Questions & Answers

Q: QuestionI just recently purchased the GE microwave oven 2.0 and my question is is it supposed to be really loud while it’s running the one that I have is so loud it sounds like an engine

Asked 6 years ago by Pambo.

• A:Answer Hi Pambo - Thanks for reaching out to us regarding your new GE Microwave JES2051SNSS. This is one of our most popular models and has not been described as having a "loud engine" sound while operating. When using a power level other than HIGH or 10, the magnetron tube cycles on and off to obtain the lower power. This cycling of the magnetron tube causes this dull thumping, pulsating, or humming noise. A fan where the internal components are located will run continuously while the microwave is in operation to constantly circulate the air to cool the working parts. It is normal for the internal fan for the electronics to continue to run for a few seconds after the microwave cycle is complete, even if the door is opened. This fan does not circulate air in the cavity. We suggest to make sure the microwave is level and has plenty of air space around the case: 3" of clearance on both sides and the top and 1" clearance in the rear. Take a look at the following links- MICROWAVE AIR CLEARANCE - COUNTERTOP ONLY MODELS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21668 - MICROWAVE - ARCING OR MAKING SOUNDS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17875 - If you need further assistance, please reach out at GEAppliances.com/service or call GE Appliance Service at 1-800-GECares (1-800-432-2737); Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: Questionwhat trim kit would work for a GE Microwave model JES2051SN4SS

Asked 7 years ago by tony.

• A:Answer Hi Tony- GE® 2.0 Cu. Ft. Capacity Countertop Microwave Oven JES2051SNSS is intended for countertop use and is not compatible with a trim kit. Select GE Appliance countertop microwaves are Built-In Ready. See BUILT-IN MICROWAVE OVENS: https://products.geappliances.com/appliance/gea-category/microwave-ovens?TYPE=Built-In - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI need to replace a GE Profile JE2160SF03, will this model work? I have an existing trim kit that I don't want to replace.

Asked 7 years ago by Anonymous.

• A:Answer Hi - We certainly appreciate your loyalty. Built-in trim kits are not interchangeable. A trim kit consists of the trim frame, as well as ducts that encase and attach to the microwave inside the cabinet cut-out. It is important to only use the trim kit designed for that model. The comparable model is our GE Profile™ Series 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227SLSS. It is compatible with GE® Required 27" Built-In Trim Kit JX7227SLSS and GE® Required 30" Built-In Trim Kit JX7230SLSS. We suggest to view Quick Specs at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227SL_BL_R2_17.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHi, I am looking to replace my GE JE1590SH 02 microwave with this one. It has a 30x21 inch built-in trim kit. Do you know if the trim kit will fit this model? If not, which GE model should I buy?

Asked 8 years ago by Vik.

• A:Answer I bought this microwave and had the trim kit minimally altered to fit and it's perfect

  Answered 8 years ago by annieb

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Q: QuestionCan i get delivery plus hall away of old microwave

Asked 1 week ago by Anonymous.

This question was asked about the related product: GE - 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer For assistance with delivery and installation, please call the Best Buy team directly at 1-888-237-8289.

  Answered 5 days ago by GE Answers

  
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Q: Questionwhat were the negative reviews?

Asked 1 week ago by BJ.

• A:Answer Reviews for this microwave can be found by scrolling to the Reviews section on the model's Best Buy website page. There are also reviews available on the model's GE Appliances webpage by scrolling to the Ratings and Reviews section.

  Answered 1 week ago by GE Answers

  
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Q: Questiondoes this oven have a surround?

Asked 2 weeks ago by Dick.

This question was asked about the related product: GE - 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer No, this model does not include a built-in trim kit, nor is one available for it. It is designed as a countertop model only. We do not recommend installing it in tight or enclosed spaces, such as a cabinet. It requires 3" of air clearance on both sides and the top, and 1" of clearance at the rear. The front edge of the microwave, measured at the door, should be positioned at least 3" or more back from the edge of the counter or shelf to help prevent accidental tipping.

  Answered 1 week ago by GE Answers

  
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Q: QuestionWhat country made in?

Asked 1 month ago by Justatad.

