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Q: QuestionThe refrigerator freezes almost all of the food inside it regardless of which shelf and where inside it is placed. The temperature is at factory setting. Is this normal? I've only had this fridge for 1 1/2 months and it's been doing it from the get go.

Asked 5 years ago by Caligirl.

• A:Answer Hi Caligirl - Thanks for reaching out to us and for choosing GE! We are sorry to hear food is freezing in the refrigerator and apologize for any inconvenience this has caused. If the refrigerator temperature sensor is blocked, it may not be able to correctly sense temperature to control cooling. The temperature sensor is located at the top of the refrigerator, on the ceiling above the top shelf. The sensor looks like a dome with slats. Move items so there is 6 inches of clearance around the sensor. Take a look at the following link for more tips- BOTTOM FREEZER REFRIGERATOR TOO COLD, FREEZING FOOD: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002 - A technician may be required for an accurate diagnosis. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm - We're glad to have you in the family and hope this is helpful. Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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