Questions & Answers

Q: QuestionI had this delivered today. When I went to open the door, the handle came off. I put it back on, heard the snap, but it happened again. They snap back on, but are still wiggly. Is this a known issue? Can it be fixed?

Asked 6 years ago by Disappointed.

• A:Answer Hi - Thanks for reaching out to us and for choosing GE Model GNE25JSKSS! We are sorry to hear of the "wiggly" handle and can certainly understand your disappointment. We suggest viewing the following link - BOTTOM FREEZER HANDLE LOOSE, MAKING NOISE OR FALLS OFF: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16779 - If you need further assistance, a qualified GE service technician is required for an accurate diagnosis. To schedule warranty service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. We are confident our service technicians can resolve this issue with the handle to your satisfaction. We apologize for any inconvenience this has caused and encourage you to keep in touch at GEAppliances.com for all your appliance needs! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat is the location of and what is the length of the electrical cord

Asked 6 years ago by Hillary.

• A:Answer Hello Hillary - Thank you for your interest in this spectacular model. We are happy to help. The cord is 61" in length and facing the front of the unit the cord is on the right 8" up & 2" over to left. Please let us know if you have any more questions. - JB

  Answered 6 years ago by GE Answers

  
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Q: QuestionMy GE refridgerator alarm door system will not go off the beeping noise will not go off is there a soultion to this problem I can do home without cost at?!

Asked 6 years ago by turtleman.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hello turtleman - Thank you for coming to us with this concern. We are very sorry to hear about the door alarm. If the door is fully closed and the alarm is still sounding, we recommend disconnecting power to the appliance for up to 3 minutes. If this does not resolve the issue, service will be needed. Please call 1-800-432-2737 to schedule an appointment with a certified technician. We apologize for the inconvenience this has caused. - John

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes this refrigerator have a water dispenser and ice dispenser?

Asked 6 years ago by Cal.

• A:Answer Hi Cal - Yes, the refrigerator is equipped with a factory-installed icemaker and internal water dispenser. It also has water filtration for great tasting water and ice. Thanks for choosing GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI am planning to clean the coils on our fridge we got from Best Buy in August 2018. Model number Gne25jskss. It is a ge bottom freezer 24.8 cubic foot French door unit. Where are they, how often do they need cleaned, please advise

Asked 7 years ago by Mark.

• A:Answer I agree with Edward. The neverclean is a marketing ploy to the lazy from GE, it is also an excuse to engineer a fridge even tighter than before. The condensor coils likely can't be cleaned directly, they are housed in a wire cage if you will, and the cage collects the dust before it gets to the condensor, so will the condensor may not have dust on it itself, the air will get restricted through the wire cage dust build up. Pull the fridge out and remove the cover on the lower back of the fridge. There will be a round wire cage looking thing with dust all over it. I would unplug the fridge. Use a vacuum with a brush attachment, make an old toothbrush, or coil brush, whatever you have to loosen the dust and suck it away with the vac. If you have a coil brush you might can bend it so it reaches the back side of the round cage. If not, maybe run your hand across the back while providing air movement with the vac so the dust gets sucked away. Great job on wanting to maintain you equipment. Shame on GE for such a hard design to clean and maintain for those of us who don't stare at our phones and TV's all week.

  Answered 6 years ago by Brandon

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Q: QuestionThe service man was here to level our refrigerator and the wheels are now off the floor and he said to roll it out to clean under it, we have to screw the legs back in and then level it back up once we roll it back in place. Is this correct?

Asked 7 years ago by Anonymous.

• A:Answer Hi - We hope you're enjoying your new GE French-door refrigerator! Yes, when moving the refrigerator, we advise to raise the leveling legs located at the bottom front of the refrigerator. Pull the refrigerator straight out and return it to position by pushing it straight in. Moving the refrigerator in a side direction may result in damage to the floor covering or refrigerator. Once in place, lower the leveling legs until they touch the floor. For reference, see pages 17 and 33 of the Owner's Manual at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-1.PDF - We're glad to have you in the GE Appliances Family- Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHow can I remove the handles off the fridge and freezer?

Asked 7 years ago by Ann.

• A:Answer Hi Ann- The refrigerator handles are not factory installed. The instructions for attaching the handles are provided on page 19 of the Installation Instructions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60758-2.PDF - Thanks for choosing GE. Enjoy! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHi, Would really like to know if both the upper refig doors and the freezer bottom drawer come out to get it in the house, handles may be an issue? thank you

Asked 8 years ago by Yonie.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss White

• A:Answer Hi Yonie- Yes, if the refrigerator will not fit through a doorway, the refrigerator door and freezer drawer can be removed. Check out the Installation Instructions for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60758.pdf - Thanks for choosing GE! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: Questionmy opening is 68 inches tall will this fridge fit ok

Asked 8 years ago by Anonymous.

