Questions & Answers

Q: Questionwhat is the measurement to the top of the freezer door handle? Is it under 31 1/2 inches? I need to see if I can pull the freezer out far enough to access.

Asked 8 years ago by TheFridge.

• A:Answer 25 inches from the floor to the top of the freezer handle.

  Answered 7 years ago by JPMNVerified Purchase

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Q: QuestionI've had this fridge less than 2 months. I held the turbo cool part of the fridge to turn it on. no indicator light came on, but compressor is nonstop running. Pushing and holding again for 3 secs but didn't turn off. fridge temp display still at 37

Asked 8 years ago by frustrated.

• A:Answer Hi frustrated- We are sorry to hear of the difficulty with the Turbo Cool feature on your new refrigerator. The Turbo Freeze setting "revs up" the freezer compartment, cooling it quickly after frequent or extended door openings. When this feature is selected, the compressor is activated and the freezer fan turns on at high speed, even when the door is open. The freezer temperature will revert to the coldest setting for a 2 1/2 hours period or until Turbo Freeze is turned off (whichever comes first). It maximizes the cooling ability of the freezer compartment. To turn the feature on or off, press and hold the Freezer pad for 3 seconds. The display will show tc. For reference, see page 6 of the Owner's Manual: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60758.pdf - If it is not operating as described, we suggest to reset the electronics by unplugging the refrigerator for 30 seconds or so. If you still need assistance, we encourage you to take advantage of your warranty and contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Thanks for reaching out to us! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: Questiondoes it tell you the temperature?

Asked 8 years ago by Trey.

• A:Answer Hi Trey- Thanks for considering our GE® ENERGY STAR® GNE25JSKSS! The display shows Set Temperature and not Actual Temperature. Keep in touch! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionCan you please tell me the total depth with freezer door fully opened. I’m trying to be sure I’ll have enough space to get the door open.

Asked 8 years ago by Danielle.

• A:Answer It is 47 3/4''.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionGNE25JMKES has a line of water on the flange what could be causing that?

Asked 8 years ago by Rouge55.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hi Rouge55 - Thanks for your purchase! We are happy to provide assistance. When the refrigerator starts back up after being shut down for a time (installation, moving, etc.), moisture may build up inside. This is normal and should go away after about 24 hours or once the refrigerator has stabilized at temperature. If the doors are opened frequently, warm and/or humid air enters the refrigerator. If the doors do not close completely, warm and/or humid air will collect inside. Check for food items that are blocking door closure. Make sure it is leveled properly to ensure the doors close properly. Check door alignment. If the doors are uneven, refer to your Installation Instructions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60758.pdf - If you need further assistance, to schedule service online, 24 hours a day, visit us at GEAppliances.com, or call 800.GE.CARES (800.432.2737). We hope this is helpful. Keep in touch! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionWhat is the energy guide rating

Asked 8 years ago by Tex.

• A:Answer 73

  Answered 8 years ago by shopperVerified Purchase

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Q: QuestionWhat kind of drawer slide mechanism in freezer? Brand X has a plastic rail (lots of friction) Top freezer shelf is wire basket that rides on plastic ledge (cheap and friction) Brand Y has smooth ball bearing assy. What's in this GE?

Asked 8 years ago by Sachmo.

• A:Answer Hello Sachmo - this is Nancy at GE Appliances and we are happy to help you. The freezer drawer on this French Door Refrigerator is a full extension bearing slide. We hope this helps! Thanks for checking with us!

  Answered 8 years ago by GE Answers

  
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Q: QuestionI'm interested and got my measurements- current fridge is over 30 years old and I have to replace. It's 67 inches tall, 26 inches deep and 36 inches wide. Does Best Buy have a French fridge to meet these specs? Thank you!

Asked 8 years ago by Jessie.

• A:Answer Hi Jessie- We are excited to hear of your interest in our refrigerators! We currently do not offer a French-door model less than 68 5/8" (Height to Top of Case), 69 3/4" (Height to Top of Hinge), 69 7/8" (Overall Height). These are the dimensions for GE® ENERGY STAR® 20.8 Cu. Ft. French-Door Refrigerator GNE21FSKSS (29 3/4" Wide x 36 5/8"Depth-including handle). See the Quick Specs: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GNE21FMK_FSK_c2.pdf - Also, our GE Profile™ Series ENERGY STAR® 23.1 Cu. Ft. Counter-Depth French-Door Refrigerator PWE23KSKSS is 69 7/8" Overall Height x 35 3/4" Width x 31 1/4" Overall Depth (28 3/4" Depth Without Handle). See the Quick Specs: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PWE23KMK_KSK_C2.pdf - Keep in touch! SUE@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionHello GE!! Do you think the hook up line for my Amana ice maker will be able to be used for this new refrigerator OR would I have to spend 30 for the new hook up?

