thanks for checking with us!

      By GE Answers April 12, 2016.

      • Brand Representative
  • Question
    I have the JEM31 which I bought in 2002. Sometimes it stops working and I have to unplug and replug it on to get it working again. I'm ready to replace it. Its dimensions are 12" H x 24" W x 12" D.... Correct? What replacement options are there? Tx!   (2 Answers)

    By Anonymous June 6, 2017.

    Answers
    • Best 
      Answer

      Hi - This is Sue at GE Appliances. It's nice to hear from you! We certainly appreciate your loyalty and glad to offer assistance. JEM31SA (2002) is approximately 23 25/32"W x 11 3/16"H x 12 9/32"D. The comparable model is our GE PROFILE™ SERIES 1.1 CU. FT. COUNTERTOP MICROWAVE OVEN PEM31SFSS- Approximate Product Dimensions 24"W x 12 1/8"H x 12 7/8"D. This countertop microwave oven is built-in capable with a sleek matching trim kit (sold separately)- OPTIONAL 30" BUILT-IN TRIM KIT JX830SFSS or OPTIONAL 27" BUILT-IN TRIM KIT JX827SFSS. Or, free up counter space with Optional Undercabinet Hanging Kit JXA019K (sold separately). We suggest to view the Quick Specs for more details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=240381_pem31sf_c2.pdf - Keep in touch. We are always eager to help!

      By GE Answers June 7, 2017.

      • Brand Representative
  • Question
    Need to replace a GE JEM25DMWW with a stainless steel model. The opening in my cabinet is 11.5 H; 24.5 W; 12" D. Any suggestions?   (1 Answer)

    By Anonymous September 10, 2016.

    Answers
    • Best 
      Answer

      Hi, I am happy to assist you with your question. This model is also available in the color white. The model number is GBS20EGHWW. Thank you for checking with us. Lisa from GE Appliances.

      By GE Answers September 14, 2016.

      • Brand Representative
  • Question
    Can this microwave be installed in a 12 inch deep upper cabinet?   (1 Answer)

    Is this microwave shallow enough, in depth, to be installed in a regular upper cabinet with a 12 depth and still close the doors? If it can not be, how far does it protrude from the back of cabinets once installed? (13 inches, 14 inches...)

    By Anonymous March 3, 2016.

    Answers
    • Best 
      Answer

      Hi- This is Sue at GE Appliances. It's exciting to hear of your interest! Yes, installation requires a 12" deep cabinet. Allow 2" air clearance on each side of the microwave. Do not install against a wall or cabinet. No air clearance is required in the rear. If the model has removable rubber feet, they may be removed. If installed in a cabinet with the hanging kit, allow 2" on each side and at the bottom. Thanks for checking with us!

      By GE Answers March 4, 2016.

      • Brand Representative
  • Question
    Replacing old JEM31SF01 (trim kit JX827SS). Will PEM31SFSS fit with this trim kit?   (2 Answers)

    By Customer October 8, 2017.

    Answers
    • Answer

      Hi- Thanks for being a loyal GE Appliances customer! PEM31SFSS is compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS. A trim kit consists of the trim frame, as well as an upper, lower, and rear duct that attaches to and encases the microwave inside the cabinet cut-out. It is important to only use the trim kit designed for that model (trim kits are not interchangeable). We suggest to view the Quick Specs at the following link for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=240381_pem31sf_c2.pdf - Thanks for checking with us! SUEatGEA

      By GE Answers October 10, 2017.

      • Brand Representative
  • Question
    I have an undercabinet mounted JEM31 that needs replacement. "Quick Specs" .pdf indicates it should've been mounted with the 4-A019 mounting kit. Will this mounting kit work with the PEM31SFSS (which I've gathered is its replacement model)? Thanks.   (1 Answer)

    By JFK September 28, 2017.

    Answers
    • Answer

      Hello JFK, I am happy to help. You will need to use the mounting kit that is offered with the new model. The hanging kit is WX4-A019. Model PEM31SFSS is the replacement microwave for JEM31. I hope this helps. Thank you for checking with us. Lisa from GE Appliances.

      By GE Answers September 29, 2017.

      • Brand Representative
  • Question
    My GE Microwave JEM31SF001 in a trim accessory kit needs to be replaced. Do you have any brand in stainless that will fit 23 7/8in x 11 3/16 in x 12 9/32 in ??   (1 Answer)

    By Michael September 28, 2017.

    Answers
    • Answer

      Hi Michael- We certainly appreciate your loyalty! The comparable model is our GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS (Approximate Product Dimensions (WxHxD) (in.) 24 in x 12 1/8 in x 12 7/8 in. It is compatible with Optional 30" Built-In Trim Kit JX830SFSS or GE® Optional 27" Built-In Trim Kit JX827SFSS JX827SFSS. The cabinet cutout is approximately 24 7/8" wide x 15" high x 16"-18" deep (depending on location of receptacle). We encourage you to view the Quick Specs at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=240381_pem31sf_c2.pdf - Also, you can view the Installation Instruction for the Trim Kit for complete details (See page 2): https://www.myapstore.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40698-1.pdf - Thanks for checking with us! SUE@GEA

      By GE Answers September 28, 2017.

      • Brand Representative
  • Question
    I noticed the color is noted as stainless steel/gray. Is this shade of stainless steel the same as the rest of the matching appliances and other GE microwaves? I want to make sure it matches my current set.   (1 Answer)

    By Rose September 22, 2017.

    Answers
    • Answer

      Hello Rose - this is Nancy at GE Appliances and we are happy to help you. GE stainless appliances are designed to complement each other across product lines so that you can easily mix and match appliances and get one unified look. GE stainless steel products are tested for durability, appearance and quality. Stainless steel in general can have a slightly varied look depending on the lighting and location of the appliance. This microwave will have a stainless steel door and the other parts will be dark gray. If your range is stainless and black, you may want to look at a model such as JVM3160RFSS. We hope this helps! Thanks for checking with us!

      By GE Answers September 22, 2017.

      • Brand Representative
  • Question
    I need to replace a Spacemaker II Sensor microwave. It's mounted under our cabinets (no trim kit) and the dimensions are: W: 23.5" H: 10.5" D: 14" Could you please let me know what will fit?   (1 Answer)

    By Anna September 13, 2017.

    Answers
    • Answer

      Hello Anna - The following model can be mounted under the cabinet: https://www.bestbuy.com/site/ge-profile-series-1-1-cu-ft-mid-size-microwave-stainless-steel-gray/2557267.p?skuId=2557267. You can order the under-cabinet mounting kit for this model here: https://www.bestbuy.com/site/ge-under-cabinet-mounting-kit-for-select-microwaves/7259101.p?skuId=7259101. -TRE@GEA

      By GE Answers September 15, 2017.

      • Brand Representative
  • Question
    I have a JEM31SF01 that broke. I have the trim kit that went with it at the time JX827-SS. Is there a micro that fits into this kit so I don't have to replace the micro and kit too?   (1 Answer)

    By Steve September 11, 2017.

    Answers
    • Answer

      Hello Steve - Microwave trim kits are designed to provide a built-in look while also providing air flow necessary to the microwave. A trim kit consists of the trim frame, as well as ducts that encase and attach to the microwave inside the cabinet cut-out. It is important to only use the trim kit designed for that model. You can order the microwave that replaced what you have here: https://www.bestbuy.com/site/ge-profile-series-1-1-cu-ft-mid-size-microwave-stainless-steel-gray/2557267.p?skuId=2557267. Trim Kit JX827SS will work with this model. - TREY@GEA

      By GE Answers September 15, 2017.

      • Brand Representative

Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions