Questions & Answers

Q: QuestionHi, Would really like to know if both the upper refig doors and the freezer bottom drawer come out to get it in the house, handles may be an issue? thank you

Asked 8 years ago by Yonie.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss White

• A:Answer Hi Yonie- Yes, if the refrigerator will not fit through a doorway, the refrigerator door and freezer drawer can be removed. Check out the Installation Instructions for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60758.pdf - Thanks for choosing GE! SUEatGEA

  Answered 8 years ago by GE Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questionmy opening is 68 inches tall will this fridge fit ok

Asked 8 years ago by Anonymous.

• A:Answer I don't think so - my opening is 70 inches high and my measurements who the fridge to be 68 inches tall. you have to add one inch on top for clearance so I believe you will be short by around one inch. I had my carpenter adjust my space to make it taller because I have wood cabinets above the fridge. He was able to add several inches for me with minimal work and cost.

  Answered 7 years ago by JPMNVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs the gloss black smudge proof? How best to clean?

Asked 9 years ago by Anonymous.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss Black

• A:Answer This unit is not smudge-proof. This unit can be cleaned using a mild detergent.

  Answered 9 years ago by CommunityAnswer

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the 37 1/2" depth measurement include the handles? If so, what is the depth without the handles?

Asked 9 years ago by Anonymous.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss Black

• A:Answer Yes, the 37 1/2" depth measurement does include the handles.

  Answered 9 years ago by CommunityAnswer

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionthe dimensions state the depth is 37.5 inches but i measured the unit while at home depot and its only about 32.5. why the discrepancy?

Asked 9 years ago by tkshway.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hello tkshway - this is Nancy at GE Appliances and I am happy to help you. The depth of this refrigerator is: Case Depth without the door is 30-5/8", Depth without the handle is 35", Overall Depth is 37-1/2". You should also have a 2" air clearance in the back of the refrigerator. I hope this helps! Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
  Helpful (3)Unhelpful (2)ReportAnswer this questionShow more answers (1)

Q: QuestionWhere is this refrigerator manufactured?

Asked 9 years ago by Mark.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss White

• A:Answer Hi Mark- This is Sue at GE Appliances. We are excited to hear of your interest! This refrigerator is manufactured globally. Our products are designed by GE engineers in the United States. Many are manufactured in the U.S. and others are made globally to our specifications. The country of origin is shown on the Model/Serial rating plate as well as the packaging. Manufacturing facilities can and do change from time to time as we continue to seek the most efficient manufacturing processes available. We make products all over the world for a Global marketplace. Check out "Made In America": http://www.geappliances.com/ge/usa/ - Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWho makess the compressor?

Asked 6 days ago by GG.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss White

• A:Answer Many of our parts, including the compressor, are designed by our engineers in the United States. Many of those parts are manufactured in the U.S. while other parts are made globally to our specifications. Most of the parts that are available to purchase are the same parts that are used in the appliances during the manufacturing process.

  Answered 6 days ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this model make cubed or pebble ice?

Asked 1 month ago by Tom.

• A:Answer This model makes crescent shaped ice.

  Answered 1 month ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow long is manufacturer warranty?

Asked 1 month ago by MaryM.

• A:Answer My fridge stopped working less than a year after I bought it. It was still covered. I stopped working again a couple months after the 2 year mark and my total tech warranty from Best Buy no longer covers it. DO NOT BUY THIS!

  Answered 1 week ago by GraciclaS

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI would like to change the filter for my water. Can you share the part number for it?

Asked 1 month ago by TammyF.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer We'd love to help you find and purchase the right filter for your refrigerator at BestBuy.com. We need your full model number printed on the appliance to determine this. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.

  Answered 3 weeks ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAre there issues with the freezer in this model

Asked 2 months ago by Jetta.

• A:Answer This is a really nice model that has many great features. There aren't any issues with the freezer. If you have any questions, please let us know. We are happy to help! Joyce@GEAppliances

  Answered 2 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionRefrigerator delivered yesterday more then 24 hours ago has not stopped running. Everything is cold why doesn’t it cycle off sometime

Asked 3 months ago by Pamela.

• A:Answer During the first 24 hours of operation, while the refrigerator is bringing down the temperature to the desired setting, it can run consistently. Once the desired temperature is reached inside of the refrigerator, it will cycle on and off, as normal.

  Answered 3 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI need to know what the shelf measurements are from front to back (inside)

Asked 4 months ago by MsHoney.

• A:Answer The dimensions of the fresh food shelves are 27-1/2" Width x 17" Depth. Lauren@GEAppliances

  Answered 3 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this fridge be used without attaching the handles? some you can use with just the hand curves to open.

Asked 4 months ago by Dani.

• A:Answer We recommend the handles be attached as there aren't any type of curve indentations to use instead. - Vikki@GEAppliances

  Answered 4 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow fast does the ice maker work?

Asked 5 months ago by BrianR.

• A:Answer The icemaker will make seven cubes per cycle which is about 100–130 cubes in a 24-hour period depending on freezer temperature and other conditions. Please note, a newly installed refrigerator may take 12 to 24 hours to begin making ice. - Julia@GEAppliances

  Answered 5 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionAre the doors removable

Asked 6 months ago by Abula.

• A:Answer Yes, this model has doors that can be removed for ease of installation. For full instructions, see the Removing French Doors section starting on page 26 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances

  Answered 6 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan You pay for and order stainless handles and install them on a white one of the same model line

Asked 10 months ago by Kennygee.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss White

• A:Answer There are not stainless handles for this refrigerator. We do not recommend using any handles other than the ones that come with your unit. We appreciate you taking the time to confirm this with us! -Kacie@GEAppliances

  Answered 10 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDOES THIS MODEL HAVE A ICE MAKER?

Asked 1 year ago by MIKEV.

• A:Answer Yes,BUT, it's inside the freezer taking up room.

  Answered 5 months ago by RobertVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhen both doors are open what is the width of the opening 1st it says it's 32.75 then it's saying it's 33 ?

Asked 1 year ago by johnw.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss Black

• A:Answer The width with doors open fully is 68". With the doors open to 90 degrees the width is 40-7/8". The width with the doors closed is 32-3/4" or 33" rounded up for the specification section.

  Answered 1 year ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question