A:AnswerHi - Thanks for reaching out to us and for choosing GE Model GNE25JSKSS! We are sorry to hear of the "wiggly" handle and can certainly understand your disappointment. We suggest viewing the following link - BOTTOM FREEZER HANDLE LOOSE, MAKING NOISE OR FALLS OFF: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16779 - If you need further assistance, a qualified GE service technician is required for an accurate diagnosis. To schedule warranty service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. We are confident our service technicians can resolve this issue with the handle to your satisfaction. We apologize for any inconvenience this has caused and encourage you to keep in touch at GEAppliances.com for all your appliance needs! Sue
A:AnswerHello Hillary - Thank you for your interest in this spectacular model. We are happy to help. The cord is 61" in length and facing the front of the unit the cord is on the right 8" up & 2" over to left. Please let us know if you have any more questions. - JB
A:AnswerHello turtleman - Thank you for coming to us with this concern. We are very sorry to hear about the door alarm. If the door is fully closed and the alarm is still sounding, we recommend disconnecting power to the appliance for up to 3 minutes. If this does not resolve the issue, service will be needed. Please call 1-800-432-2737 to schedule an appointment with a certified technician. We apologize for the inconvenience this has caused. - John
A:AnswerHi Cal - Yes, the refrigerator is equipped with a factory-installed icemaker and internal water dispenser. It also has water filtration for great tasting water and ice. Thanks for choosing GE! Sue
A:AnswerI agree with Edward.
The neverclean is a marketing ploy to the lazy from GE, it is also an excuse to engineer a fridge even tighter than before. The condensor coils likely can't be cleaned directly, they are housed in a wire cage if you will, and the cage collects the dust before it gets to the condensor, so will the condensor may not have dust on it itself, the air will get restricted through the wire cage dust build up.
Pull the fridge out and remove the cover on the lower back of the fridge. There will be a round wire cage looking thing with dust all over it. I would unplug the fridge. Use a vacuum with a brush attachment, make an old toothbrush, or coil brush, whatever you have to loosen the dust and suck it away with the vac. If you have a coil brush you might can bend it so it reaches the back side of the round cage. If not, maybe run your hand across the back while providing air movement with the vac so the dust gets sucked away.
Great job on wanting to maintain you equipment. Shame on GE for such a hard design to clean and maintain for those of us who don't stare at our phones and TV's all week.
A:AnswerHi - We hope you're enjoying your new GE French-door refrigerator! Yes, when moving the refrigerator, we advise to raise the leveling legs located at the bottom front of the refrigerator. Pull the refrigerator straight out and return it to position by pushing it straight in. Moving the refrigerator in a side direction may result in damage to the floor covering or refrigerator. Once in place, lower the leveling legs until they touch the floor. For reference, see pages 17 and 33 of the Owner's Manual at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-1.PDF - We're glad to have you in the GE Appliances Family- Keep in touch! SUE@GEA
A:AnswerHi Ann- The refrigerator handles are not factory installed. The instructions for attaching the handles are provided on page 19 of the Installation Instructions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60758-2.PDF - Thanks for choosing GE. Enjoy! SUE@GEA
A:AnswerHi Yonie- Yes, if the refrigerator will not fit through a doorway, the refrigerator door and freezer drawer can be removed. Check out the Installation Instructions for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60758.pdf - Thanks for choosing GE! SUEatGEA
A:AnswerI don't think so - my opening is 70 inches high and my measurements who the fridge to be 68 inches tall. you have to add one inch on top for clearance so I believe you will be short by around one inch. I had my carpenter adjust my space to make it taller because I have wood cabinets above the fridge. He was able to add several inches for me with minimal work and cost.
A:AnswerHello tkshway - this is Nancy at GE Appliances and I am happy to help you. The depth of this refrigerator is: Case Depth without the door is 30-5/8", Depth without the handle is 35", Overall Depth is 37-1/2". You should also have a 2" air clearance in the back of the refrigerator. I hope this helps! Thanks for checking with us!
A:AnswerHi Mark- This is Sue at GE Appliances. We are excited to hear of your interest! This refrigerator is manufactured globally. Our products are designed by GE engineers in the United States. Many are manufactured in the U.S. and others are made globally to our specifications. The country of origin is shown on the Model/Serial rating plate as well as the packaging. Manufacturing facilities can and do change from time to time as we continue to seek the most efficient manufacturing processes available. We make products all over the world for a Global marketplace. Check out "Made In America": http://www.geappliances.com/ge/usa/ - Thanks for checking with us!
A:AnswerIf the doors are opened frequently, left open, or even left slightly ajar, it would not be unusual to see a frost build-up on the shelves, packages, or walls in the freezer section of your refrigerator. There are a few things we recommend trying that may improve this. Firstly, you can try removing any visible frost build-up with a dry towel. Make sure the doors are closed properly. Check the door gasket for any cuts, tears or rips. If present, it needs to be replaced.
It also helps to make sure the appliance and it's doors are level. Please see page 39 of the manual for this model by visiting the product page, clicking on the “Features” tab and navigating to the “Manuals & Guides” section on the Best Buy website for this model.
If frost continues to form after evaluating the tips provided above, please reach out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
A:AnswerWe do not rate the sound level of our refrigerators. However, this model is quiet during operation as long as it is installed and balanced properly.
A:AnswerMany of our parts, including the compressor, are designed by our engineers in the United States. Many of those parts are manufactured in the U.S. while other parts are made globally to our specifications. Most of the parts that are available to purchase are the same parts that are used in the appliances during the manufacturing process.
A:AnswerMy fridge stopped working less than a year after I bought it. It was still covered. I stopped working again a couple months after the 2 year mark and my total tech warranty from Best Buy no longer covers it. DO NOT BUY THIS!
A:AnswerWe'd love to help you find and purchase the right filter for your refrigerator at BestBuy.com. We need your full model number printed on the appliance to determine this. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
