Questions & Answers

Q: QuestionDoes this come with a rack? (To cook 2 items at once) My manual said it does but didn't come on box.

Asked 8 years ago by Laurie.

• A:Answer Hello Laurie - This model does not have the ability to use a rack. - TREY@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionIs the delivery fee IN ADDITIION to the installation fee???

Asked 8 years ago by ron.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Bisque

• A:Answer Yes

  Answered 4 years ago by GmaB

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Q: QuestionI am replacing a unit with outside vent, can this be vented externally also?

Asked 8 years ago by ron.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Bisque

• A:Answer Hi Ron- Thanks for considering our GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195DKCC! Yes, the microwave is shipped from the factory to vent out the top (vertically), but can also be vented out the rear (horizontally). See the following link for more details: http://products.geappliances.com/appliance/gea-support-search-content?contentId=17416 - You can also view the Installation Instructions online at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - You'll love the dark gray, easy clean enamel interior with steam clean option. Messes inside the microwave are easy to wipe away after steam loosens food grime. Keep in touch and let us know your favorite feature! SUE@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionWhat is the soundlevelof the fan? noise

Asked 1 year ago by Armando.

• A:Answer Hi GE. CFM is not the sound level. Answer is wrong

  Answered 10 months ago by Anonymous

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Q: QuestionIs there an on-line owners manual?

Asked 2 years ago by Bosco.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Yep

  Answered 2 years ago by OldGuy

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Q: QuestionWhere is the filter for my jvm7195skss Microwave? I do not see any doors inside my microwave

Asked 3 years ago by Gail.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer On thé bottom there are two openings

  Answered 3 years ago by JalilVerified Purchase

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Q: QuestionLooking to replace Model number: JNM1541SM2SS....which model(s) do you recommend

Asked 4 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hello- Thanks so much for your loyalty to our brand. We will be happy to help you find a great replacement model. Your current model is 1.5 cubic ft. and 950 Watts and the dimensions are 16 1/2 H x 29 7/8 W x 15 1/4 D. This model would be a good replacement. https://www.bestbuy.com/site/ge-1-7-cu-ft-over-the-range-microwave-stainless-steel/5268301.p?skuId=5268301 We hope this is helpful! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHi. I need to replace my GE microwave oven model JVM1870SK03. Will this model be a good replacement? My repairman said to get a microwave with the dimensions of 16" by 30". Thank you.

Asked 4 years ago by Debi.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi there, we appreciate you reaching out to us for help. Yes, we're pleased to inform you this microwave should serve as a great replacement! All 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We just suggest using the mounting bracket of your new microwave. We hope that's what you wanted to see and we appreciate your loyalty to us. - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI am replacing an old Kenmore microwave hood combination. Model 665.60652. Will this model GE 1.9 cu ft over-the-range microwave fit and is it comparable strength and size?

Asked 4 years ago by 0228.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hello, thank you for your question. While we cannot speak to your previous microwave, the dimensions of this microwave are 16-5/16" x 29-7/8" x 15-9/16" (HxWxD). If you would like to read more about the installation process of this microwave, we recommend you check out the installation instructions, linked here: https://files.bbystatic.com/D8505xASz7TWU7wUCScjfA%3D%3D/b742e252-a892-463f-b5c2-0900348def56.pdf Additionally, if you would like to read about the features and functionality of this microwave, we recommend you check out the owner's manual, linked here: https://files.bbystatic.com/KyJEc%2F0V0livL%2F9EqXfSTQ%3D%3D/978f14a7-c87a-4bfc-9ab8-cb014f896ff8.pdf We hope this helps! -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this model have a zero clearance door? Several GE microwaves come up in the search for zero clearance microwaves but are not true zero clearance door models.

Asked 4 years ago by Regina.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer It is not quite a true zero door but very close. Maybe a half inch over the side.

  Answered 4 years ago by RangeVerified Purchase

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Q: Questionhow to turn off clock?

