Questions & Answers

Q: QuestionWhat is "Steam/Clean" on front touch panel?

Asked 4 years ago by WifiPrinterconnect.

• A:Answer Hi - We appreciate your interest in a new GE over-the-range microwave. The Steam Clean feature is a convenient and easy-to-use feature to help remove cooked or dried on food soils from the interior of the microwave by generating steam to re-hydrate dried spills/splatters making them easier to remove. To use - 1) Press the Steam Clean button. 2) Fill a microwave safe bowl with 1/4 cup of water. 3) Press Start. - Once the cycle is complete, carefully remove the turntable and turntable support and wipe out the inside of the oven cavity with a paper towel or soft cloth and that's it. One more way to allow you to spend less time in the kitchen cleaning. We do hope you choose this lovely GE microwave for your home. Kind regards - Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionThe max depth is 13 inches. Why? Our cabinets are 13.5, don't really want a whole bump out part that would have it sticking way too far out. Is there any recommendations for this depth or ways to adapt?

Asked 4 years ago by Prospectivebuyer.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer It doesn’t stick out as far as you might think. Doesn’t bother us at all. Very happy with the purchase

  Answered 4 years ago by JLRCINCYVerified Purchase

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Q: QuestionI am replacing a GE SCA1001KSS 02. Would this microwave would have the same dimensions to replace the one mentioned above? Also, would the screws holding the microwave would fit this one? Thank you in advance.

Asked 4 years ago by Jorge.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hello- Thank you for your question. We are happy to help! The microwave isn't going to have all the same great features as your Advantium but it will still fit in the same place. However, the mounting hardware is not the same and you'd need to install the mounting bracket that comes with the microwave to install it. If you have any questions in the future, please let us know. We are here to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionThe light inside the microwave is not very dim. I have a hard time seeing the food cooking. Is there a way to brighten the inside?

Asked 4 years ago by jvgg.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hello. Thanks for reaching out about your microwave! We understand that not being able to see your food while cooking is inconvenient, and we apologize for that. It is normal for the light to be dim while operating your unit at power levels other than high. If you change the power setting, the light should adjust. We hope this helps, and if you have any additional questions, please reach out. We are happy to help!- Kianna@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionLooking to replace my GE microwave model # JNM1851SM4SS that stopped working. Would this be a good replacement or what would be the recommended replacement?

Asked 4 years ago by Canchez.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Looking to replace GE JNM1851SM4SS, is this model & size still available. ?

  Answered 11 months ago by Anonymous

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Q: QuestionHi! Can this be mounted under cabinets, not over the range? If so, can you recommend the correct mounting kit? Thanks!

Asked 4 years ago by wvdive.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer The microwaves of this type are installed under the cabinets. The fact that it is over the range is a generality and not a requirement.

  Answered 4 years ago by GEMicrowaveOven

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Q: QuestionI have purchase all stainless steel item for my kitchen. I am looking to put an over the stove microwave. Are the measurement a standard. I am new to this ?Any input you supply will be helpful.

Asked 4 years ago by Mari.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hello. We appreciate you considering this beautiful microwave for your kitchen. The measurements are 16 5/16 in. H x 29 7/8 in. W x 15 9/16 in. D. Please reach out again should you have any additional questions. Have an amazing day! -Gina@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI have to replace a GE Monogram ZMC 1090BV 002. The dimensions listed for the microwave are (W X H X D) 26.75 X 18.625 X 16.375. If the existing trim is removed, the space available is 30 X 24.5 X 17.5. I need a microwave and installation services.

Asked 4 years ago by Radha.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hey there, and thanks for reaching out! We appreciate your interest in a new microwave, and know how important finding one to fit your space is. The model you asked this question on, JVM7195SKSS, is an above-the-range microwave with dimensions of 16 5/16 H x 29 7/8 W x 15 9/16 D. If you are interested in another Monogram microwave, we unfortunately don’t currently have a replacement comparable to your old model that will also fit your existing opening; we regret any inconvenience this may cause. If you’d like to view some options and see if making changes to your space to accommodate a new unit would work, we do have models like ZSB9121NSS (20 ¼” H x 26 ¾” W x 21 1/2 “ D) and ZEB1227SLSS (13 5/8” H x 24 1/2 “ W x 19 ¾” D, compatible with a built in kit under ZX2130SLSS that would bring the width to 30”) that may be a good fit for your needs. We do advise using the trim that comes with a new microwave, rather than the existing trim. You may need to inquire with the dealer you purchase the unit from regarding installation. We hope this information is helpful, and are glad to assist if you have any other concerns or inquiries. All the best! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWill the bump out kit I currently have installed for my GE Profile microwave work with the GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Stainless steel JVM7195SKSS microwave?

Asked 4 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Greetings, We appreciate you reaching out and will be glad to answer your question. The awesome thing about our over-the-range microwaves is that they are all designed to fit into 30" cabinet openings. This makes choosing a replacement a breeze. The bump out kit that is compatible with this model is JX15BUMPWW/BB. If this is the model kit you currently have, then it will work. Thanks for asking. Have a wonderful day! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI am looking to replace a GE over-the-range microwave, model number JVM1752SP2SS. What are the existing specs (capacity, wattage) and what would be a good replacement? Thanks!

