Questions & Answers

Q: QuestionIs the washer drum stainless steel or enamel?

Asked 2 years ago by Kat.

• A:Answer Stainless steal

  Answered 2 years ago by JoseBVerified Purchase

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Q: Questionhow many amps does this unit need

Asked 2 years ago by linda.

• A:Answer Best buy said 24 amps

  Answered 1 year ago by Anonymous

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Q: QuestionHow many watts does it use for a "normal" wash cycle? I live on solar power and need to know how much of my battery it will use up each time I do a wash. Gas dryer is my choice for the same reason. Thanks!

Asked 2 years ago by Saba.

Q: QuestionWhere does the power cord install for the washer. I see where the dryer power source connects but washer cord is not obvious and I don't see anything on the installation instructions from the GE website and pdf I downloaded

Asked 2 years ago by Jjinaz77.

• A:Answer I'm no technician, but as this model uses gas for drying, it only needs one power cord (requiring 120 volts and 20 amps) for both the washer and dryer functions.

  Answered 1 year ago by tsandell

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Q: QuestionWhat is the “water factor”? My water company says I qualify for a rebate if the “water factor” is 3.7 or less.

Asked 2 years ago by Heather.

Q: QuestionWill this model work with a three prong outlet, which drives my current Maytag propane gas washer and dryer.

Asked 2 years ago by Arrow.

• A:Answer Hi there - we checked the installation instructions for this unit, and we can confirm that this laundry center would work with most standard 3-prong outlets. The outlet must a properly grounded 3-prong receptacle to be located so the power cord is accessible when the dryer is in an installed position. The power supply must be a 2-wire plus ground, 120-volt, single phase, 60 Hz, alternating current. -- Please also keep in mind that the dryer for this unit comes ready to be installed with natural gas, and you can purchase the conversion kit to LP (Liquid Propane) separately. The part number for this conversion kit is #WE25M74, and you can find it on our GE Appliances website. -- We hope this response was helpful, and please reach out to us on social media if we can assist you with. Take care. - Pablo@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionHello, I see no mention of the drain hose from your questions and answers. However, on your specifications sheet, it says Drain Hose - No, Fill Hoses - Yes. Is this an error? Normally, Drain hose is included and not the Fill Hoses. Please advise.

Asked 3 years ago by LINKSYS.

• A:Answer We hade the plumber do the drain Jose. All is great wit the stackable washer dryer. Great instello guy.

  Answered 3 years ago by ElliotVerified Purchase

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Q: QuestionWhat parts are needed to install the washer and dryer to LP gas?

Asked 3 years ago by Shelley.

• A:Answer Water hoses and two other things. They sell with the washer/dryer

  Answered 2 years ago by 888unhappy

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Q: QuestionWhat is the voltage and prong structure for the dryer

Asked 4 years ago by Garth.

• A:Answer Hello- Thank you for checking with us. We are happy to help! You'll need a 15 or 20 amp circuit breaker or time-delay fuse. • Power Supply – 2-wire plus ground, 120 Volt, single phase, 60 Hz, alternating current. The outlet receptacle should be a properly grounded 3-prong receptacle and be located so the power cord is accessible when the dryer is in an installed position. If a 2-prong receptacle is present, it should be changed to a 3 prong receptacle by a licensed electrician. We hope this is helpful! If you have any questions in the future, please let us know. We are here to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionThe dryer was operating very quiet 4-5 months ago. Now, when I'm drying my clothes, I noticed all internal metal sheets are vibrating and making huge noise. How can this be fixed?

Asked 4 years ago by ccerros.

• A:Answer Hi - We are sorry to hear about the difficulty you are having with your dryer. We would recommend scheduling a service appointment to have the unit checked to determine why this is now happening. We apologize for any inconvenience this may cause you. All our best! Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDo you make this combo with an electric dryer?

Asked 4 years ago by jz.

• A:Answer Yes , you have the option .

  Answered 4 years ago by great

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Q: QuestionDoes this model have an end of cycle buzzer for the dryer?

Asked 4 years ago by Anonymous.

