Questions & Answers

Q: QuestionNeed to replace a GE JVM 3670SK06 over range microwave vented outside with a filler kit to cover the 36" opening - not sure kit would work for a newer model. May need replacement all with installation. Pls suggest a good replacement for all and $ cost.

Asked 3 years ago by Bpriz.

• A:Answer Hi - Thank you for your interest in a new GE Appliances microwave. This is a great model to consider as a replacement with respect to capacity and features. As you have discovered our current models fit in a 30" wide opening. You will also need the JX36BSS filler kit to fill in the additional 3" opening on each side of the microwave. Please contact the store directly for pricing information for the products and installation. We wish you all the best! Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow many lights are underneath for lighting the range top. How bright are the lights that are there. A picture of the underneath would be helpful.

Asked 3 years ago by Microguy.

• A:Answer Hi - Thank you so much for your interest in a new GE Appliances over-the-range microwave. This model offers a single light to provide lighting for the cooking surface below. We are glad you checked with us. Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwe are replacing our obsolete model # jvm1850sh rear top venting which we turned around to vent out the front .We'd like to replace it with a GE jnm7196skss which has a recirculating fan. Would this work for us? Thank you

Asked 3 years ago by flipandcurly.

• A:Answer Thank you for asking this great question! Depending on the space available, this jnm7196skss should work well as a replacement unit! Please keep in mind that this microwave is roughly 1/4th of an inch deeper than your current unit, as well as 1/10th of an inch shorter. We hope this helps, and if you need any additional information, please reach out to us on social media. All the best – Matthew@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have this microwave which is vented for outside but some reason the air comes out from top too is this normal?plus now and then i do see grease on the top and i did check outside the house the air is venting out tooo so why is this throwing air inside

Asked 3 years ago by Umer.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - White

• A:Answer All I can say is that it is NOT normal for me. Ours is vented from the outside and as far as I can tell, little or no air is coming out from the vent.

  Answered 3 years ago by RicTheGVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes the height measurement include the overhang of the light or is light in addition to the 16 1/2" H ?

Asked 3 years ago by Brian.

• A:Answer Hello and thank you for inquiring about this great microwave! We're happy to let you know that the height measurement does include the overhang of the light. 16&1/2" is the total height of the unit. If we can answer any additional questions you have, please come back, and let us know as we're always happy to help. -Kacie@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi.. Is model # jnm7196sk3ss and model # jvm7195skss The same unit? Can the second model # listed fit in the same place if I remove the first model listed? Thanks.

Asked 3 years ago by James.

• A:Answer Hey there and thanks for this great question. While these units aren’t exactly the same, they do have the same dimensions and will fit in the same space. If we can help with anything else, please let us know! Thanks for being part of the GE Appliances family. -Gina@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionhow much does it cost for installation

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer You can do yourself if you are hands-on. I did mine.

  Answered 3 years ago by User1

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there any help to replace old microwave if I by this new microwave

Asked 3 years ago by Anonymous.

• A:Answer You can have it installed by BestBuy. They will remove and haul away the old one and will install the new one. It costs a little extra but worth it.

  Answered 3 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat kind of lighting is underneath what type bulbs?

Asked 3 years ago by Rich.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - White

• A:Answer Hello - Thanks for reaching out about this microwaves light source. The cooktop lighting uses a three setting (Bright/Night/Off) Halogen light bulb (WB36X10213). The interior lighting uses an incandescent light bulb (WB36X10003). We sure hope this helps! Have a great day. -Shayla@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat color is the handle?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Steam Cleaning - Black Slate

• A:Answer Hey there, Thanks for reaching out to us today. The handle color is Black Stainless. We hope all is well! Mike@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the dark part around the door/control pad black or dark gray on the stainless steel model?

Asked 3 years ago by Jay.

• A:Answer Sort of a dark gray color. The only true black is the area for the clock/status display. From a distance it does look black.

  Answered 3 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI have a 36" MW now does this some with side panels and if not how do i get them?

Asked 3 years ago by B.

• A:Answer We appreciate your interest in this wonderful microwave. We have an optional filler kit that can be purchased separately and is model JX36BSS. We’re here if you have any additional questions. -Gina@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a 29 1/2 × 16 1/2. Will this one fit

Asked 3 years ago by Sean.

• A:Answer Yes, but it is only 15 1/2

  Answered 3 years ago by BestBuy

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI need to replace my GE over the range microwave. Model no. JVM1950SR1SS. What models are suitable replacements with the same dimensions? Thanks

Asked 3 years ago by Harry.

• A:Answer Almost all over the range microwave have similar dimensions. The difference s are often in the wall mounting bracket’s. You will likely have to remount the new dedicated bracket that comes with your new unit as the old may not fit.

  Answered 3 years ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI need to replace my GE microwave JNM1953SF1SS whose dimensions are 16.5 x 29.75 x 15.50 What do you recommend? It "just" fits in the cabinetry space with no room to spare.

Asked 3 years ago by Melle.

• A:Answer Hello there, thank you for taking the time to reach out with this excellent question. Both of these microwaves have similar dimensions, but we would recommend double checking the installation instructions to make sure all clearance requirements can be met. More information on this can be found on page 7 of the installation instructions, linked here: https://files.bbystatic.com/D8505xASz7TWU7wUCScjfA%3D%3D/b742e252-a892-463f-b5c2-0900348def56.pdf - We hope this helps, and please feel free to reach out with any additional questions you may have for us in the future. -Elliot@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis this the correct model to replace the GE Adora with serial number of TV223879B?

Asked 3 years ago by Ronin.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - White

• A:Answer Hello. Thanks for checking with us! Model JVM7195SKSS would be the closest replacement, but all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWE CURRENTLY HAVE PVM9195DF1CC AND WANT TO MAKE SURE WE GET A COMPARABLE REPLACEMENT. PLEASE LET ME KNOW AS SOON AS POSSIBLE. THANKS BEBE

Asked 3 years ago by BEBE.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - White

• A:Answer Hi there, thank you for the question. The dimensions of this replacement is quite similar, with the notable difference of it being about 1/4" shorter than you previous unit. As long as all of the clearances and installation requirements are met, this microwave will work wonderfully. We recommend checking out the installation instructions, especially page 7, for more information. This can be found here: https://files.bbystatic.com/D8505xASz7TWU7wUCScjfA%3D%3D/0a7b21f9-9d0c-4603-92ac-485d94d13f8d.pdf - We hope this helps, and please feel free to reach out with any additional questions you may have. -Elliot@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do you unlock the microwave after control locking it

Asked 3 years ago by Joyce2l.

• A:Answer Hey there! To lock or unlock the microwave, simply press and hold Set Clock for about 3 seconds. You’ll know the microwave is unlocked when LOCKED disappears from the display. We hope this helps! If you need anything else, we’re always here for you. Have a great day. -Gina@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionkey pad not working

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black

• A:Answer Hello- Thanks for reaching out. We are sorry to hear you are having this issue with your key pad. We are happy to help! Your microwave has a Child Lock-Out feature that might be set. Press the Set Clock for about 3 seconds. Please review page 14 in your manual. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000093-1.pdf&_ga=2.109551233.565078115.1653323981-286710438.1648489339&_gac=1.220455468.1649717591.EAIaIQobChMImZ3M7YyN9wIVnGxvBB01OgI6EAAYASAAEgI88_D_BwE If you still have issues, please reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question