Questions & Answers

Q: QuestionI currently have model JVM1540DM5WW which is no longer made. Will model JVM3160DFWW fit in it's current space?

Asked 4 years ago by Lisa.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer most all over the range microwaves fit in a 30 inch space.

  Answered 3 years ago by micro

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Q: QuestionI HAVE A GE MICROWAVE JVM3160 VENTED TO OUTSIDE-CAN I CONVERT IT TO RECIRCULATING IF SOWHAT DO I NEED

Asked 4 years ago by SANDY.

• A:Answer Yes, it should be able to convert. The unit will need to be removed and the fan in the back will need to be rotated. I would recommend getting a copy of the Installation guide, should be able to get on-line.

  Answered 3 years ago by Thewax4

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Q: QuestionI have to replace my current GE Microwave JVM6175 Slate... What is the main differences with another model GE JVM3160EFES? And would this model fit in the same space without any adjustment?

Asked 4 years ago by Sternboy.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Hi there, and thanks for reaching out! We appreciate you as a loyal GE consumer, and your interest in Model JVM3160EFES. We would need both full model numbers in order to compare the microwaves – does your current microwave have a model number of JVM6175EKES? If so, we can advise these two microwaves are overall similar, though there is a slight difference in cubic feet, the control panels have different layouts, etc. If you’d like to review other possible differences, we do have a comparison tool on our GE website that you can use to compare the models. You can also look them up by model numbers on our GE website if you’d like to review the features in more detail. Regarding the dimensions, we can advise they are slightly different – your current microwave has dimensions of 16 5/16 H x 29 7/8 W x 15 9/16 D, while JVM3160EFES has dimensions of 16 1/8 H x 29 7/8 W x 15 9/16 D. If your space would allow for a slight height difference while still having enough room for the necessary air clearance, the microwave may fit; otherwise, some adjustment may be necessary if you want to use this particular model. We hope this information is helpful! If you have any other concerns or questions, we are happy to offer assistance any time. All the best! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes it come with a mounting bracket

Asked 4 years ago by Timothy.

• A:Answer Hi - Great question! The mounting bracket is included with this microwave. When replacing an Over-the-Range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts and exhaust adapter should also be used. Thanks so much for checking. -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat can I replace JNM1951DRBB Microwave with. Model is discontinued. What are my options. . ..............................

Asked 4 years ago by Mini.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hi - Thanks so much for reaching out about a replacement microwave, we're happy to help. All 30" Over-the-Range Microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our current 30" Over-the-Range microwave models will work as a replacement for an existing 30" Over-the-Range microwave model. Let us know if any other questions come up. -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: Question1. Does the model JVM3160DFWW come with a charcoal filter for inside venting ? If not what does a filter cost ? 2. Does this model come with a range light ?

Asked 4 years ago by Terri.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Yes

  Answered 4 years ago by Ink220Verified Purchase

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Q: QuestionHi! I was heating up food and my microwave sparked and went completely black. How do I fix this?

Asked 4 years ago by Brandon.

• A:Answer Hello. We're sorry to hear that your microwave went out, and that you had to experience this inconvenience. To avoid any risk of injury, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). If you have any additional questions, please reach out. We are happy to help.- Kianna@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCurrently, I have GE over range microwave 1.6 cubic feet. Can I replace my 1.6 cubic ft with GE over range microwave 1.9 cubic feet. I notice the deep and heigh are slightly different.

Asked 4 years ago by Cupcake.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Make sure the bottom of the microwave doesn't hang lower than the bottom of the cabinet/s and you're all good. Good Luck!

  Answered 4 years ago by BABABOOEY

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Q: QuestionI just got a new over the range microwave Model JVM3160RF8SS. When just reheating a cup of coffee for my first try using it, the vent light came on and very slightly vents at the top. Stove not in use? Normal? I tried pressing vent to high-low & off.

Asked 4 years ago by Mariden.

• A:Answer Vent always comes on when in use

  Answered 3 years ago by CrazymanVerified Purchase

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Q: QuestionWill the kitchen timer operate while the microwave is in use?

Asked 4 years ago by CindyLou.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Yes! I frequently have something in the microwave while timing something else on stove or in oven. Just be careful if you use the “Add 30 seconds” button… it sometimes adds 30 to the opposite of what I intended (timer instead of microwave cook time, or visa versa!)

  Answered 4 years ago by meliaem

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Q: QuestionI lost all power to my microwave (nothing on screen). Is there a fuse and how do I change it w/o uninstalling unit?

Asked 4 years ago by Danno.

• A:Answer Microwaves do have a fuse in them and can be checked and changed if blown. Just make sure the microwave is disconnected from the power source and that the fuse is pulled before checking it with a ohm meter for continuity. If you try checking the fuse while it is still in the fuse holder it may very well false read good because of back feeding through circuits. If the fuse is bad, make sure to replace it with the exact same size or rated fuse.

  Answered 4 years ago by BeanVerified Purchase

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Q: Questionon model # JVM3160EFES has the handle and Door switch been improved? The foil on mine came off. Also the Door Switch on my old model had to be replaced. when you shut the door it still runs, but does not heat up.

