Questions & Answers

Q: QuestionHow do you adjust freezer temperature up or down?

Asked 3 years ago by GEfan.

• A:Answer Hi there, excellent question! The freezer temperature controls can be operating by pressing the "Freezer" button on the control panel. More information on this can be found on page 8 of the manual, linked here: https://files.bbystatic.com/pJKxw4QINTD019VIVNk1dQ%3D%3D/5f90a375-9345-4097-986e-e309a18a4c8e.pdf - We hope this helps, and please feel free to reach out with any additional questions you may have. -Elliot@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat color are the sides for model GFE26JGMWW? Are they gloss white like the front?

Asked 3 years ago by SusieQ.

• A:Answer Hello, thank you for reaching out with this question. The case on the sides and top is made of a textured white steel. We hope this helps, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@GEA

  Answered 2 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat type of compressor is used for this model refrigerator?

Asked 3 years ago by BoB.

• A:Answer Hello- Thanks so much for checking with us. We appreciate your interest in our beautiful French Door Refrigerator. This is a great model with many really nice features and it has a single speed compressor. If you have any additional questions, please reach out to us directly. We are happy to help! Joyce@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs it possible to purchase bronze handles for the French door refrigerator

Asked 4 years ago by mimi.

• A:Answer Good day, This is a great question! This model refrigerator does not have customizable handles. Only our Cafe line of appliances has customizable handles that include Brushed Bronze. One such model is CWE23SP4MW2. We'd encourage you to go check it out. Thanks for your interest in GE. Mike@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy fridge actual temp says 60 but set temp 37. Is this normal?

Asked 4 years ago by Candy.

• A:Answer Hi there, and thanks for taking the time to reach out to us. We truly hate to hear your actual temperature is not reflecting the set temperature of your refrigerator. We know that must be concerning, and would like to assist. If your refrigerator is new, it may take a couple days to cool down to the set temperature. You might want to check that the refrigerator door is closing completely and the gasket has no gaps or tears that may be preventing a proper seal. The door also shouldn't be opened too often, if possible. Making sure the unit has proper air clearance and has a reasonable food load also helps to ensure it cools enough. We have an article on our GE website titled 'Refrigerator - Not Cooling Enough' with additional troubleshooting steps, if you'd like to reference that. Our service department is available at 1-800-432-2737 if you are not able to resolve the cooling issue, and a technician would be glad to help resolve. We hope this issue is fixed for you soon, and are happy to help if you have any other questions or concerns. -Sarah@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you put magnets on the black high gloss finish or the black slate?

Asked 4 years ago by Hana.

This question was asked about the related product: GE - 25.6 Cu. Ft. French Door Smart Refrigerator with Space Saving Ice Maker - High Gloss Black

• A:Answer I just received my new fridge in black slate and put up my magnet hooks from the old fridge. They're heavy-duty from Amazon and stick perfectly. https://smile.amazon.com/LOVIMAG-Magnetic-Coating-Hanging-Kitchen/dp/B09MMGYM71/ref=sr_1_6?crid=2V5XM5SSTSTJZ&keywords=black+magnetic+hooks&qid=1662146341&sprefix=black+magnetic+hooks%2Caps%2C67&sr=8-6

  Answered 3 years ago by Candela

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhat is the height, width, and depth.

Asked 4 years ago by greg.

• A:Answer Hello, thank you for your question. The dimensions of this refrigerator are as follows: 69-7/8" x 35-3/4" x 35-7/8" (HxWxD). If you would like to view the complete dimensional information of this refrigerator, we recommend you check out the quick specs, linked here: https://files.bbystatic.com/yjhDNo6%2BuHAtTbHBrYhZsg%3D%3D/8a83e742-8335-478c-b13a-06b523416fc5.pdf We hope this helps! -Chris@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat accessories go with the ge-25-6-cu-ft-french-door-refrigerator-black-slate/6250921.p?skuId=6250921

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 25.5 Cu. Ft. French Door Refrigerator

• A:Answer Hello there! Thanks for your question. Part number PBX10W00Y0 is a ConnectPlus and is an accessor for this unit. The ConnectPlus connects select GE Appliances to the internet enabling remote, monitoring, control and notifications. The communications module plugs into the “RJ45” phone jack style connector located on some appliance products. We hope this helps! Emily@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhat is the freezer capacity on the french door style Model #GFE27GGDABB

Asked 5 years ago by pete.

This question was asked about the related product: GE - 25.6 Cu. Ft. French Door Refrigerator with In-Door Ice Maker - Slate

• A:Answer Hello Pete - Thank you for the excellent question. We are happy to share more about our refrigerator models. GFE26JMMES has 8.18 cu ft of space in the freezer section. Model GFE27GGDBB has a freezer that supports 8.5 cu ft of freezer space. We hope this helps and let is know if you have any more questions. - JB

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow long after purchase should we install it, so the temperature is right in the fridge?