Asked 8 years ago by Elizabeth.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hi Elizabeth- Thanks for choosing our GE® ENERGY STAR® 24.8 Cu. Ft. French-Door Refrigerator GNE25JMKES! You'll love the smudge-proof Slate finish. We recommend 1/4" O.D. (outside dimension) GE SmartConnect universal icemaker water supply line. It is heavy-duty cross-linked plastic tubing and the compression fittings are included ( WX08X10006G - 6ft, WX08X10015 - 15ft, WX08X10025 - 25ft) or you can use 1/4" O.D. (outside dimension) copper tubing with a flared end, approximately 8 ft. coiled into 3 turns that are 10" in diameter. Copper tubing is recommended (if not using the GE SmartConnect water line) because most plastic is more likely to "wear out" over time ( WX8X2: 15 ft. kit, WX8X3: 20 ft. kit, WX8X4: 25 ft. kit). If needed, you can order online at http://www.geappliances.com/ge/parts/?icid=GEARsupportflyout-parts - For complete details we suggest to view page 33-34 of the Installation Instructions at this link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60758.pdf - Keep in touch! SUE@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionWe had purchased a GE in 2015 but it was shutting off and freezing our food in the bottom right side. Is this problem/design fixed in this later model or having similar problems?

Asked 8 years ago by Kitchenmom.

• A:Answer My fridge stopped working less than a year after I bought it. It was still covered. I stopped working again a couple months after the 2 year mark and my total tech warranty from Best Buy no longer covers it. DO NOT BUY THIS!

  Answered 5 months ago by GraciclaS

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Q: QuestionSpecs show: Case depth without door (in.) 30-5/8. Case depth less door handle (in.) 35 (Assuming this includes the door, but less door handle). Does this mean the door is 4 3/8" thick?? That is a pretty hefty door! Please clarify. Thank You.

Asked 8 years ago by Patty.

• A:Answer The door tapers from outside to inside, so yes, with the rubber seal the inside of the door from front to the rubber seal (where the French doors open and meets the front of the fridge) is just over 4". Keep in mind the door is holding up 4 shelves inside on both sides. The outer width of the door where it meets each side is approx 3" wide. So it tapers from 3" to about 4" outside to inside width wise.

  Answered 8 years ago by JRoeVerified Purchase

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Q: QuestionCan you fit 2 gallons of milk side by side in the door stall?

Asked 8 years ago by Purchase.

• A:Answer No. One easily with enough room for maybe a 2-liter bottle but not two standard gallon jugs of milk side by side.

  Answered 8 years ago by JRoeVerified Purchase

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Q: QuestionAre the shelves spill proof?

Asked 9 years ago by ChattyCathy.

• A:Answer If you mean can you spill liquid and not have it leak to the next level, the answer is yes. Spills are easy to clean up with this model. Shelves are removable as are the door shelves.

  Answered 7 years ago by JPMNVerified Purchase

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Q: QuestionIf you don't want the water feature can it be removed for more space?

Asked 9 years ago by Coop.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer This feature does not take up any room at all. A great feature as to not take up too much room in top part for ice maker and you won't be annoyed when water and ice cubes splash out everywhere. Love this feature!

  Answered 9 years ago by LauraMissy

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Q: QuestionWhat is the total width I would need to be able to open both refrigerator doors 90 degrees?

Asked 9 years ago by NL.

• A:Answer We just had it installed -- our opening is only 33.5", and the frige fits perfectly! I'm enclosing pictures showing the opened doors.

  Answered 8 years ago by Fran

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Q: QuestionCan I get white for same price is it in stock

Asked 9 years ago by Paula.

• A:Answer Hi Paula- This is Sue at GE Appliances. Thanks for your interest! The same model in white is GNE25JGKWW. You can view pricing/availability online at the following link: http://www.bestbuy.com/site/ge-24-8-cu-ft-french-door-refrigerator-high-gloss-white/5003902.p?skuId=5003902 - For further assistance, please call 1-888-BEST BUY (1-888-237-8289). Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
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Q: QuestionDoes this model come in 36" wide?

Asked 9 years ago by Pinetopmama.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hi Pinetopmama- This is Sue at GE Appliances. We are excited to hear of your interest! We suggest to view our GE® SERIES ENERGY STAR® 28.5 CU. FT. FRENCH-DOOR REFRIGERATOR GNE29GMKES. The approximate dimensions are 69 7/8" Height x 35 3/4" Width x 36 1/4" Depth. Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
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Q: QuestionDo you have a GE three door french door that is black stainless steel? What colors do all the refrigerators come in?

Asked 9 years ago by candycorn.

• A:Answer We have the stainless steel. Not the black one. Don't like the fingerprints. Very annoying.

  Answered 9 years ago by SwampfoxVerified Purchase

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Q: QuestionIs the stainless model fingerproof or will every touch show up? Is there a GE that is smudgeproof?

Asked 9 years ago by JANE.

• A:Answer Stainless shows every single fingerprint, smudge. Not sure about the slate.

  Answered 9 years ago by SwampfoxVerified Purchase

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