Questions & Answers

Q: QuestionWhat is the GE Microwave replacement for my GE Model JVM1752DP2BB. I hope to use the same cabinet space and previous mounting brackets if I can.

Asked 5 years ago by Robert707.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Black

• A:Answer I am trying to help a friend replace a "well-used" and no longer working GE microwave. The store (purposely unnamed) salesman was very helpful and we found a suitable GE replacement for the old one. We were advised that the installer would require a minimum 30 inch clearance above the stove surface. It looks like there is exactly 29.75 inch clearance. The old unit was installed by a handyman and friend, since deceased, so my friend will need to use/hire someone to install the new unit. Please know, I measured multiple times and continue to get the same answer... need another 0.25" or 1/4". Is this really a problem? Thanks, Ed

  Answered 4 years ago by Edward

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Q: Questionwhere do I get the replaceable charcoal filter for the JVM6175SKSS filter JX81J

Asked 5 years ago by Ron.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi Ron - Replacement parts and accessories for your GE microwave, including JX81J, can be purchased online at GEApplianceparts.com or call our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon–Fri 8am–7pm, Sat 8:30am–5pm ET. Thanks for choosing GE! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionHi. I have a 14 “ deep GE spacemaker XL model # JVM 1340BW002 which recently stopped working. (1997) What new GE model has a 14” depth to the face of the door?

Asked 5 years ago by Mike.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi Mike - We certainly appreciate your loyalty! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. The height and depth varies. Current models are 15 1/4"- 15 9/16" deep. JVM6175SKSS is 15 9/16"D. JVM3160RFSS is 15 1/4"D. We love having you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionHi there,I had microwave ge LVM1750DM1BB ,it’s stop working.i would like to replace .do you think it’s similar??can I order it?

Asked 5 years ago by Eva.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Black

• A:Answer Hi Eva - We certainly appreciate your loyalty! Yes, Model JVM6175DKBB with sensor cooking controls is a nice replacement choice. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. NOTE: When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We are sorry model LVM1750DM1BB is no longer working and apologize for any inconvenience this has caused. We're glad to have you in the family and encourage you to keep in touch at GEAppliances.com. Enjoy! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan you use timer and cook at same time?

Asked 5 years ago by Angie.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi Angie - Thanks for considering GE! Yes, Timer On/Off operates as a minute timer and can be used at any time, even when the oven is operating. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes the range top light use halogen or led?

Asked 5 years ago by Jim.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi Jim - Model JVM6175SKSS is equipped with Halogen Cooktop Lighting (2 Bulbs). The settings are Bright/Night/Off. We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionThe model number is JVM6175SKSS. Please send owners manual

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi - Thanks for choosing GE Model # JVM6175SKSS. We are sorry to hear the Use and Care Manual was not included and apologize for any inconvenience this has caused. Here's the link to the Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40763.pdf - You can also reach out to us at GEAppliances.com. We are glad to have you in the family. Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs the GE Model:JVM6175SKSS same size as a GE Profile XL1800 JVM1860 my old one lasted 15 years

Asked 5 years ago by coco.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi coco - We certainly appreciate your loyalty! It's great to hear GE Model JVM1860 was in service for 15 years. It sounds like you take great care of your appliances. JVM1860 is approximately 29 7/8"W x 16 13/32"H x 15 1/4"D. JVM6175SKSS is approximately 29 7/8"W x 16 5/16"H x 15 9/16"D. We suggest viewing the Specifications document at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM6175SK_EK_C3.pdf - All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We're glad to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes the GE Microwave JVM6175SKSS have a Time Cook button that allows for cooking under 1minute?

Asked 5 years ago by Judy.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer You can enter say 3-0 and push start for 30 seconds but there is no one button for less than 1-minute.

  Answered 5 years ago by rockiezzVerified Purchase

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Q: QuestionI have a ge spacemaker model JMV1443WK02, serial number Fl 907023. Is there a microwave available that will let me use existing framework

Asked 5 years ago by Nita.

• A:Answer Hi Nita - We certainly appreciate your loyalty! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. NOTE: When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionHello! I have a J VM1331WW 003 over the range GE microwave that just died after 24 years. Is there a size compatible GE product that is a convection microwave?

Asked 5 years ago by babyscout2007.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi babyscout2007 - Thanks for reaching out to us! While 24 years is amazing, we are sorry to hear your GE microwave JVM1331WW003 has died. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We suggest GE Profile™ 1.7 Cu. Ft. Convection Over-the-Range Microwave Oven PVM9179SKSS. Take a look at the "Quick Specs" document at the following link to view product and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PVM9179SK_EK_C3.pdf - We certainly appreciate your loyalty! Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionAm electing to replace 14 -year-old Spacemaker XL Over the Range Microwave which is still working. However it is starting to rust along the interior. Is the GE - 1.7 CF Over the Range Microwave with Sensor Cooking a good replacement?

