A:AnswerHello. We're sorry to hear that your unit has not been operating as expected. The inconvenience is understood, and we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We are confident that one of our techs will be able to help, and should you have any additional questions, please reach out to us!- Kianna@GEA
A:AnswerHey there,
We're so happy to hear you're looking to replace your microwave and are considering GE! It'll be our pleasure to assist! The cu. ft. of this model is 1.8. If you would like a model in similar size, we'd recommend model JNM3184RPSS. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. Thank you for your consideration. Mike@GEA
A:AnswerHello. Thanks for reaching out! The light will illuminate after approximately 6 months of use to alert you to replace the charcoal filter (if used) and to clean/replace the grease filters. You can reset by pushing and holding the button for 3 seconds. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA
A:AnswerHello. Thanks for reaching out! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, the microwave you are looking at will work as a replacement for an existing 30" over-the-range model. When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA
A:AnswerHi - Thank you for reaching out to us and for your interest in a new GE microwaves. The great news is all of our over-the-range models would be suitable replacements. Here's a list of some of the models you might consider: JVM3160DFWW, JVM6172DKWW, JVM7195DKWW, or JVM3162DJWW. We're confident you will find a model to suit your needs. Kind regards - Vikki@GEA
A:AnswerHello. Thanks for taking the time to reach out – we truly appreciate your loyalty as a GE consumer and are glad you were able to use your Spacemaker for many years! While we regret that your microwave has now broken, we have multiple replacement options. Unfortunately, without the specific model number of your Spacemaker XL1800, we cannot determine the exact dimensions (several different model numbers were produced in the Spacemaker XL1800 series). If you can reach out to us, here or over social media, with the model number, we would be glad to review further. You can also check our GE website for our various microwave options, if you wish; dimensions will be listed on the product’s page. We have over-the-range options (which can also be installed under a cabinet without a cooking surface below, though you would need to make sure the height clearances in the Installation Instructions are still met) as well as countertop options. We hope to hear from you soon, and are also glad to assist with any other concerns or questions you may have. All the best! -Sarah@GEA
A:AnswerHi there, and thanks for reaching out! The Reset Filter light illuminates when either the charcoal filter or grease filters need to be replaced or cleaned. (Once the filters have been replaced or cleaned, the alert can be reset by pushing and holding for 3 seconds.) If the vent filters are the issue, those can be cleaned and used again. We have care and cleaning details on page 20 of the manual (which can be viewed on our GE website by looking up the model number and going to the product page). The vent fan uses two metal reusable filters, which are on the bottom of the microwave. They can be removed by sliding them to the rear using the tabs, then pulling down and out. We recommend cleaning by soaking them, then swishing them through a hot water and detergent mix. If it’s the charcoal filter that needs to be replaced, details on that are on page 21 of the manual. This filter cannot be cleaned and would need to be replaced. The charcoal filter can be removed by first unplugging the microwave (for safety reasons), removing the vent grille mounting screws, tipping the grille forward and lifting it out, and removing the filter. There is a picture in the manual as well, if that might help. The charcoal filter is available under Part # WB02X35637 and can be ordered through our GE Parts website. While the cost can vary, the current cost through our parts website is $21.10. We hope this information is helpful! If you have any other inquiries or concerns, we are glad to assist any time. All the best! -Sarah@GEA
A:AnswerHello- We appreciate you checking with us and are happy to help! Over the range microwaves can not be install in a cabinet or on a countertop. According to Underwriters Laboratories (UL), which approves appliance installations, you cannot use an over-the-range microwave on the counter or in a shelf. Besides not being approved for this installation, these microwaves don't have feet and are also often slanted (not level) on the bottom. Additionally, if the surface lights or vent fan were to be turned on accidentally, it could cause damage to the shelf or microwave. We hope this helps! If you have any additional questions, please let us know. We are here to help! Joyce@GEA
A:AnswerHi there, thank you so much for reaching out to us. Model JVM3160RFSS will fit your space, but you'll need to use the mounting bracket that comes with it. All 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We just suggest using the mounting bracket of your new microwave as these are model specific. We hope this helps clear things up for you and we're wishing you the absolute best. We'd love to keep you in our GEA family. - Guy@GEA
A:AnswerHello there - Thanks for reaching out, we're happy to help! We believe this model will make a great replacement. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We suggest checking availability with your local Best Buy. Thanks again! -Mikayla@GEA
A:AnswerThank you for checking. Our appliances can be repaired and an authorized service technician can provide you what is needed to make the repair or if would be more cost effective to replace. Hope this helps. The new model will be JVM6175SKSS, JVM9179SKSS or JVM6172SKSS. You will need to use the new mounting bracket for the new model microwave but will fit in the same space. Hope this helps Geoff@GEA
A:AnswerGlad to asked us the question as the model that was suggested will not work. Please look at the following model PEM31DFWW. If you have your present model on the countertop then you will have no issues. If you have your current model hanging under a cabinet then this will work. Should you have your present model built into a cabinet using an optional built-in trim kit then you will need a new trim kit in addition to the microwave as the old trim kit is not compatible with new model. Hope this helps. Geoff@GEA