This question was asked about the related product: GE - 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Our products are made globally. The country where this particular product was made is listed on the Model/Serial rating plate and on the package.

  Answered 1 month ago by GE Answers

  
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Q: QuestionIs a trim kit available for this microwave?

Asked 1 month ago by Allen.

This question was asked about the related product: GE - 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer No, this model is designed as a countertop model only. We do not recommend installing it in tight or enclosed spaces, such as a cabinet. It requires 3" of air clearance on both sides and the top, and 1" of clearance at the rear. The front edge of the microwave, measured at the door, should sit at least 3" or more back from the edge of the counter or shelf to help prevent accidental tipping.

  Answered 1 month ago by GE Answers

  
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Q: QuestionIs a trim kit available

Asked 1 month ago by Barbbie.

• A:Answer A trim kit is not available for this countertop microwave.

  Answered 1 month ago by GE Answers

  
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Q: QuestionWhen I want it to cook at half power, am I truly getting half power or is it cycling between full power and no power?

Asked 1 month ago by JeffreyW.

This question was asked about the related product: GE - 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer We are happy to help you with your microwave power level. Power levels are most commonly used in recipes to prevent overcooking. Fats and sugars heat very quickly, for example, cheese toppings or brown sugar glaze. Using a lower power level or adding toppings halfway through the cooking time will help avoid overcooking of these items. The time it takes to cook food in microwaves depends upon the amount of food, its size, shape, density and starting temperature as well as the cooking wattage of the microwave. It doesn't lower the heat. It controls how often your microwave turns on and off during cooking. It's heating half the time.

  Answered 1 month ago by GE Answers

  
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Q: QuestionI need to replace GE model JE186OWH03 Sensor Microwave Oven that is inset above a 30 wall oven. It has a white trim kit to match. Is there a trim kit to match if my old one does not fit?

Asked 2 months ago by Magnum.

This question was asked about the related product: GE - 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost - White

• A:Answer Yes the trim kit is just under $300.00

  Answered 1 month ago by AnonymousVerified Purchase

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Q: QuestionHow long is the cord?

Asked 2 months ago by Snazzy.

This question was asked about the related product: GE - 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer The power cord on this countertop microwave is approximately 39" long.

  Answered 2 months ago by GE Answers

  
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Q: QuestionI am wondering how much space I need to allow behind the microwave for the power cord. Does it come out from the back, the underside or the left or right side?

Asked 3 months ago by GEGCST20S1WSS.

This question was asked about the related product: GE - 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hello cord comes from the back

  Answered 2 months ago by JackieT

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Q: QuestionThere is no sound. I do I turn the sound back on so I can hear the beeps & know when the timer goes off?

Asked 3 months ago by Carolina.

This question was asked about the related product: GE - 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost - White

• A:Answer The beeper sound level can be adjusted. Press Beeper Volume. Choose 0–3 for mute to loud. You can find instructions in the manual on the website, page 21.

  Answered 3 months ago by GE Answers

  
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Q: QuestionDoes the keypad light up. Does it have express Cook like if you push one it’s one minute etc?

Asked 4 months ago by Anonymous.

This question was asked about the related product: GE - 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Yes it has express cook

  Answered 2 months ago by JackieT

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Q: QuestionWe need to replace our GE PEB7226SF2SS microwave. Would this model work with the existing trim kit?

Asked 5 months ago by Microwave.

This question was asked about the related product: GE - 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer This GCST20S1WSS microwave is a countertop microwave and is not designed to be built into a cabinet. We recommend using GE Profile 2.2 cubic foot microwave model PCWK22U1WDD.

  Answered 5 months ago by GE Answers

  
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Q: QuestionWe connected and has power but the door doesn’t open

Asked 5 months ago by Rabbit11.

This question was asked about the related product: GE - 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost - White

• A:Answer Did you disable the child safety feature?

  Answered 4 months ago by BJ71user793982

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Q: QuestionHello, what is replacement model for PEB7226SF1SS (GE stainless steel microwave, built-in)? We are looking to find the replacement model and trim kit that has the same dimensions and is stainless steel.

Asked 7 months ago by Maddy2016.