Questions & Answers

Q: QuestionWe have a 13 year old GE silver over the oven 1100 watt micro wave that just died(glad it lasted this long. JNM1851SMSS. Do you have an 1100 Watt silver over the oven model that we could replace this one with?

Asked 3 years ago by Ted.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi - Thank you for your interest in a new GE over-the-range microwave. We have identified 2 models for your consideration that most closely match your existing model in features and capacity -- https://www.bestbuy.com/site/compare?skus=5291501,5291514 -- The primary difference is the JNM7196SKSS model comes from the factory already set-up for internal (recirculating) venting which is the same as your existing model. The other model we've suggested would need to be converted to internal venting. We do include the directions and the charcoal filter needed to complete the conversion. The great news is all our over-the-range models will fit in a 30" wide opening. We do recommend using the new mounting bracket and hardware that will be packaged with the new model. We truly appreciate your loyalty to our GE Appliances brand and are confident you would be pleased with either of these new models. Please reach out again if you have additional questions. All our best! Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHi, how wide is this microwave please?

Asked 3 years ago by Kelly.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer 30 inches

  Answered 3 years ago by Microwave

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Q: QuestionWhat type of electrical circuit should I use with the GE microwave jvm3160rfss? Is it ok to use a 15 amp circuit?

Asked 3 years ago by Emmanuel.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hey there, and thanks for this great question! The unit should be connected to a separate 15- to 20- ampere branch circuit single grounded outlet. We hope that information helps, but if you’d like to view the detailed electrical requirements for the model, those are available in our Installation Instructions. The document is available on our GE Appliances website when you look up the model number, then go to the product page and the ‘Owner Support’ section (linked in the options under the picture of the appliance). If you have any other questions or concerns, we are happy to offer assistance any time. All the best! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have a GE JVM3160DF3WW that just died. Will this unit replace my unit without any modifications? Thank you!

Asked 3 years ago by Claire.

• A:Answer The JVM3160DFWW has different mounting hole locations than the JVM3160DF3WW does. I learned the hardway that after see it incorrectly saying no modifications or same mounting hardware could be used. Especially the one on the left is like 3 inches towards the center of the microwave. The mounting bracket could still be used though.

  Answered 2 years ago by waggs181

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Q: QuestionMy old GE Spacemaker XL1400 has died. The height of this model is 15 1/2”. Is there a GE over the range microwave that is 15 1/2”? The old XL1400 is currently surrounded by tile limiting space to 15 1/2”. Hoping I don’t have to get into tile removal!

Asked 3 years ago by CatiB.

• A:Answer Measuring from top to bottom of the installed unit ... it is 15 1/2" ... Underneath there is about an inch for the filters etc. So as long as you have empty space between the stove and the microwave, the total is 15 1/2"

  Answered 3 years ago by Rightbrainwoman

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Q: Question/what is the difference between the GE microwave jvm3160rf855 and the jvm3160rfss? Thank you.

Asked 3 years ago by MK90.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer We appreciate you taking the time to reach out to us about this! We're happy to help. When the model is manufactured, these extra letters/numbers are placed on the appliance rating plate and product registration card. These letters/numbers are used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, these are used as identifiers for the specific appliance. If you have any more questions about this, please let us know! -Chris@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this come with the mounting kit?

Asked 3 years ago by smfred.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello. Thanks for reaching out! Yes, this unit comes with the mounting bracket and hardware. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCurrently have model JVM 1850 SM2SS has stopped heating. Will model JVM 3160RFSS fit in its current space with current hood??

Asked 3 years ago by IAH24.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Thanks for your question! We're so sorry to hear that your microwave has stopped heating and know what a pain this would be. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy! So you are aware, your microwave is 16-13/32" x 29-7/8" x 15-1/4" (HxWxD) and the replacement you were looking at is 16-1/8" x 29-7/8" x 15-9/16" (HxWxD). If there's anything else we can help with, let us know. We're here for you. -Chris@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCan this microwave be OTR? Can it vent a range?

Asked 3 years ago by Tina.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Yes

  Answered 3 years ago by LarraineD

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Q: QuestionOld model JVM1850 SM2SS with hood. Will model JVM160 RFSS fit in its current space and with my current hood ??