• A:Answer Hi there, thanks for your question! This model does not have an end of cycle signal for the washer or the dryer. We apologize for any inconveniences that this may bring. We hope that this helps! All the best. -Michael

  Answered 4 years ago by GE Answers

  
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Q: QuestionThe unit is 30 inches deep. Does it require any clearance in the back for installation? I have a space that is 33" deep. Is that enough?

Asked 5 years ago by Cateler.

• A:Answer The hose needs to clear, it will be snug but shouldnt be a problem

  Answered 4 years ago by CesarVerified Purchase

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Q: QuestionCan you tell me if this is a long vent model or not? I have to vent it 40’ with 4 90deg elbows. According to the installation manual if it’s long vent I’m okay to do so but it’s near impossible to find out if it’s long vent or not? Thank you Bra

Asked 5 years ago by Brad.

• A:Answer Hi Brad - Thanks for considering GE Model GUD27GSSMWW! This is not a long vent model. We suggest viewing the Quick Specs document at this link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GUD27ESSM_27GSSM_C3_17.pdf - We also offer GE Unitized Spacemaker® 3.8 cu. ft. Capacity Washer with Stainless Steel Basket and 5.9 cu. ft. Capacity Long Vent Electric Dryer Model #: GUV27ESSMWW. This model is not offered with a gas dryer. Take a look at the Quick Specs for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GUV27ESSM_C3_17.pdf - If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat would I need, if anything, to convert the dryer to propane gas instead of natural gas?

Asked 5 years ago by TinyHomeGal.

• A:Answer Hi TinyHomeGal - Thanks for choosing GE Model GUD27GSPMDG! The LP Conversion Kit WE25M74 is required and sold separately at GEApplianceparts.com: https://www.geapplianceparts.com/store/parts/spec/WE25M74?SpecType=SpecType - Or call our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon–Fri 8am–7pm, Sat 8:30am–5pm ET. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan anyone tell me how far out away from the wall this unit sits if it is vented out the side?

Asked 5 years ago by lbshields.

• A:Answer The 27" model can side vented without punch outs AND backed right up to the wall, because it's designed with enough room for the vent to go to the side, in the area between the washer and dryer. I've been going nuts with the exact same question. They don't make it easy! I think is so you'll hire a handyman/ private installer to do all unusual venting, but that is not needed in with this model. From my research and studying of the installation manual, the 24" smaller unit needs a punch out, but this one doesn't. The area connecting the top and bottom (dryer and washer) is designed to make it work with no punch out. You can back the unit right up to the wall. It says you're supposed to have 1" clearance in front if the unit, but 0" behind. So the Plug- and Play installers from Best Buy should be able to do it - if you have the correct long enough rigid metal vent tube... (I suspect 15" but don't quote me), which needs to be UL rated. The installation manual makes it sound like there's a built-in elbow at the vent point on the unit - and that can be rotated to point left, right or down. The straight tube gets attached to that till it extends past the body of the unit, where the overheating/ fire danger is less. It can then attach to a flexible aluminum vent or whatever you've got. Search the internet for "GE Model GUD27ESSMWW Installation manual"

  Answered 1 year ago by Anonymous

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Q: QuestionHi, can I use with a solar home? Propane gas and not grid tied.

Asked 5 years ago by SolarElectric.

• A:Answer Hi - Model GUD27GSSMWW is compatible with optional LP Conversion Kit WE25M74 (sold separately). Also, this appliance should be connected to an individual branch circuit with 120-volt single-phase 60 Hz electrical service and should be protected by 20-amp time-day fuses or circuit breakers. This appliance is equipped with a 4-foot long flexible U.S. listed 20-amp power cord to match a 20-amp receptacle. Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDo you make this with the dryer door opening the opposite direction?

Asked 6 years ago by Anonymous.

• A:Answer Hi - This model is not available with the dryer door hinges on the left. Thanks for your interest! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI just had this unit installed. When the washer is in the wash cycle, the agitator moves a little bit forward, pauses, moves forward, pauses, moves forward, etc...….and seems slow. It does not agitate back and forth. Is it supposed to work this way?

Asked 6 years ago by mdeqa35.

• A:Answer Ours does the same thing so I think it is supposed to work that way.

  Answered 6 years ago by jawatinaVerified Purchase

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