• A:Answer I don't think so - my opening is 70 inches high and my measurements who the fridge to be 68 inches tall. you have to add one inch on top for clearance so I believe you will be short by around one inch. I had my carpenter adjust my space to make it taller because I have wood cabinets above the fridge. He was able to add several inches for me with minimal work and cost.

  Answered 7 years ago by JPMNVerified Purchase

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Q: QuestionIs the gloss black smudge proof? How best to clean?

Asked 9 years ago by Anonymous.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss Black

• A:Answer This unit is not smudge-proof. This unit can be cleaned using a mild detergent.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionDoes the 37 1/2" depth measurement include the handles? If so, what is the depth without the handles?

Asked 9 years ago by Anonymous.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss Black

• A:Answer Yes, the 37 1/2" depth measurement does include the handles.

  Answered 9 years ago by CommunityAnswer

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Q: Questionthe dimensions state the depth is 37.5 inches but i measured the unit while at home depot and its only about 32.5. why the discrepancy?

Asked 9 years ago by tkshway.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hello tkshway - this is Nancy at GE Appliances and I am happy to help you. The depth of this refrigerator is: Case Depth without the door is 30-5/8", Depth without the handle is 35", Overall Depth is 37-1/2". You should also have a 2" air clearance in the back of the refrigerator. I hope this helps! Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
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Q: QuestionWhere is this refrigerator manufactured?

Asked 9 years ago by Mark.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss White

• A:Answer Hi Mark- This is Sue at GE Appliances. We are excited to hear of your interest! This refrigerator is manufactured globally. Our products are designed by GE engineers in the United States. Many are manufactured in the U.S. and others are made globally to our specifications. The country of origin is shown on the Model/Serial rating plate as well as the packaging. Manufacturing facilities can and do change from time to time as we continue to seek the most efficient manufacturing processes available. We make products all over the world for a Global marketplace. Check out "Made In America": http://www.geappliances.com/ge/usa/ - Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
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Q: QuestionDoes it come with a water filter ?

Asked 3 days ago by ccr.

• A:Answer Yes, this model comes with an XWFE filter.

  Answered 3 days ago by GE Answers

  
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Q: QuestionDoes this refrigerator have "dual evaporators"? Also, may the LED light be changed to incandescent? A Family member has photo-sensitive epilepsy, and LED lights trigger a massive seizure.

Asked 4 days ago by Q.

• A:Answer This model does not use a dual evaporator; it uses a multi-flow air system with electronic sensors. The lights on this model are LED and don’t have the option to be replaced with incandescent light bulbs.

  Answered 3 days ago by GE Answers

  
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Q: QuestionWhere is the vent on this refridgerator? Is it on the side or in the back? This is fitting in a tight space, so this is important. Pictures would be helpful if possible.

Asked 1 week ago by Curiousone.

• A:Answer The vent is in the back of the unit near the bottom and the clearance needed for proper ventilation behind the refrigerator is 2”. To view images and dimensional requirements you will need to locate the “Specification Sheet”, by scrolling down to the “Features” section and click the “>” to the right of “Features”. Next click on “English" right below “Specification Sheet” and that will open the quick specs for you.

  Answered 1 week ago by GE Answers

  
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Q: QuestionWhat is the distance from the back to the refrigerator to where the hinge starts?

Asked 2 months ago by Hinge.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer The left and right hinge covers are different sizes. As you face the front of the refrigerator, the dimensions from the rear of the hinge to the back of refrigerator are approximately: Right side: 24-5/8" Left side: 23-1/4". We suggest reviewing dimensions chart in the specification guide on the website here- https://content.syndigo.com/asset/d7b3b71f-ccf0-4827-9b33-b435701b8bb1/original.pdf

  Answered 2 months ago by GE Answers

  
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Q: QuestionWhy is the freezer getting frost? What can we do to fix it?

Asked 3 months ago by Anonymous.

• A:Answer If the doors are opened frequently, left open, or even left slightly ajar, it would not be unusual to see a frost build-up on the shelves, packages, or walls in the freezer section of your refrigerator. There are a few things we recommend trying that may improve this. Firstly, you can try removing any visible frost build-up with a dry towel. Make sure the doors are closed properly. Check the door gasket for any cuts, tears or rips. If present, it needs to be replaced. It also helps to make sure the appliance and it's doors are level. Please see page 39 of the manual for this model by visiting the product page, clicking on the “Features” tab and navigating to the “Manuals & Guides” section on the Best Buy website for this model. If frost continues to form after evaluating the tips provided above, please reach out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.

  Answered 3 months ago by GE Answers

  
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Q: QuestionIs it quiet?

Asked 4 months ago by Anonymous.

• A:Answer We do not rate the sound level of our refrigerators. However, this model is quiet during operation as long as it is installed and balanced properly.

  Answered 3 months ago by GE Answers

  
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