Asked 3 years ago by IAH24.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer This is a great question! All 30" Over-the-Range Microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our current 30" Over-the-Range microwave models will work as a replacement for an existing 30" Over-the-Range microwave model. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to complete the installation process. This makes choosing a replacement microwave very easy. There are, however, some slight dimensional differences between these two models. Your current microwave is 16-13/32" x 29-7/8" x 15-1/4" (HxWxD) and the model you asked about is 16-1/8" x 29-7/8" x 15-9/16" (HxWxD). Let us know if there's anything else we can do to help! -Chris@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI find that this microwave cooks food very hot. Everything i cook here, burns very quickly, even in low power mode. How do I fix this?

Asked 3 years ago by Disappointed.

• A:Answer Oh no, we're so sorry to hear that your microwave is burning your food and know what a pain this would be. We'd love to help. Have you tried cooking your food for a shorter period of time? If this does not stop your food from burning, then we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this is happening and hope this helps. -Chris@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat are the measurements

Asked 3 years ago by Anonymous.

• A:Answer Dimensions: 29.87" W x 15.25" D x 16.5" H

  Answered 3 years ago by SouthBendMike

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Q: QuestionWhat dose this unit weigh?

Asked 3 years ago by Roster.

• A:Answer Not sure how much it weights maybe around 35 lbs. it’s not real heavy but you will need two people to install it as it is bulky.

  Answered 3 years ago by HappyVerified Purchase

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Q: QuestionMeasurements of microwave

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Dimensions: 29.87" W x 15.25" D x 16.5" H

  Answered 3 years ago by SouthBendMike

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Q: QuestionWhat is the difference between JVM3160DF3 (old microwave) & possible new microwave JVM3160DF? Will the new model have the same outside exhaust placement as the old one & line up the same for installation?

Asked 3 years ago by Lin1.

• A:Answer It has two different ways to vent it.

  Answered 3 years ago by Boxermom

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Q: QuestionWill the JVM 3160 RFSS fit in the same space that a JVM1440WA001 is currently?

Asked 3 years ago by MicrowaveMel.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello- Thanks so much for checking with us. We appreciate your loyalty to our GE Appliances brand. This JVM3160RFSS will fit perfectly in your current space. This new model will have a larger cubic ft. of 1.6 vs 1.4 cubic ft. in your previous model. If you have any additional questions please feel free to reach out. We are here to help! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI currently have model JVM1540DM5WW which is no longer made. Will model JVM3160DFWW fit in it's current space?

Asked 3 years ago by Lisa.

• A:Answer most all over the range microwaves fit in a 30 inch space.

  Answered 3 years ago by micro

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Q: QuestionI HAVE A GE MICROWAVE JVM3160 VENTED TO OUTSIDE-CAN I CONVERT IT TO RECIRCULATING IF SOWHAT DO I NEED

Asked 3 years ago by SANDY.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Yes, it should be able to convert. The unit will need to be removed and the fan in the back will need to be rotated. I would recommend getting a copy of the Installation guide, should be able to get on-line.

  Answered 3 years ago by Thewax4

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Q: QuestionI have to replace my current GE Microwave JVM6175 Slate... What is the main differences with another model GE JVM3160EFES? And would this model fit in the same space without any adjustment?

Asked 3 years ago by Sternboy.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Hi there, and thanks for reaching out! We appreciate you as a loyal GE consumer, and your interest in Model JVM3160EFES. We would need both full model numbers in order to compare the microwaves – does your current microwave have a model number of JVM6175EKES? If so, we can advise these two microwaves are overall similar, though there is a slight difference in cubic feet, the control panels have different layouts, etc. If you’d like to review other possible differences, we do have a comparison tool on our GE website that you can use to compare the models. You can also look them up by model numbers on our GE website if you’d like to review the features in more detail. Regarding the dimensions, we can advise they are slightly different – your current microwave has dimensions of 16 5/16 H x 29 7/8 W x 15 9/16 D, while JVM3160EFES has dimensions of 16 1/8 H x 29 7/8 W x 15 9/16 D. If your space would allow for a slight height difference while still having enough room for the necessary air clearance, the microwave may fit; otherwise, some adjustment may be necessary if you want to use this particular model. We hope this information is helpful! If you have any other concerns or questions, we are happy to offer assistance any time. All the best! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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