Asked 5 years ago by Lainey.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Black

• A:Answer Hello Lainey - Thank you for reaching out about your microwave. We are happy to help. Model JVM6175DKBB is a great replacement for most standard 30" Over-the-Range microwaves. It has many excellent features to offer. We are always happy to help find the most comparable models if you reach out with the model number of your current microwave. Please let us know if we can be of further help. - John

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have a JVM6175EKES that stopped heating, only two years old, is there a fuse that needs replacing. All other features are working.

Asked 5 years ago by Barbie.

• A:Answer Mine is out too, near 2 year mark. Planned obsolescence. Buy anything not American made.

  Answered 3 years ago by Anonymous

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Q: QuestionWhen measuring the depth of the microwave, does it refer to just the actual box depth or from the back of the unit all the way to the depth that the door handle sticks out?

Asked 5 years ago by MollyD.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Black

• A:Answer Hello MollyD - Thank you for your inquiry; we are happy to help! The overall depth of the microwave model JVM6175DKBB is 15". It does not include the handle. You can view this model specifications including the dimensions here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM6175DK_C3.pdf We appreciate your interest! Thanks for checking. Olga

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat is the interior dimensions of the cabinet? The turntable is 2 inches smaller than the 1.6cuft model, so I am concerned that the cabinet will be that much smaller.

Asked 6 years ago by powerprovider.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Black

• A:Answer Hello Powerprovider - We appreciate your interest and we are glad to assist! The microwave model JVM6175DKBB oven cavity dimensions are: 20-31/32" W x 9-3/8" H x 14-3/16" D. We hope this helps. Thanks for checking. Olga

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes it have a sound off feature?

Asked 6 years ago by Karen.

• A:Answer Hello Karen - Thank you for your interest; we are happy to help! This microwave model has the Mute On/Off feature. We are glad you checked. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionTHE PANEL DOES NOT ILLUMINATE , IT IS DIFFICULT TO SEE IT. THE DISPLAY BUTTON WHEN IT IS PRESS FOR OVER 3 SECONDS ONLY AFFECTS THE CLOCK. IS THIS DEFFECTIVE OR THE WAY IT IS. ALSO THERE WAS NOT OWNERS MANUAL INCLUDED IN THE DELIVERY.

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi there, We are sorry to hear about your difficulties in viewing the control panel on your microwave. We can understand that this must be frustrating. This model does not have back-lit controls, therefore adjusting the display brightness will only affect the clock. If you would like to view your Owner's Manual, you can do so through this link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40763.pdf - We hope that this helped! Thank you so much for your question. -Michael

  Answered 6 years ago by GE Answers

  
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Q: QuestionHi, I have a GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate Model:JVM6175EKES SKU:5268702 and need to replace the light bulb. Which is the correct light bulb to order.

Asked 6 years ago by Alicia.

• A:Answer Hi Alicia, In order to search for parts, we would need the complete model number of your unit. You can find that complete model number, and then click on the appropriate model through this link: https://www.geapplianceparts.com/store/parts/KeywordSearch?q=JVM6175EKES - Also, if you are wanting to replace the cooktop lights on your microwave, you should be able to do so. However, if a light has gone off in your microwave interior, this would more than likely call for a technician's help. We hope that this helped! Thank you very much for your question. -Michael

  Answered 6 years ago by GE Answers

  
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Q: QuestionHello, our GE Spacemaker xl1800 handle broke and we are going to replace it. In the short video, it states the bottom of the microwave should be 30inches above the range. Is that correct? The one we have now is about 18inches above. Replacement model?

Asked 6 years ago by PbSand.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hello PbSand. Thank you for your interest. We are glad to assist. Over-the-range microwaves require a minimum 66" mounting height from the floor to the top on the microwave. The 66" minimum from the floor dimension will allow approximately 14"-16" between the cooktop and the bottom front of the microwave. Although we no longer make your model, we do have a variety of great new models available. We normally do not suggest an exact replacement because all of our 30" Spacemaker over-the-range microwaves are designed to be installed in the same standard upper cabinet space (30" min. width, 12" min.-13" max. depth, 66” min mounting height). The height and depth of the models may vary slightly, but any of our new models will work in your current space. The JVM6175SKSS is a great replacement model. We hope this information is helpful. Olga

  Answered 6 years ago by GE Answers

  
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