Questions & Answers

Q: QuestionCan I get this in white?

Asked 9 years ago by Sandy.

• A:Answer Hi Sandy- This is Sue at GE Appliances. We are excited to hear of your interest! This model is available in Stainless Steel GNE21FSKSS and Slate GNE21FMKES. We suggest to view our GE® SERIES ENERGY STAR® 24.8 CU. FT. FRENCH-DOOR REFRIGERATOR GNE25JGKWW (White): http://www.bestbuy.com/site/ge-24-8-cu-ft-french-door-refrigerator-high-gloss-white/5003902.p?id=bb5003902&skuId=5003902 - Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
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Q: QuestionWill this fit my 32 inch area?

Asked 9 years ago by Gen.

• A:Answer Hi Gen, I am happy to help. This refrigerator will fit in a 32 inch space. We appreciate you checking with us. Lisa from GE Appliances.

  Answered 9 years ago by GE Answers

  
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Q: QuestionDoes this refrigerator come in no prints stainless?

Asked 9 years ago by Karl2.

• A:Answer Hi Karl2- This is Sue at GE Appliances. We are excited to hear of your interest! The stainless steel finish does not resist fingerprints. We suggest to view our Slate finish. Rich and elegant, the stone-inspired Slate finish blends impeccably with today's materials and colors. The dark matte appearance also naturally hides fingerprints, smudges and dirt, so it's delightfully easy to maintain. Slate was specifically created with today's open floor plans in mind. It goes with every texture and color, never clashing with the rest of your decor. A warm, matte texture matches every style. Stainless accents complement any hardware. On the sides, a specially created shade of gray goes with every color for easy coordination. Check out GE® SERIES ENERGY STAR® 20.8 CU. FT. FRENCH-DOOR REFRIGERATOR GNE21FMKES. Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
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Q: Questionis this GE 20.8-cu ft French Door Refrigerator 30" wide in Slate on the floor near Pleasanton CA . would like to see it. thank you.

Asked 9 years ago by kat.

Q: QuestionAre they coming out with a stainless steel version of this in the near future? it is perfect for my needs, but I prefer stainless steel. Thanks, Ann

Asked 9 years ago by Annie.

• A:Answer I am happy to assist you with your question. The stainless version of this model is GNE21FSKSS. We truly appreciate you considering GE Appliances! Let us know if we can help with anything else. Lisa from GE Appliances.

  Answered 9 years ago by GE Answers

  
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Q: QuestionShould I get a surge protector? The last GE fridge I had was damaged beyond repair by a power surge. It was only 4 years old. Electrician and repairman both said it was a power surge. Since there are 2 circuit boards shouldn’t they be protected?

Asked 4 years ago by makikimom.

• A:Answer My refrigerator never restarted and was damaged by the surge.

  Answered 4 years ago by Malikimom

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Q: QuestionHow deep are the refrigerator shelves?

Asked 7 years ago by Mickey.

• A:Answer Hi Mickey- Fresh Food slide-out shelves are 18 ¼" deep. Fresh Food bin cover is 18” deep. Thanks for considering GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionIs there a reason that a direct answer cannot be given when it is stated that the specs are incorrect. You just recite and send the link to the specs. The specs are not all correct. Some of us have small spaces, an inch here or there makes the difference

Asked 8 years ago by Patty.

• A:Answer Hi Patty- This is Sue at GE Appliances. Thanks for viewing our GE® ENERGY STAR® Refrigerator GNE21FSKSS! The height to top of door hinge should be listed as 69-3/4" (Height to top of case 68-5/8; Height to top of door 69-7/8"). We hope this is helpful. A website correction request will be sent to BestBuy. Keep in touch!

  Answered 8 years ago by GE Answers

  
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Q: Question.very frustrating...I have a 30in space and the right side will be against the wall I know I will not be able to open widely but are the hinges flush and hidden or do they require more in too open? would be nice to see this 1st but no models out in store

Asked 8 years ago by dukie1558.

• A:Answer This would still work for you. You would have to have it out to install the shelves. The door hinge makes it so it can fit in a place like that and be fully functional

  Answered 8 years ago by B1tchVerified Purchase

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Q: QuestionWhere is this fridge made?

Asked 5 years ago by Gigi.

• A:Answer Hi Gigi - Thanks for viewing GE! Model GNE21FSKSS is manufactured globally. GE Appliances products are designed by GE Appliances engineers in the United States. Many are manufactured in the U.S. and others are made globally to our specifications. The country of origin is shown on the Model/Serial rating plate as well as the packaging. Manufacturing facilities (plant sites, where appliances are made) can and do change from time to time because GE Appliances continues to seek the most efficient manufacturing processes available. We make products all over the world for a Global marketplace. Therefore, your best source for manufacturing location is the packaging/product itself. Visit Made In America: www.geappliances.com/ge/usa/ - Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionGE GNE25JSKCFSS...how do you tighten the freezer handle? there are no screws visible to do so.

Asked 5 years ago by Jeanne.

• A:Answer Hi Jeanne - Thanks for choosing GE Model GNE21FMKES! Attach the handle to the mounting fasteners by aligning the slots on the handle with the mounting fasteners. The trick is to stand at the left end of the freezer handle and grab the handle and pull towards you until you feel a "click". Take a look at page 21 of the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-3.PDF - Also, view a video online at: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16779 - We hope this is helpful and apologize for any inconvenience this has caused. If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow to tighten the freezer door handle?

Asked 6 years ago by GE.

• A:Answer The question was how to tighten the loose handle not install it . The bracket holding the handle is loose.

  Answered 6 years ago by nickname

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Q: QuestionWe bought this fridge last year. The freezer handle is loose but there is no Allen wrench screw on the handle anywhere to tighten it. How do you tighten the handle?

Asked 6 years ago by Sb3688.

• A:Answer Hi I just finished figuring this out. Our new GE fridge door handles just snap into place. There is no Allen key or Allen key screw. There are two plastic snaps that the handles have to snap into. For the first few weeks the handles kept popping off of the doors if we pulled them the wrong way. I finally realized that you need to use a large amount of force and pull very firmly down on the handles until they snap into place. You will know when you have done it right!!

  Answered 4 years ago by MrsFixit

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