Asked 4 years ago by Peggy.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Good day, We're awfully sorry to hear that your microwave was running when the door was closed and understand how concerning that is. If an over-the-range microwave comes on by itself (fan & turntable running), first determine whether it is running and heating, or whether just the fan and lights are coming on. To Test: Place an ice cube or water (cool or room temperature) into a microwave safe glass bowl or mug and close the door. Allow the unit to run on its own for 1 minute. Heating While Running On Its Own If the cube melts or if the water gets warm it means the magnetron tube (heating mechanism) is coming on. UNPLUG THE MICROWAVE and contact service. You can schedule an appointment by calling 1-800-432-2737. Not Heating While Running On Its Own If the cube does NOT melt or if the water does NOT warm it means the magnetron tube is not coming on and it is only the fan operating. Your next steps depend on whether the fan and lights are on or just the fan: Only the Fan Stays On (light is OFF, hearing the microwave running): The fan may come on by itself whenever there is heat near the microwave; the fan cools the components which protects the life of the microwave. This is normal. Heat reaching the microwave can be caused by: cooking on the cooktop or oven beneath the microwave or multiple or extended use of the microwave within a short time span The fan will run up to 2 hours to keep the components cool and will then shut off on its own. This is NORMAL and working as designed. Fan and Light On (hearing microwave running): When replacing the charcoal filter, the filter may not be seated properly. When you reseat the vent cover, the improperly installed charcoal filter can cause the vent cover to sit askew, slightly obstructing the door closure.This can cause the light and fan to come on by themselves. To correct: Open the door, Remove the vent cover, Seat the charcoal filter properly, Reinstall the vent cover with no gaps between the cover and the case of the microwave. We hope this information helps. Stay well! Mike@GEA

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  Answered 4 years ago by GE Answers

  
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Q: QuestionI have the JVM3160RF2SS that just blew out will this model fit on the exsisting brackets & will this fit exactly the same????

Asked 4 years ago by Unhappycustomer.

• A:Answer Just had a new GE 1.6 Cu. Ft. replacement installed from our old GE 1.6 Cu. Ft. and the installers used the old bracket instead of the new one. Better fit they said. INstalled perfectly with the old previous GE bracket.

  Answered 4 years ago by kindasortadiyman

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Q: QuestionIs there a glass cover on the front? My current GE Profile spacemaker is bisque and has one

Asked 4 years ago by Lee.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hey there, Thanks for reaching out about this awesome model microwave! The panel on this microwave is a plastic material. Let us know if you have any additional questions. Have a good day! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questionwhat color and material is the interior made of on the JVM3160DFBB

Asked 4 years ago by Cathy.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer White interior with most being metal some plastic, glass turntable

  Answered 4 years ago by MillertimeVerified Purchase

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Q: QuestionIs there generally a minimum distance from the gas range to the bottom of a microwave.This question is for any range/microwave installation. I currently have a 12 year old GE profile microwave and the key pad no longer works also can the circuit board rep

Asked 4 years ago by Michael.

• A:Answer This is usually controlled by local building codes. For me the requirement was the microwave has to be a minimum of 18” above a stovetop or range.

  Answered 4 years ago by JTLSF5

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Q: QuestionDoes this microwave have lights on the underside to light the range?

Asked 4 years ago by Daisy.

• A:Answer Hi there - thanks for reaching out! This over-the-range microwave has two incandescent surface lights on the bottom (known as the the cooktop light/nite light). You'll find more information about these on page 23 of the owner's manual: https://files.bbystatic.com/KsvkoHYUAxz6jdhCHP5SqA%3D%3D/AC290A7E-9E2A-454B-811A-7E2199371C09.pdf. We hope this answer suits you! Please let us know if you have any other questions moving forward - we're always happy to help out. Take care, Kelsey@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionRecently purchased this microwave as a replacement for previous model. The vent fan comes on (quite loudly) every time I’ve used it. Is there a way to turn this feature off?

Asked 4 years ago by AEV.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi there - We're happy to offer some insight into this. The automatic fan feature protects the microwave from too much heat rising from the cooktop below it. It automatically turns on if it senses too much heat. Since it's designed to protect the microwave's components to remain at acceptable operating temperature, it cannot be manually turned off. Discover more information about this feature by checking out an article entitled, "Over-the-Range Microwave - Automatic Fan Feature" on our website. Reach out if you have any questions or concerns in the future - we're glad to assist. All the best, Kelsey@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs there a way to turn vent off when it automatically turns on when reheating?

Asked 4 years ago by AEV.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hello there - Thanks for asking! The vent fan automatically turns on to protect the microwave if it senses too much heat rising from the cooktop below and cannot be manually turned off during this time. We apologize for any inconveniences this may cause - it's a feature designed to make sure that the microwave's components remain at an acceptable operating temperature. Let us know if you have any questions or concerns moving forward. We're always glad to help! Take care, Kelsey@GEA

  Answered 4 years ago by GE Answers

  
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