Asked 4 years ago by Charles100.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer I would recommend getting a similar sized replacement as it will significantly make the installation easier.

  Answered 4 years ago by GEMicrowaveOven

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Q: QuestionI am looking for a direct replacement for a GE JVM61750KWW microwave

Asked 4 years ago by KAJ.

• A:Answer We truly appreciate your interest in our microwaves and are happy to help! The JVM6175DKWW microwave is still being manufactured, and would be identical to your current JVM6175DKWW microwave. However, if you were wanting a microwave with different features that is not a JVM6175DKWW, please feel free to reach out to us on social media and we will be happy to look into this further. You are welcome to contact us any time with questions you may have as we are always here to help! -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWe have an old ge microwave that is over the counter and vented at the top of the microwave outside of the cabinet. Thinking of buying the jnm7196skss but unsure about the venting. Will it vent outside of the cabinet like our old micro? Live in a condo

Asked 4 years ago by Tina.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hello there - Thank you so much for your interest in this microwave! We're happy to help out. This over-the-range microwave does has the option for recirculating (non-vented ductless) ventilation. It would require the use of a Charcoal Filter Kit, which is included in the purchase of the microwave. You would just need to follow the steps for installing for recirculating ventilation on pages 20 through 23 of the installation instructions: https://files.bbystatic.com/D8505xASz7TWU7wUCScjfA%3D%3D/873749db-f7cc-47f6-a6e6-85f440aa17e5.pdf. We hope this answer suits you! Please let us know if you have any further questions - we're always glad to assist. Take care, Kelsey@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI am looking for an over the range microwave with a backlit control pad. The one I have from LG I can't read at all. Do you have one that would fit my needs.

Asked 4 years ago by Fourplums.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hello there, we appreciate you reaching out to us. We're sorry to say we don't have any microwaves with a backlit control pad. We apologize for any inconvenience and we're wishing you the best. Please let us know if there's anything else we can do for you. - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionOn the microwave oven Model # JVJ7195DKWW, what is the distance from the bottom of the microwave to the stove?

Asked 4 years ago by sheena.

• A:Answer Hi there, We're glad to answer your question. It is recommended to have at minimum 30" from the top of the stove to the bottom of the cabinet. The microwave have a height of 16 5/6". If you subtract the 30 from the 16 5/6, then at minimum the distance from the bottom of the microwave to the stove will be 13 1/6". Depending on your setup it could be different. We hope this helps. Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI need to replace a GE Profile OTR microwave model #: PVM2070SMISS. Which current models would fit without having to damage or change any existing cabinets?

Asked 4 years ago by cecilia.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi - We have wonderful news. All of our over-the-range style microwaves fit in a 30" wide opening. We do recommend using the installation hardware and mounting bracket that is included with the new model. Your existing model is a 2.1 cubic foot capacity with sensor cooking functions. We would recommend taking a look at the PVM9215SKSS or the JVM7195SKSS to have similar capacity and sensor cooking functionality. Please reach out to us again if you have additional questions. Kind regards - Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionModel JVM719BLTS black stainless 30" over the range microwave ... what trim kit is needed to fill the space left by our failed 36" GE Profile microwave now that the gap over the stove is 36" and you no longer make that.

Asked 4 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel

• A:Answer Hello - Great question! The side filler kit needed for microwave model JVM7195BLTS is JX36BTS. Thanks for asking. -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes the fan turn on every time the microwave runs, or just when you physically turn it on? We have a GE JVM3160 and the fan runs every time we turn the microwave on - and it's very loud (have to shout to be heard). Looking for something better.

Asked 4 years ago by Egor.

• A:Answer Our fan only turns on when we turn it on. Sometimes I forget to turn it on when I'm cooking and the fire alarm goes off.

  Answered 4 years ago by SarahVerified Purchase

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Q: QuestionI am looking to replace my GE Over the range microwave (Model #JVM3670SK06) with GE Model #JNM719GSKSS. Will this work? The microwave is built-in and is 36" wide. I am thinking that there is a filler (?) around it to make it fit. Can I get that also?

Asked 4 years ago by Jilly.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Thank you for asking about replacing your 36" wide over the range microwave. You will need to replace with a 30" model and then need the optional filler kit as well. We believe you are asking about present model of JNM7196SKSS. The side filler kit needed is JX36BSS. Hope this helps and Happy Holidays. Geoff@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questionthe model I'm replacing is JVM71955FISS, serial # HF209610B. I have a propane stove/oven combo underneath it. It is vented up through the upper cabinet. Am I correct that the most accurate replacement model is the JVM7195SKSS?

Asked 4 years ago by kaspen.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black

• A:Answer Hello - thanks for checking in! You are most certainly correct; this microwave (model JVM7195SKSS) would make a great replacement to your current microwave (model JVM7195SFSS). They are of similar size, carry some of the same features, and are both externally vented (they even both have a non-vented option). If you have any other questions, please connect with us! We are always happy to help out in any way we can. Be well, Kelsey@GEA

  Answered 4 years ago by GE Answers

  
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