Asked 4 years ago by ann.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hello Ann - Thank you for your curiosity on this excellent microwave. Model JVM7195SKSS has a button for this specific purpose. Hold down the Display On/Off button for 3 seconds to toggle the clock on and off. Keep in touch! - John@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionInstalled myself Took very long time But came out fine open door when done and wrong interior no recessed turntable bought jmv7195skss what I have is jvm7195sk5ss so what do I have? Cant find that model anywhere

Asked 5 years ago by wronginteriornonrerecessedturntable.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi -Thanks for choosing GE! We are glad to hear you were successful in completing the installation. Models jvm7195skss and jvm7195sk5ss are the same. When the model is manufactured, the extra number is placed on the appliance rating plate and product registration card only. This number is used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, this is used as an identifier for the specific microwave. If the turntable is missing, please reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm - We're glad to have you in the family and apologize for any inconvenience this has caused. Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have a model JVM6175sf1ss and need replacement. Recommendations.

Asked 5 years ago by SWEDE.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi SWEDE- We certainly appreciate your loyalty and for the opportunity to provide assistance with a replacement microwave. We suggest GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS (easy-clean, dark gray enamel interior with steam clean option) or GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175YKFS (fingerprint resistant stainless). All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We’re glad to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this microwave have a light timer? ( Turn on and off at a specified time)

Asked 5 years ago by Ron.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer I understand your question as a programmable surface light ( light facing range below) to turn on/off - the answer is no. The light turns on/off by manually pressing the surface light button, there are multiple, I think 3, brightnesses.

  Answered 5 years ago by ScottVerified Purchase

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Q: QuestionWhat would be a direct replacement for my jnm1541sn1ss over the range microwave (or close to it)?

Asked 5 years ago by Eric.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi Eric - We suggest GE - 1.9 Cu. Ft. Over-the-Range Microwave Model JNM7196SKSS. This model is assembled at the factory for recirculating (non-vent) similar to your current model JNM1541SN1SS. Model JVM7195SKSS is the same except assembled at the factory for outside venting. Conversion to recirculating would be required. We certainly appreciate your loyalty! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionMy current GE microwave Model is JVM7195EF1ES, purchased in 2016, is no longer working. I was wondering if THIS Model JVM7195EKES is the updated model for my original microwave. If it will fit into the same space. Thanks for your help!

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer Hi - Yes! the current model is GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195EKES. Exterior dimensions are the same. This model has a dark gray, easy-clean enamel interior with Steam Clean option. Play Video: https://www.youtube.com/watch?v=wSIh-YJSlt0&list=PLX8_V2wHGuhntzHGB3F5dEMg4YMkWMcxt&index=2&t=0s - We certainly appreciate your loyalty! Keep in touch at GEAppliances.com - Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI just purchased this model and find the interior lighting very dim and almost impossible to see anything thru the door. Is there a way to replace the incandescent cavity light with a halogen? My old GM microwave (jvm7195sf1ss) had halogen in the interior

Asked 6 years ago by Gunner84.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hello, thank you for reaching out about this microwave. We appreciate your comments about the design of the microwave. Changing the interior bulb would be considered modification and we do not recommend changes or redesign to our appliances by the consumer on a new product. Each brand of our products is designed, tested and manufactured to specific specifications. Additionally, the interior bulb is not consumer replaceable. -Chris

  Answered 6 years ago by GE Answers

  
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Q: QuestionHow can you say it will blow out vents at top of door when there are no vents. Your service is unacceptable in getting someone out to fix this and the stove installation - over 3 weeks for a new service call on new appliances. You need to fix service.

Asked 6 years ago by Yotel.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi Yotel - The microwave oven is designed for adaptation for the following three types of ventilation: 1. Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). If the model is converted to recirculating and not vented to the outside, the air will be recirculated through a disposable charcoal filter (included) that helps remove smoke and odors. You will feel airflow from vents located on top just above the door. If your cabinets are deeper than 13", you may not be able to see the vents. We suggest to view the illustration on pages 11 of the Installation Instructions at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Also, we are sorry to hear of the service delay. This is frustrating we know. So that we can review this with you, please reach out to us at GEAppliances.com (Contact Us page). We look forward to hearing from you soon! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhy does the vent blow smoke into my Living Room? How do I get Best Buy to answer their phones and schedule the repairs promised?

Asked 6 years ago by Yotel.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Sounds like you have an installation issue. My understanding is that service is handled by the Geek Squad. Sorry I cannot be of further assistance.

  Answered 6 years ago by cbentzVerified Purchase

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