Questions & Answers

Q: QuestionI am looking to replace a GE over-the-range microwave, model number JVM1752SP2SS. What are the existing specs (capacity, wattage) and what would be a good replacement? Thanks!

Asked 3 years ago by Charles100.

• A:Answer I would recommend getting a similar sized replacement as it will significantly make the installation easier.

  Answered 3 years ago by GEMicrowaveOven

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Q: QuestionI am looking for an over the range microwave with a backlit control pad. The one I have from LG I can't read at all. Do you have one that would fit my needs.

Asked 3 years ago by Fourplums.

• A:Answer Hello there, we appreciate you reaching out to us. We're sorry to say we don't have any microwaves with a backlit control pad. We apologize for any inconvenience and we're wishing you the best. Please let us know if there's anything else we can do for you. - Guy@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI currently have model Model PNM9216SKSS - but it is not currently installed to vent outside through the oven back. Is this one a good replacement or should we re-install Model PNM9216SKSS with an exterior vent?

Asked 4 years ago by Anonymous.

• A:Answer Hello- We appreciate your question and are happy to help! Yes, this model would be a good replacement. This model can be vented externally or you can turn the blower motor around and recirculate it. If you have any questions in the future, please let us know. We are here to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this have Chef Connect feature?

Asked 4 years ago by MPMP.

• A:Answer Hey there, we appreciate your interest in our lovely microwave. We're sorry to say this particular unit doesn't have a Chef Connect feature, but model PNM9216SKSS is a similar unit that does if you're interested. We hope this helps and we're wishing you the best. We'd love to see you in our GE Appliances family! - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHi - I need to replace model #JVM7195SF1SS. This seems like the best replacement. Is that correct? Thank you!

Asked 4 years ago by Barbh.

• A:Answer Hey there, we can't thank you enough for your loyalty and we appreciate you relying on us to help. All 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We just suggest using the mounting bracket of your new microwave. With that said, we feel that model JVM7195SF1SS will serve as an excellent replacement for you. We hope this eases your mind and we're wishing you the absolute best! We're glad to have you in our GE Appliances family. - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes the range micro assesory filter kit JX36BSS fit GE microwave JVM71955KSS or JVM617755KSS

Asked 4 years ago by Barbie.

• A:Answer Well when I googled "GE JVM7195SKSS accessories", GE site shows JX36BSS as an accessory available for the JVM7195SKSS microwave. https://products.geappliances.com/appliance/gea-specs/JVM7195SKSS/parts

  Answered 4 years ago by DemiurgeVerified Purchase

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Q: QuestionI need to replace my GE JVM6172SK1SS. Which model will work?

Asked 4 years ago by Anonymous.

• A:Answer Hello. We appreciate your loyalty as a GE consumer in wanting to replace your old model with another of our microwaves! We are glad to advise that all of our 30” over-the-range microwaves have approximately the same width; as a result, any model of this type can replace a former model. JVM7195SKSS is one of our many 30" over-the-range microwaves that would work as a replacement. You would need to make sure to use the mounting bracket that comes with the new model, as they are model specific. We hope this information is helpful; thanks for being part of our GE Family, and best wishes! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI am looking for a Microwave GE profile to replace my current model JVM1870S02. It is a built in microwave to be over the range. All my appliances are GE Profile, so I really would like to keep using this brand. Thanks

Asked 4 years ago by Angelica.

• A:Answer Hi there - We really appreciate you being a loyal member of our GE Appliances family and are so glad you’ve reached out to us for help! We suggest you consider the JVM7195SKSS or PVM9215SKSS which are very similar in features to your existing unit. We're always happy to answer any questions you may have. Thanks again for being a loyal customer! We are confident that your new microwave will serve you and your family well. -Sharon@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this microwave have surface lights underneath to brighten the range below? Thanks!

Asked 4 years ago by Tina.

• A:Answer Hey there, and thank you for reaching out to us about this over-the-range microwave! This unit does indeed have a halogen light to illuminate the range below, and we are confident the microwave would be a wonderful addition to your kitchen. If you have any other concerns or questions, we're always glad to help. All the best! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questiondo u have this microwave in the clarksville in store

Asked 4 years ago by donald.

Q: QuestionDisplay is showing Sensor Error. What can be done?.

Asked 4 years ago by Anonymous.

• A:Answer Hello- We are so sorry to hear you are having this experience. Sometimes shutting off the circuit breaker or fuse that supplies power to the microwave oven for a couple minutes will clear the fault, error or function code. However, there are some cases when service may be required. If the reset doesn't resolve the issue, please reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI have purchased the Model:JVM7195SKSS microwave and need an accessary trim kit for the 30" microwave because it will be replacing a 36" GE Profile microwave. Which GE - 36" Over-the-Range Microwave Accessory Filler Kit should I purchase?

