Questions & Answers

Q: QuestionWhere is the microwave manufactured?

Asked 1 week ago by Anonymous.

• A:Answer All microwaves are manufactured globally. GE Appliances products are designed by GE Appliances engineers in the United States. Many are manufactured in the U.S. and others are made globally to our specifications. The country of origin is shown on the rating plate as well as the packaging.

  Answered 1 week ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionLooking to replace a kenmore over the range microwave model 721.80513600 with a GE microwave that is the same size. What do you recommend

Asked 1 week ago by Anonymous.

• A:Answer We aren't able to locate the measurements for your previous model, so we're unable to confirm an exact replacement. However, you can check out the dimensions and requirements for any of our models by checking the installation instructions, which can then be used to compare to your current setup. The instructions for this model can be found by clicking on "Features" then scrolling down the page on the right, then the link will be under "Installation Guide."

  Answered 1 week ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionLooking to replace HvM1750SP2SS GE Microwave. Which is the current replacement model.

Asked 2 weeks ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer We recommend model JVM7195RWSS, it shares similar dimensions and features. You can find more information on the installation manual here: https://files.bbystatic.com/onSj2jVEBF7xGjRrHuwaow%3D%3D/452876b1-105d-4cf5-803b-a03e187392ce

  Answered 1 week ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI never received a owners manual how can I get one?

Asked 3 weeks ago by Jojo.

• A:Answer As part of our ongoing effort to be better ambassadors of the environment, we no longer offer printed literature such as Owner’s Manuals. By moving to electronic-only delivery formats, we not only do more to preserve the environment, we also ensure that only the latest version of the document is provided to you. You can view the Owner's Manual by clicking the ‘From the Manufacturer’ tab and scrolling all the way down on the page, you will see a link that says Use and Care Manual.

  Answered 3 weeks ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI am replacing JVM7195ek3es would like to know current replacement model number. Thank you

Asked 3 weeks ago by Rick.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer We suggest calling our sales team to assist you with comparable units at 1-800-430-1757.

  Answered 3 weeks ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIt's included mounting bracket for installation?

Asked 1 month ago by Sandy.

• A:Answer Yes, the microwave includes the mounting bracket.

  Answered 1 month ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDo you install microwaves

Asked 1 month ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Please enter your zip code on Best Buy's product page for this model to check for the availability of installation services in your area. You can also call Best Buy at 888-237-8289 for assistance with delivery and installation.

  Answered 1 month ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHas anyone elese noticed that this microwave is abnormally loud during normal use? Ours has been obnoxiously loud from day one. I turned the exhaust fan for ductles instalation so that's not an issue.

Asked 2 months ago by Brooks.

• A:Answer It can be normal to notice certain sounds when the microwave is in use. This is due to the internal fan operating automatically. You may notice the internal fan run continue to run for a few seconds after the microwave cycle is complete, even if the door is opened. You can view more information by checking our article titled "Microwave - Normal Operational Characteristics" on our GE Appliances website.

  Answered 2 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat replaced Jvm1850sm4ss

Asked 2 months ago by Anonymous.

• A:Answer JVM1850SMSS does not have a direct replacement. A lot of our newer over-the-range microwaves share similar design. JVM7195SKSS is a great choice, it shares a lot of the same cooking features with your previous model and will fit your space.

  Answered 2 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this model come with a trim kit?

Asked 2 months ago by Anonymous.

• A:Answer This model does not come with a trim kit. You can find more information on the installation manual here: https://files.bbystatic.com/IWRKFwfDvJrx6nVe9qcPEw%3D%3D/Installation%2BGuide

  Answered 2 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi, I need to replace our microwave GE model # JVM1790SK 01. Can someone advise me on a comparable replacement please. Thank you.

Asked 3 months ago by Jb.

• A:Answer We recommend model JVM6172SKSS, it shares the same capacity and similar dimensions as your current unit. You can find this model here: https://www.bestbuy.com/product/ge-1-7-cu-ft-over-the-range-microwave-with-convenience-cooking-controls-stainless-steel/J7645SJYRR

  Answered 2 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionmy ge microwave pvm9195sf1ss is not heating. the turn table turns, the lights are working. do i need a new one? please inform me of the latest numbers

Asked 3 months ago by micro.

• A:Answer From the description of your problem, we recommend scheduling a service appointment with an approved technician. You can call 833-426-3393 to schedule with Bodewell technicians.

  Answered 3 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow much do you charge for replacement ( removing the existing one and installing the new one)?

Asked 3 months ago by Ali.

• A:Answer When you purchase directly from GE Appliances, our authorized agents will deliver your order for one low cost, and install your appliances quickly and safely. We'll move your old microwave to a different location in your home or haul-away for recycling at no additional cost to you. If you are purchasing from a retailer directly, please contact them for information on the installation process.

  Answered 3 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs it possible to change the cook top light from halogen to LED?

Asked 4 months ago by HaroldM.

• A:Answer We do not advise the replacement of halogen bulbs to LED.

  Answered 3 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen this microwave is cooking, can the timer be used at the same time to time something else ?

Asked 4 months ago by Anonymous.

• A:Answer This microwave has a Timer On/Off feature. This operates as a minute timer and can be used at any time, even when the oven is operating.

  Answered 4 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhich microwave do I get to replace a GE Model# JVM3160RF4SS?

Asked 4 months ago by Anonymous.

• A:Answer The JVM3160RFSS model microwave is still available. If you have interest in a model with advanced cooking features like "Sensor Cook, the JVM7195SKKSS is a model to consider. Our sensor cooking functions are easy to use and gives great cooking results. The sensor detects a burst of steam from the food item and determines the amount of time and the power level needed to finish cooking the item. Our over-the-range models fit in a 30" wide opening and we always recommend you use the mounting hardware and bracket packaged with the microwave.

  Answered 4 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes the control panel light up?

Asked 5 months ago by terry.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer This microwave has the LED clock, but does not have back lit controls.

  Answered 4 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the actual difference between models JVM7195RWSS and JVM7195SKSS?

Asked 5 months ago by Brian.

• A:Answer The main difference would be the color of the door. The JVM7195RWSS has a stainless steel and black door while the JVM7195SKSS has a stainless steel and gray door. John@GEAppliances

  Answered 5 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this microwave have a click?

Asked 5 months ago by Suzanne.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer It is normal to hear clicks or relays after starting the cycle. You may also hear them after pressing Start but before the appliance actually starts running. -Nancy@GEAppliances

  Answered 5 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)