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Hi Abs - Thanks for reaching out to us regarding your GE Refrigerator Model # GSS25GMHES. We are sorry to hear of the loud noise from the freezer and apologize for any concern and inconvenience this has caused. We suggest viewing the following links- REFRIGERATOR - NORMAL SOUNDS AND NOISES MADE: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901 - REFRIGERATOR - UNUSUAL NOISES: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473 - A technician may be required for an accurate diagnosis. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm - We hope this is helpful. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
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