Asked 4 years ago by JJJG.

• A:Answer Hello- Congratulations on your new microwave. This is a really nice model! The JX36BSS is the kit you will need. This will allow a standard 30” microwave to fit into a 36” opening. We hope this helps! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionLooking to replace GE model # JVM3670WF001. What GE models would easily swap out? Since I am filling a 36" opening I need units that are compatible with GE - 36" Over-the-Range Microwave Accessory Filler Kit - Stainless steel.

Asked 4 years ago by GilS.

• A:Answer Hi - Thank you for your interest in this beautiful feature-packed over-the-range GE microwave. With the use of the approved optional filler kit - JX36BSS, this model is designed and approved to replace your existing 36" wide model microwave. This model is a great choice and will be a beautiful addition to your kitchen. We appreciate your loyalty to our brand! Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHow much does this microwave weigh?

Asked 4 years ago by JELJEL.

• A:Answer Hello, and thanks for your interest in this microwave! We appreciate you reaching out to us and can advise the net weight of the microwave is 55 lbs. We hope this over-the-range unit will be a good fit for your home! We are happy to help with any other questions or concerns. All the best! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this microwave have a light that turns on when you open the door? The light in this one only goes on when cooking. The microwave is Jvmsk3ss. It is brand new.

Asked 4 years ago by Joyce.

• A:Answer My GE Profile Microwave is Model number JVM7195SK6SS and the light turns on when I open the door. I searched for your model number and couldn't find an exact match. However, when you open the microwave door and look at the same sticker where your model# was located you should see a QR code. Your mobile phone's photo app should recognize the QR code and offer to take you directly to your microwave's page on GE's website. See if they have a video or perhaps the manual addresses the light. I too would expect any microwave with a light to turn on when you open the door.

  Answered 4 years ago by MaricopaDadVerified Purchase

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Q: QuestionMy old Kenmore microwave was 36 inches wide. I have ordered a GE JVM7195SKSS microwave which is 30 inches wide. I have ordered the 36 inch over-the-range microwave filler kit. How difficult is it to attach the filler kit?

Asked 4 years ago by MichaelN.

• A:Answer Hi - Thank you for choosing a new GE microwave for your home. The step-by-step instructions for the installation of the filler kit does come with the kit and is available online. It does not appear to be difficult to install. You will install the filler kit on the microwave prior to the installation of the microwave itself. If you have additional questions or concerns, reach out to us on social media. All our best! Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questionwhat is the difference between jvm6175ssk2ss and jvm7195skss, im looking to replace my jvm6175ss2kss with jvm7195skss will i need to change the mounting bracket?

Asked 4 years ago by tom.

• A:Answer Yes, if its not exactly the sane, i think you need to replace of what came with it. But its easy, just use the template

  Answered 4 years ago by CarbonVerified Purchase

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Q: Questionlooking to replace my jvm6175ssk2ss, will this unit use the existing mounting bracket ?

Asked 4 years ago by tom.

• A:Answer yes

  Answered 4 years ago by SuperProductVerified Purchase

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Q: QuestionHello. THe vent bracket and flap that came in this this microwave (JVM7195SKSS) is bent and after many attempts I cannot get the flap working freely. THe old vent bracket doesn't fit and there does not seem to be a generic version that will fit.

Asked 4 years ago by marmich.

• A:Answer You might need to purchase a replacement vent directly from GEappliances.com if the flap is too pinched to move - if you need the flap. My old microwave that came with the house did not have a vent bracket at all - it simply blew air into the cabinet space above it and ultimately out the exhaust vent - not ideal but in hindsight I didn't notice anything bad in the short 2 years the old microwave worked. My new microwave is the same as yours and I now have a working flap installed, and on windy days I can hear it slapping around. Two take-aways from that. 1. It does block outside air from back-drafting into the house (my house's vent has a screen on the outside but no flap). 2. The metal microwave flap can be noisy at times. If your house has a flap externally then you probably don't need the microwave's flap. When I installing my microwave I noticed its vent was much smaller than the large gap in the cabinet above it. Instead of somehow joining the two sizes together I used double-sided tape to attach foam insulation on top of the microwave - surrounding the microwave's exhaust and as wide as the cabinet gap - which creates a seal against the cabinet above it so exhaust from the Microwave has nowhere to go but directly through the house's exhaust vent.

  Answered 4 years ago by MaricopaDadVerified Purchase

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