Asked 5 years ago by Vishnu.

This question was asked about the related product: GE - 25.5 Cu. Ft. French Door Refrigerator

• A:Answer Hi Vishnu, thanks for reaching out! Your warranty for your appliance begins from the date of original purchase. After you install your refrigerator, we would recommend waiting for 24 hours for the interior of the unit to reach the proper temperature before beginning to store food inside of the unit. We would recommend attempting to install the unit shortly after purchasing if possible. We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a reverse osmosis unit on my home, can I utilize the water feature on the fridge without a filter installed in the fridge?

Asked 5 years ago by WaterFilter.

• A:Answer Hello and thank you for reaching out about this outstanding refrigerator. If you do not wish to use a water filter in the refrigerator, the filter bypass plug must be installed. If you do not have this plug, please reach out to us so we can send you this part at no charge. Thanks! - JB

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe have a stainless steel microwave, dishwasher, and oven. Reviews said this stainless steel model shows lots of fingerprints. Might the slate match my stainless? I like the black, but think the black would make my kitchen too dark.

Asked 5 years ago by Brendasensei.

This question was asked about the related product: GE - 25.5 Cu. Ft. French Door Refrigerator

• A:Answer Hi Brendasensei - Thanks for considering GE Model GFE26JSMSS! On this model, the finish is not fingerprint resistant and would be the same as your current GE stainless steel appliances. The Slate finish will compliment stainless steel, however mixing appliance finishes is a personal preference. We suggest considering our GE® ENERGY STAR® 25.6 Cu. Ft. Fingerprint Resistant Stainless French-Door Refrigerator Model #: GFE26JYMFS. Our new Fingerprint Resistant Stainless offers a clear coat that allows the shine of the stainless to show through. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow much does it weigh?

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 25.5 Cu. Ft. French Door Refrigerator

• A:Answer Hi - Thanks for viewing GE GFE26JSMSS! Net Weight is 278 lbs. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow can I install de water filter?

Asked 5 years ago by Mike.

This question was asked about the related product: GE - 25.5 Cu. Ft. French Door Refrigerator

• A:Answer Hi Mike - Thanks for choosing GE! For detailed guidance on filter replacement, please consult the Use and Care Manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-3.PDF - Or view a video online: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17443 - Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you inset back into wall so it don’t stick out past cabinet as much ?

Asked 5 years ago by Rick.

This question was asked about the related product: GE - 25.5 Cu. Ft. French Door Refrigerator

• A:Answer Hi Rick - Thank you for the interest in this excellent refrigerator. We are always happy to help. The refrigerator could be set into the wall, but we do recommend maintaining the proper air clearances. These would be 1/8" on the sides, 2" in the back, and 1" on top. Keep in touch! - JB

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the width of clearance if lined against a wall in order to open the door and pull out shelves and/or drawers

Asked 6 years ago by Gary.

This question was asked about the related product: GE - 25.5 Cu. Ft. French Door Refrigerator

• A:Answer Hi Gary - The refrigerator is 54-13/16" with doors fully opened (155 degree). We suggest viewing page 20 of the Installation Guide at the following link for all dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-3.PDF - Thanks for considering GE! Keep in touch. Sue

  Answered 6 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this fridge come with an option for a second ice maker in the freezer?

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 25.5 Cu. Ft. French Door Refrigerator

• A:Answer Hi - Thanks for your interest in GE Model # GFE26JSMSS! Optional Second Icemaker IM5D is not compatible with this model. IM5D is for use in select French-door bottom-freezer refrigerators with model numbers beginning with PYD22K, PFD28K, GFD28G, DFE28J, GFE28G, GYE22H, PFE28K, PYE22K & GFE28H. We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do I know I installed my water line properly? When I press the button to release water nothing comes out. We got it today! I bought a new stainless still line also. Yes,the water is on! Does it take a period of time For the water to start coming out?

Asked 6 years ago by B.

This question was asked about the related product: GE - 25.5 Cu. Ft. French Door Refrigerator

• A:Answer You need to prime the line to get the air out of it. This is done by holding the water release for at least 30-45 seconds. The very first time you may see dark, uncleared water but it will eventually become clear.

  Answered 6 years ago by ITGuruVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this available in counter depth?

Asked 6 years ago by Anonymous.

• A:Answer Hi - Thanks for considering GE Model GFE26JGMWW! This model in white is not offered in counter depth. We offer GE® ENERGY STAR® 18.6 Cu. Ft. Counter-Depth French-Door Refrigerator GWE19JGLWW. Also, check out Matte White Café™ ENERGY STAR® 22.1 Cu. Ft. Smart Counter-Depth French-Door Refrigerator with Hot Water Dispenser CYE22TP4MW2. You can view our Café Customizable Matte White Professional Collection at: https://www.cafeappliances.com/collections/customizable-professional - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question